Someone has been using my account to download apps how do i claim the money back?

someone has been using my account to download apps how do i claim the money back?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
If that is true, then you need to promptly secure your account by resetting the Apple ID's password;
Manage your Apple ID -
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
Apple considers all sales as final, but has been known to offer a one time refund.
iTunes Support -
http://www.apple.com/support/itunes/

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HELP Someone has been using my account for calls

There are 12 calls recorded on my account on Saturday last, 25th February to BENIN and CAIRO.
I did not make these calls.
I became aware that this was happening when I got notification of an attemped topup that failed (my Credit Card number has been changed recently).
Can you please identify how this might have happened, refund my account, and let me know what I need to do next, i.e. do I need to change my account or re-register under a new username?
Many thanks
Barry OLeary

you may need to contact customer service, here's how;
How to Contact Skype Customer Service
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Trying to set up an apple id for my daughter but it says that the apple id already exists...but it shouldnt as she has been using my account! not sure how to solve this problem ??

I have an apple id myself which my children share, i am trying to set up an apple id for my daughter but it says that the id already exists?? which it shouldnt!
I have tried taking her Mac and ipod off my devices but it still wont let me set it up!! any ideas anyone??

Hello, Wyseup.
Thank you for visiting Apple Support Communities.
Most likely this email address has been attempted to be setup as an Apple ID at some point. You can reset your Apple ID password via the steps in the first article below. If you do not have access to the email account, need assistance or are not receiving the password reset link, see the second article.
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H.

Someone has been using my email address as their Apple ID

Hello,
Someone has been using MY email address as their Apple ID. When I started setting up my own Apple ID with my own email address, I eventually had to reset the associated password, thinking I had made this Apple ID earlier. Then when I logged into the account, it turned out to be someone else's account. Help, how do I fix this so I have my Apple ID associated with my email address and the other person knows to change their Apple ID email address?
Thanks!

I had this happen a few years ago. Someone created an iTunes account using one of my Gmail email addresses. I got the email to verify the account. I verified it, and then hit the forgot my password link. Reset the password and logged in. There I could see the ladies name, address and credit card. I changed it all to my name and removed the payment info and never entered my card number so they account could not be used.
Never had a problem again.

I think my computer was hacked, how can I tell who has been using my account?

I think my computer was hacked, how can I tell who has been using my account?

Hi sandys98368807,
Do you see any unusual activity on your system?
If you are worried about your Adobe account, i would recommend you to change your Adobe password as soon as possible.
Please let me know if you have any other query or need any further assistance.
Regards,
Rahul

TS1424 I am being told that a remember code has been used an this not true. How do I get this resolved?

I am being told that a remember code has been used an this not true. How do I get this resolved?

Well you can't fix it without entering a credit card now - or without creating a new Apple ID. If you did not want to use a credit card with your Apple ID, there is a very specific way that you have to create the account. If you don't or didn't follow those steps exactly, you have no choice now but to enter a credit card - or create a new Apple ID without the credit card.
If you create a new Apple ID, you will also need another email address since you have already associated your current email address to the ID that needs a credit card. You also have to sign out of your ID in Settings>iTunes and App Stores before you can create anothe Apple ID.
Read this for more information.
Create iTunes Store account without credit card - Apple - Support

My app got rejected as PayPal has been used as payment method. in-app purchase method was suggested by apple. My app charges yearly subscription from users. In-App purchase does not support it. How do I proceed. Please advise.

I had submitted my app to apple for approval. My app got rejected as
PayPal has been used as payment method. in-app purchase method was
suggested by apple. My app charges yearly subscription from users. In-App
purchase does not support this type of payment process ( or, I could not
get to it).
Please allow me to use paypal or guide me on how can I charge yearly
subscription from users using in-app purchase payment method.

You're not talking to anybody from Apple here.
We're all just users like you.
But I can tell you without reservation that PayPal cannot be used in an iOS app.

My apple ID been used by unknown to download apps, but I forgot my secret questions

My apple ID been used by unknown to download apps, but I forgot my secret questions

My apple ID been used by unknown to download apps, but I forgot my secret questions and answers, how can I reset the password?

Someone hacked my itunes account and bought apps. Can I get my money back or can I load their apps on my Ipad, iPhone, iPod?

Someone has hacked my itunes account and bought apps with my credits. Is there a way to get my credits back or can I get the apps they bought on my ipad/ipod/iphone? and yes I have changed my password.
Thanks

Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

HT201359 If I didnt authorize the payment how do i get the money back. I do not use itunes

I didn't authorize a payment for itunes. I do not use itunes. 12.88 was taken out of my account. How do i get the money back?

First, log into your iTunes Store account and see if the purchases are reflected in the Purchase History.
http://support.apple.com/kb/HT2727
If they are and you're sure you or someone you know didn't make the purchase, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.
Regards.

TS1702 I purchased and app and it was the wrong app. Not only that but it didn't download. How do I get my money back?

I purchased an app and it was the wrong app. Not only that but it didn't download. How do I get my money back?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT2534 I have downloaded free apps from the apple App Store but each time they charge me 8 dollars for a free app. A free app shoud be free to download . How do I get my money back?

I have downloaded free apps from the apple App Store but each time they charge me 8 dollars for a free app. A free app shoud be free to download . How do I get my money back?

iOS is the operating system for iOS devices like the iPhone and iPad. Your Mac runs on OS X. You have installed OS X 10.10.2 Yosemite.
I have the most recent version of the Kindle app for Mac from the Mac App Store (MAS) v. 1.10.6 and it works fine. Look again in the MAS for the Kindle app, does it say Get or Open on the button?
Are you confusing Kindle for Mac with Kindle for iOS. The iOS version won't run on your Mac.

HT203167 Someone has been using my credit card to download games. this has happened before when I had a different credit card on my itunes account. the apple store on that previous time would not give me the ip address where the downloads ended up.

Someone I entrusted my computer to for repairs decided to keep it. all my personal information was on the computer. the peron has been using my credit card information o make ourchases from the apple store. If I do not have a credit card on the account on my iphone, I am unable to updatw it or my ipad. After persuading the apple store people to delete the last credit card info, I had to put aother credit card on the iphone to be able to update the software and thevapps. now that card is being used by the person o download war games on the new card. I cannot find any of his downloaded games on any of my devices. I am close to giving up my iphone and ipad. the last time i called the apple store, theynwould not give me the IP address of the omputer the games were downloaded to. they only gave me the name of my ipad. anyone could name thir ipad according to the name on mynipad. I have found the Apple store less than friendly about security matters like this. What can I do to maintain my acount and not continue to be ripped off by the thieving interloper? if i change my user name nd password, i will forever lose legitimate purchases. Please advise me.
Killerappleuser

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
Is the credit card registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management
Each time that you add or change your card details then a temporary store holding charge may be applied to check that the card details are correct and valid (though that is usually $1 or the approximate local equivalent) : http://support.apple.com/kb/HT3702
Did your daughter owe any amounts to iTunes ? Does anything show on your purchase history : http://support.apple.com/kb/HT2727 ? If they are proper charges which you don't think that you should have then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT204266 I just purchased a tv show on Itunes for my Apple tv and it won't download. How do I get my money back?

I just purchasd a tv series for my apple tv. My credit card has been charged. The programs will not download. I keep getting an error messag saying to try later. How do I get my money back?

Are you sure your iPod is properly configured to sync this movie rental? See this article for more assistance.
http://support.apple.com/kb/HT1390
B-rock

My bookmarks are black, they used to be colored websites. How do I get the sites back?

MacBookPro, OS x Lion 10.7.5. My bookmarks are black. They used to be colored web pages. How so I get the color back? I have the lists of my bookmarks but it's a hassle to go through that list each time I want to go to a bookmark, especially since being used to the nice color sites.

BluebirdDay wrote:
Thank you for that answer, but it doesn't work that way for me.
I go to quite a few websites daily, which are also saved in my bookmarks. However, the favicons are still black. Favicons are not added when I go to my bookmarked site.
To explain this better.... when I go to a bookmarked site I need to scroll down the printed list, OR I simply don't use bookmarks. Instead type in a favorite site in the address when I'm on a different web page.
To make this short, I am using bookmarks less and less because it simply isn't working and bookmarks without the Favicons isn't simple to use.
I've searched and found others who have the same issue, and one answer has been to re-do Safari.
There should be a better answer than that.
Anyone else know of a fix for this situation?
Why not use Top Sites? A perfect example of what it was designed for.
Cheers
Pete

Someone has been using my account to download apps how do i claim the money back?

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