Someone downloaded things from my account! Can I get my money back for that?

I recieved an email from apple, i never purchased the things mentioned, is there any way to stop the download/ get my money back? i already changed my pw

f your account has been compromised, you should contact iTunes Store Customer Support via
http://www.apple.com/support/itunes/contact/

Similar Messages

  • I'm being charged TWICE for one purchase, how can I get my money back for that second charge?

    I bought an album and two songs which added up to about $13 and I went to check my credit card account and saw that itunes is charging me twice for that same thing along with an extra $1 for something else. One of the transactions is on 11/05/11 while the other one is on 11/07/11 and I only bought the album and songs once and I haven't bought anything else since then. I emailed them about it and they think it's an unauthorized purchase when it isn't I know that I bought the songs but they're charging me twice for that one thing. I've called them and they all said that I have to go to the customer services and that's didn't help so what do I do to get my money back?
    This also happened before where they charged me twice but it was just 2 bucks so it was a big deal but this time it's almost $14 and I want that money back.

    Here's a link to a procedure:
    http://www.ehow.com/how_5590751_refund-itunes.html

  • HT1725 How can I get my money back for a tv show that didn't download??

    I tried to download a tv show for my son (I have done it several times with no problems) but this time iTunes took my 1.99 and didn't download my show! How do I get my money back? My iTunes on my laptop is JACKED UP! It worked right for awhile an then stopped connecting to the store. I had someone restore it and it still won't work! So I can't look up my purchased apps. Thanks for any help!

    This might be able to help with the iTunes Store connection problem -> iTunes: Advanced iTunes Store troubleshooting
    Most of the time, it's just going to be the security software causing the problem.
    To get a refund, contact Apple with Express Lane.

  • Formscentral charged me twice for a yearly account. Can I get the money back for the second time (and be sure it wont' happen this month again ?

    I got charged twice (the last two months) for a yearly account on formscentral. Can i get the money back ?

    Here's a link to a procedure:
    http://www.ehow.com/how_5590751_refund-itunes.html

  • Can i get my money back for an app i bought but dont want.

    can i get my money back from an app i acedentally bought

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • TS1424 i purchased a video thinking it was a song, can i get my money back for it?

    i accidently purchased a video thinking it was a song, what can i do? can i get my money back?

    All sales are final

  • HT204266 Can I get my money back for an app my toddler purchased?

    My 2 year old daughter purchased a £13.99 app that we do not need. She did this just by tapping purchase as I had already signed in to purchase her a couple of free apps to play with. Can I get my money back?

    You can try explaining
    Refund
    http://www.apple.com/emea/support/itunes/contact.html

  • Can I get my money back for an app that I didn't like?

    Apparently I purchased the wrong app and I would like to get my money back, is that possible?

    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store - Apple states all sales are final, but you can always ask nicely.
    post by stevejobsfan0123 - https://discussions.apple.com/message/18879347 - "In the iTunes receipt which will be (or maybe already has been) emailed to you, click on the Report a Problem link. After following the steps, one of the options is 'I inadvertently purchased this item.' Select that."

  • Can,i get my money back for accidental app purchase

    My daughter purchase by accident apps the we don't need ,use or want,
    How can, I get my money back?

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • Can i get my money back for a product i ordered

    Mac OS Mac OS X Snow Snow Leopard 10. 10.6 .3 I w I wanted to know how to get my money back because I don't actually need it anymore?

    Just to close off the topic, here is Apple's official return policy for software, quoted from the Apple Store Returns & Refunds page: 
    There are some items, however, that are ineligible for return, including:
    Opened software*
    Electronic Software Downloads
    *You can return software, provided that it has not been installed on any computer. Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.
    As the others have said, you can sell the disk to someone, but Apple will not take it back.
    Regards.

  • Can I get my money back for a rental that wouldn't play?

    I rented The Hangover on itunes. It downloaded, but when I tried to play the movie it came up with a message stating that it will not play on my screen. There was no warning that this would happen. Oh, and I have a Macbook pro that is about 18 months old.
    Anyone know what my chances of getting my money back are? What is the best way to go about complaining?
    Thanks!

    Contact iTunes Store Support:
    https://expresslane.apple.com/Issues.action
    Message was edited by: sberman

  • Can I get my money back for a purchase I did not authorize

    My son purchase two items today that I did not authorize can i get my money back

    You can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If they were made an on iPhone, iPad or iPod Touch then to try and stop it happening again you can use Settings > General > Restrictions > In-App Purchases 'off' to stop in-app purchases being made, and depending upon the iOS version on it you might also have a Require Password setting on the Restrictions screen which you can set to 'Immediately'

  • HT1933 The movie I downloaded does not play, how can i get my money back

    I have downloaded a film and the picture has frozen and you can hear the movie start but nothing happens. How can I either get it working or get my money bak?

    If this is on your iPad then you've tried closing the Videos app via the taskbar : from the home screen (i.e. not with the Videos app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Videos app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
    And/or tried a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
    If neither of those work, then depending upon what country that you are in (films can't be re-downloaded in all countries) then try deleting the filme from the Videos app and redownload it via the Purchased tab in the iTunes store app.
    If you aren't in a country where you can re-download films or if it re-downloads with the same problem then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • Can you get your money back for a misleading app

    Hello
    I bought an app because the decription gave sounded a lot like what I was looking for. Turns out its not and they failed to mention that you then also have to subscribe to their website to use it properly.

    Apple won't give you the money back. So you can just learn from it for the future:
    1.) Read the complete description
    2.) Read the comments from the other users
    3.) Have a look if there is a free lite version to test it.

  • TS3297 How can I get My money back for a movie i could not watch?

    I tried  to rent a movie in my Iphone 4, I could not watch it for lack of espace. I erases photos, videos, apps etc and still says NOT Enough space. What can I do? I tried to download it in my old mac and it does not do anything when you download it.  How can i get my moneyback and cancel the whole purchase?

    Go here:
    iTunes Support
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

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