Someone has cancelled my contract without me knowi...

Hi I had an email from bt on 28-03-14 saying about a cancellation of my contract? I have had no contact with bt to cancel my contract and they are requesting I pay over £300. I have recently moved into a new property after having a lot of problems with my previous landlady. I do not want to cancel my contract I want to do a home move when I'm settled. The contract is all paid and up to date so their should be no reason for bt themselves to cancel the contract but by the sounds of it my previous landlady has done it without consulting myself? Surely that isn't allowed by bt? How do I stop the contract from being cancelled?
Thanks
X

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Re: BT has cancelled my broadband WITHOUT my conse...

I phoned BT last week on Tuesday, 23rd March 2010 to launch a request to move my telephone line AND broadband service to my new address.I was told that my telephone line will go active on 29th March and my broadband service will go live on Tuesday, 30th March 2010.My telephone line started working at my new address on 29th March as promised..you can imagine my horror on phoning BT this morning (Wednesday ,31st march 2010) wondering why my broadband didn’t go active as they’d promised last week only for them to tell me that my contract had been cancelled without my knowledge!
I know I had two months left on my contract but that’s no way for BT to cancel my contract WITHOUT my consent!..Had it been the other way round, I’d been hounded like hell by them!..They’ve got the nerve to tell me that I can get my broadband set up no problem but it’ll have to be a new contract!!..that angers me!..As weird as it sounds, I never had any problems with BT ,in fact, I was considering extending my service with them but they’ve put me right off!!
I phoned them today at 12pm and I was on the phone with them for 40mins only for this GUY with a very strong Indian accent hang up on me!!..
They haven’t heard the last of me!,my sister is a laywer and she says the they’r ein breach of my /their contract.The contract works both ways and they’re liable for damages!!
Im definitely taking this matter further!!
It’s a disgrace!

Hi Centrine
Welcome to the BT Community Forums, sorry it is not under happier circumstances.
I am also sorry for the experience you have had when moving home. I'd like to see if we could get this resolved for you. Can you email me at [email protected] with your account details and either myself or one of the Moderation Team will be in touch to help.
Please include a link to this thread in your email.
Thankas
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

TS1424 I believe the credit card online has been compromised and someone has purchased from iTunes without my permission. What can I do?

What can I do if my credit card has been compromised and someone has used it to buy from the itunes Store?

Wpgjets wrote:
... What does iTunes do to track the ones who steal CC numbers and use them to make iTunes purchases?
What they do is up to them, but loss prevention may include suspending that Apple ID for purchases until such time the fraud is rectified. They may pursue the thief for chargebacks and fines from the issuing bank and take whatever other legal action they deem appropriate. In any event none of that involves you, presuming it's not your job to investigate criminal activity. As long as your payment method continues to be accepted by Apple, you don't have to do anything else.
Changing your Apple ID password once in a while is a good idea though, and if Apple wants to compel you do so you will find out when you attempt to log in here or make a purchase. Be wary of "phishing" and never click on any links in an email that may appear to be from Apple, as authentic as it may seem. This is a popular way of stealing Apple IDs and all that it entails.

How can I cancel my contract with Verizon without any fees because Verizon has failed to provide me with a workable phone for over 2 months despite many hours talking to tech support and several replacement phones, batteries, power cord, and sim card etc

How can I contact a representative of Verizon to help me cancel my contract so I can switch carriers to get a phone that is reliable and a Co. that supports its products? Verizon seems to have many blocking scripts or dead ends when trying tio contact someone who can help the customer. How can I get around the blocks and get to someone who can directly answer my questions? I have one of those "hot" phones that were recently seen on the news, yet no one seems to be able to help me resolve the issue. I have no idea where this comment goes, or who reads it?
Jim R

The phone is your responsibility, if it's before the 1 year warranty you can get defects fixed by the Manufacturer of the phone. If you want to leave pay your termination fee, or find a carrier who claims they will do it but don't really expect it to happen either.

A relative synced my iphone with his laptop without me knowing. It had a passcode on the phone but the sync still worked. I have since found out he is quite IT knowledgeable and has been known to track other peoples phones. How is this data useful to him

A relative synced my iphone with his laptop without me knowing. It had a passcode on the phone but the sync still worked. I have since found out he is quite IT knowledgeable and has been known to track other peoples phones that he wants to know information about. How is my data useful to him and can he restore this data on another iPhone and run it parallel to mine? I have had people send me messages which I have not received. These have been screen shot to me later including time and I have just not got them. I had 4 weeks worth of messages go missing from my phone..I know that he synced my phone because his work laptops I'd came up in my settings. Also if the above can be done can he change the settings on my actual phone and access my location without placing tracking software on my phone. Can someone please help here as I can't restore a backup to my phone for obvious reasons and refuse to change my number because of this loser.

Connect the device to the computer.
In iTunes, select the content desired to sync.
Sync.
This is all described in the User's Guide, reading it may be a good place to start.

How can I change my itunes password on my iphone? Someone has hacked my account and is charging my credit card hundreds of dollars. I even cancelled my card and got a new one and they still can access it.

Someone has hacked my itunes account and charged hundreds of dollars to my credit card. I have cancelled my card twice and they can still do it because I enter the new info into my phone. The credit card company said that I need to change my account password. Does anyone know how to change your password on an iphone?

I don't have an iPhone but it may be somewhere along the steps for removing card information
Delete credit card information with iOS - http://bongotbusy.blogspot.com/2011/09/hinthow-to-remove-iphoneipadipad2.html - Settings > Store > Apple ID > View Apple ID > Account > Edit Payment Information > Payment Card > None

Hi my name is steve arsenault i am looking for a short keys for apple and if someone has one i like to know how to use it please e-mail me has soon has posible thank you

hi my name is steve arsenaulti am looking for a short keys for apple and if someone has one i like to know how to use it please e-mail me has soon has posible thank you
<E-mail Edited by Host>

It sounds like you are looking for a program like Typinator.
It isn't free, and the site doesn't specify compatibility with any OS above 10.7.
As of today, the latest release is dated May 29th, 2012.

How do I know if someone has submitted a form?

How do I know if someone has submited a form, Do I get e-mailed?

Hi;
You can get emailed if you have a "Paid" level account, there is an "Email Notifications" feature that you enable on the "Options" tab for email notifications. If you are using a Free account there is no notification and you would have to sign into your FormsCentral account to see when there are new responses, the existing/new response count is shown for each form on the My Forms tab as well as of course in the "View Responses" tab of the form.
Thanks,
Josh

My macbook pro will not shut down. It tells me that safari has cancelled shut down and to quit safari and try again, but every time I try to quit safari it won't let me. I need help...I don't know what to do.

My macbook pro will not shut down. It tells me that safari has cancelled shut down and to quit safari and try again, but every time I try to quit safari it won't let me. I need help...I don't know what to do.

Have you tried holding the power button down for several seconds? I would try the force quit as mentioned earlier first, or go to the Activity Monitor in Applications>Utilities and try force quit there.

I erased all the contacts, apple ID and icloud account in my old 4s and gave it to someone. However, whatever contact that someone has saved in my old 4s phone has added in my new 5sphone. Does anyone know how to solve this?

I erased all the contacts, apple ID and icloud account in my old 4s and gave it to someone. However, whatever contact that someone has saved in my old 4s phone has added in my new 5s phone. Those are not my contact and I don't want them in my new phone. Does anyone know how to solve this problem?

Ln the old iPhone, -> What to do before selling or giving away your iPhone, iPad, or iPod touch

How to Know if SOmeone has Blocked you on Iphone

My messages return as undeliverable. How would I know if someone has blocked me on their iphone?

If your messages come back deliverable that means the receiving party has turned off iMessage or has no data connection (if they were iMessages).
If they blocked you, your messages would show as delivered, but the recipient would never see them. They are simply discarded by the receiving phone.

I have an iphone 4 that its contract has been expired. i want to know if it is unlockable? if yes,can anyone help me with it?The contract was with sweden telia company

i have an iphone 4 that its contract has been expired. i want to know if it is unlockable? if yes,can anyone help me with it?The contract was with sweden telia company

So you are not in Sweden then ???
According to this Apple list
iPhone: Wireless carrier support and features - Apple Support
Telia do NOT offer unlocking so it is most unlikely that the iPhone is unlocked and even more unlikely you wold convince them to unlock it

Okay so lately someone has been trying to phish my computer but i dont know how to stop them. Can anyone give me some suggestions? And is it possible i can report these people to the police?

ok so lately someone has been trying to phish my computer but i cant really do anything about it. I cant use Youtube and it sometimes doesnt let me go on any social networking sites. Is it possible for me to report these people to the police for tampering with my computer? And how can i make sure they stop

HellO:
Is it possible for me to report these people to the police for tampering with my computer
As far as I know, phishing is not a criminal act. If you fall for it, you might be considered less than the brightest bulb in the lamp.
Phishing is a common problem for most of us. In my case, I report it to the web site involved ( a bank, for example) for their follow up.
Barry

Someone has used my id to purchase an app .how do I cancel payment

i have been contacted by Apple that someone has used my id to purchase an app . How can I cancel payment u

I checked my purchase history and it wasn't there I was very suspicious when they asked for my bank details and apple already have it.The worrying part it did not come in my junk mail it was in my inbox marked 100% secure.
Many thanks

Please someone has to know how to delate the text box and not the word or the page

HI
someone has to help i am trying to make a wedding invites on word but we dont want the text box how do you get rid off it with out dealeting the page.
What is a good progame to use to created wedding invites?

Then you should probably post your question on the Microsoft Mac forums since it's their software you have questions about...
http://answers.microsoft.com/en-us/mac

Someone has cancelled my contract without me knowi...

Similar Messages

Maybe you are looking for