Someone got into my account and changed email and security questions

Someone got into my account and changed email and security questions and they ask for them but i do not know them and i just put 40 dollars on there
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iTunes Store- What to do if your account has been compromised
Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

Similar Messages

  • My boyfriend borrowed my Iphone and changed my account by changed email and password. Also he created mail of icloud  that is not my email. Now I've turned my Iphone. So I try to change mail account of icloud but it's still his account's icloud. Help me!

    my boyfriend borrowed my Iphone and changed my account Apple ID by changed email and password to be his informations. Also he created mail account of icloud  that is not my email. Now I've turned my Iphone. So I try to change mail account of icloud to be my mail but it's still his account's icloud. What should I do on this occer???
    Sometimes I think that I want to create the new Apple ID by the same email but I cannot do that.
    Help Me!!

    Please answer me .
    Now I created iCloud Mail Alias on iCloud which name [email protected] Then I want to switch iCloud Mail Alias to be iCloud IMAP.
    My problem is I don't want that old mail which my boyfriend used to created - [email protected] and [email protected] - .
    How can I do?
    Please.

  • Changing email for security questions

    Hi i am just starting to redo my ipod touch and whenever i try to download songs it asks me security questions. I dont remember the answers to them and i know they can send them to the email but, the email it sends them to is not my email anymore. How do i change it? please help.

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT1904 Some one got into my account and purchased 12.99 worth of stuff I changed my password and someone hacked it again and this time they pureschad what do I need to do cause I can't find a number for itunes

    Someone hacked into my account and baught 12.99 worth of stuff I need to know what to do cause I changed password once and twice and they figured it out somehow when my wife and I were the only ones who knew new password

    First, go to your purchase history and confirm that the purchases were actually made via your iTunes Store account. Many such charges are fraudulently submitted directly to your bank and did not actually come from the iTunes Store. If the purchases do appear in your purchase history, then go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store. And try to create passwords that aren't easily guessed. Including random special characters (!, @, #, etc) in a password can help, as can using capital letters or numerals.
    Regards.
    Message was edited by: varjak paw

  • Hello sir Every time I do the process of registration in Mogah Apple Store and the period and the period of the account is lost I do not know what the problem is there are people who enter into my account and change email We ask God to help you have an ac

    Hello sir Every time I do the process of registration in Mogah Apple Store and the period and the period of the account is lost I do not know what the problem is there are people who enter into my account and change email We ask God to help you have an account I can not restore it the way I do not know where and I do not speak English Aalit Aalit help me I'm in a state of panic for your reply eagerly awaited
    This old Emily Hope you reply and help me [email protected]

    For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices. 
    That all works.
    It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now.  They are all synced, and all was working just fine.
    I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
    Thanks for listening,
    Melissa

  • Someone hacked into my account and spent my gift voucher!!! How do I report this???

    Someone hacked into my account and spent my gift voucher!!! How do I report this???
    They purchased Kingdom Conquest for the iphone and I don't even have an iphone!!!!

    This is sooooo frustrating! I had $30 of credit in my itunes account and some a**hole chinese company stole it last night.  I am getting married next June and was going to use those credits for some of my wedding reception songs! Fkkers!
    Dear Wendy Ott,
    Your Apple ID, [email protected], was just used to download 胡莱三国 for iPad from the App Store on a computer or device that had not previously been associated with that Apple ID.
    If you initiated this download, you can disregard this email. It was only sent to alert you in case you did not initiate the download yourself.
    If you did not initiate this download, we recommend that you go to iforgot.apple.com to change your password, then see Apple ID: Tips for protecting the security of your account for further assistance.
    Regards,
    Apple
    From Pay Pal (for the tax on the item, I only had $30 in credit in my itunes account):
    Receipt for Your Payment to iTunes Store
    X
    InboxX
    Reply |[email protected] [email protected] to me
    show details 4:21 AM (3 hours ago)
    Nov 6, 2011 02:21:00 PST
    Transaction ID: 2SH3797727406781Y
    Hello Wendy Ott,
    You sent a payment of $2.13 USD to iTunes Store
    ([email protected])
    It may take a few moments for this transaction to appear in your account.
    Merchant
    iTunes Store
    [email protected]
    Instructions to merchant
    M1KHQB2BW3: Gift
    DescriptionAmount
    iTunes Store purchases.$2.13 USD
    Subtotal$2.13 USD
    Total$2.13 USD
    Payment$2.13 USD
    Payment sent to [email protected]
    Receipt ID: B-8RU38135GB312133E
    I HAVE SENT AN EMAIL TO ITUNES (nice they dont have a phone number to call) AND I AM HOPING I CAN GET MY CREDIT BACK SINCE IT WAS CLEARLY A CREDIT AND NOT A CREDIT CARD USED. 
    UGH **** ME OFFFFF!

  • HT5621 When I got my new iPhone and was trying to switch everything over I accidentally set up a new icloud account with one email and had one on my old iphone with another account. Does anyone know how I can merge the two accounts?

    When I got my new iPhone and was trying to switch everything over I accidentally set up a new icloud account with one email and had one on my old iphone with another account. Does anyone know how I can merge the two accounts?

    You cannot merge Apple IDs but you can go to Settings > iCloud and 'Delete Account'.  When prompted to turn off documents and data, choose the only option which is Delete from my iPhone, but on the other prompt for Contacts, Calendars, etc you can choose 'Keep on my iPhone'  Then once the Account is Deleted form the iPhone, log back in with the correct Apple ID and choose Merge when prompted.  This will merge your data from this iPhone with that iCloud account effectively putting your devices on the same account.

  • HT2731 I was ask for my secure question and they did not work. So I went into my account and tap on my secure question that I forgot my secure question. It replied back that it just sent me a email. The email never came. I did this three time. My email is

    I was ask for my secure question and they did not work. So I went into my account and tap on my secure question that I forgot my secure question. It replied back that it just sent me a email. The email never came. I did this three time. You have myy email as correct. I have check my account and it show as being correct.

    It's a really bad idea to post your email addresess - it's an invitation to spam - and I've asked the Hosts to remove them.
    This is a user-to-user forum and no-one on here can take any direct action. If your Yahoo address is not working that's something you would need to take up with Yahoo - have you checked it by sending yourself an email to it?
    Otherwise you will need to contact Support: go to https://expresslane.apple.com/ and click on 'iTunes' in the center column and then 'iTunes Store' in the right-hand column and proceed from there.

  • I changed email and cannot connect to iCloud verify account does nothing?

    I changed email and cannot connect to iCloud verify account does nothing?
    Now on Comcast
    Apple ID was changed to comcast, and is ok
    iCloud wants to verify my account and shows the old ATT address.
    Nothing appears on att mail
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    Hi Tiffany. I duplicated this my self and I was able to set up yahoo mail on a 3gs, it should be the same. Can you verify if you are online like browsing a website just to check the internet connectivity?

  • I just got an Iphone and I can't email from it.  I received an email that said I needed to verify my email but when I did the message I got was: invalid account for this email address.  I don't understand.  Thoughts?

    I just got an Iphone and I can't email from it.  I received an email that said I needed to verify my email but when I did the message I got was: invalid account for this email address.  I don't understand.  Thoughts?

    If a phone is sold from one friend to another and wants to use it on a different carrier the friend can contact the carrier it was sold by to request it unlocked.  I know AT&T, Verizon, and Sprint will give you the steps to unlock it as long as the original contract it was bought under has been completed.  eBay/Craigslist is really not the best place to try to get "unlocked phones" from, if it turns out the phone isn't unlocked then I'm really sorry you got stuck with that one and as stevejobsfan said above I would report them immediately and see if you can recover your money.  I sell phones for a living and this happens a lot

  • Someone made an iTunes account under my name and used my email address. How to I delete the account?

    So, I've recently been getting emails saying that I need to verafy my account.. Now, heres the thing, I don't use that email address for my iTunes. Some random has used MY NAME and my email and made an account. How can I contact Apple some how and have it deactivated? Please help!

    http://www.apple.com/support/itunes/store/

  • My old appleID use email with domain already deactivate. So I changed my appleID and primary email and now I can not access iCloud with iOS7. ICloud shows my old appleID but I can't change it. How do I get iCloud to work with my updated ID?

    My old email that using register for apple ID cannot access/check any mail because that domain already deactivate.
    So I changed my appleID and primary email and now I can not access iCloud with iOS7. ICloud shows my old appleID but I can't change it. How do I get iCloud to work with my updated ID?

    Hi ccharat,
    Welcome to the Apple Support Communities! It sounds like you did a good job editing your Apple ID and primary email address, but you didn’t sign out of iCloud on your iOS device before hand. What you may need to do in this situation is go back to the Apple ID website and edit your Apple ID and primary email address back to the email address that is signed in with iCloud (there is no need to verify the account after editing it back to the old account, just changing it back is enough). Once your Apple ID is back to the original account, delete the iCloud account from the iOS device and be sure to keep all info on the device when prompted. After you delete the iCloud account, go back to the website and edit your Apple ID and primary email address back to the new address. Once it is back to the account you would like, you can sign into the iCloud on the iOS device with that new account and merge all of the data when prompted. Please use the following article as a reference.
    iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/kb/ts5223
    Change your Apple ID temporarily
    If signing out and back in to iMessage or FaceTime didn't help, try these steps:
    Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
    Go to Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
    Scroll down and tap Delete Account, then tap Delete to confirm.
    Tap “Keep on My [Device]” or “Delete from My [Device].” In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
    Enter the password for your previous Apple ID.
    Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
    Return to Settings > iCloud and sign in with your new Apple ID.
    I hope this helps,  
    -Joe

  • Someone hacked into my account

    someone hacked into my account and purchased about 500 euro, who should I contact in iTunes? I have alreday blocked my credit card but I need to contact Apple can someone tell me how to do it?

    Change your password.
    Talk to your credit card company about reimbursement.
    If you would like to contact Apple, then click Support at the top of this page, then click the link under Contact Us.

  • I have changed email and not forgot my password

    i have changed email and not forgot my password for old address and can not change anything on icloud, how can i fix this,
    i cant log into old email account as its no longer active

    No question was asked, therefore nothing to answer.
    If help is desired, try asking a quesiton instead of making a statement.

  • I don't remember my password and one of the security questions for my account. I also don't have the same email account now as i did when I signed up. Help?

    I don't remember my password and one of the security questions for my account. I also don't have the same email account now as i did when I signed up.
    I want to figure out my old password and/or change the new email to my current one.
    thanks

    You can try getting the password reset via this page : http://iforgot.apple.com
    If you can't then you will need to contact iTunes Support / Apple in your country to get the password and your questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address to your account for potential future use : http://support.apple.com/kb/HT5312

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