Someone has used my id to purchase an app .how do I cancel payment

i have been contacted by Apple that someone has used my id to purchase an app . How can I cancel payment u

I checked my purchase history and it wasn't there I was very suspicious when they asked for my bank details and apple already have it.The worrying part it did not come in my junk mail it was in my inbox marked 100% secure.
Many thanks

Similar Messages

  • HT4009 someone has used my account to buy a product how can i get a refund

    someone has used my account to buy a product how can i get a refund

    Contact iTunes Customer Service and request assistance
    Apple  Support  iTunes Store  Contact Us

  • Someone has used my apple id to buy apps

    Hi Everyone,
    I have had a bill come through for a large amount for paid apps which i am sure i didnt purchuse. I have checked all of my apple devices to see whether the apps are on any of them and it appears not. Is there any way of finding the IP Address of the device the apps was installed on? Also i have alos noticed apple have paid customerd back whose children etc have bought apps and have not realized...Could i get my money back for the apps which was bought under my account but wasnt me ?
    Thanks for you help
    Bayley

    You should also enable two-factor authentication to prevent future hacking.
    http://support.apple.com/kb/ht5570
    As to the how, there are too many ways to enumerate all of them. This sort of thing happens all the time. Make sure you're using a good password, be cautious on unsecured wireless networks (ie, those that do not require a password), use the two-factor authentication, etc.

  • I have recieved an e-mail seemingly from Apple that has gone straight into my spam. It says that someone has used my Apple ID to sign into iClous on an iPhone 4. There is a lionk to follow to check my details.  I am assuming that I should not so this?

    I have recieved an e-mail seemingly from Apple that has gone straight into my spam. It says that someone has used my Apple ID to sign into iClous on an iPhone 4. There is a lionk to follow to check my details.  I am assuming that I should not so this?

    You can forward the email to Apple at the link below.
    [email protected]
    Also check out the article below.
    http://support.apple.com/kb/ht2075

  • If someone has used Xcelsius 2008, and suddenly there is requirement to design the dashboard in any other BO tool, then will he/she be able to design the dashboards as comfortably as in Xcelsius.

    If someone has used Xcelsius 2008, and suddenly there is requirement to design the dashboard in any other BO tool, then will he/she be able to design the dashboards as comfortably as in Xcelsius.

    Hi,
    Each and every tool has its own flexibility to run. Coming to your question, the use of dashboards is to view the data by more interactive other tool cannot comprise it. when you say, if i want to develop the same sort  of requirement in other BO tool, then you need to check with positive and negative of the tool to accommodate your logic.
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  • HT204053 The entire family has used one itunes account for years. How do we all set up separate iCloud accounts now?

    The entire family has used one itunes account for years. How do we all set up separate iCloud accounts now? Or should we? 5 macbooks, 2 ipads, 4 iphones, 2 itouch, 2 imacs.   How does one decide what to sync, share and what not to? Green Jeans.

    You need to start by understanding the distinction between iTunes and iCloud - Apple confuse the issue by referring to 'iTunes Match' as part of iCloud. It isn't.
    You don't have to have the same login (Apple ID) for iTunes and iCloud; many people don't and there's no problem about it.
    Your iCloud ID gets you email, calendars, contacts, iWork documents and PhotoStream syncing between devices.
    Your iTunes ID gets you the iTunes Store, the App Store for iOS, the Mac App Store for OSX,, 'iTunes in the Cloud' (downloading of purchased items to any logged-in device) and 'iTunes Match' (uploading of songs not purchased in the iTunes Store).
    Your family members can easily each get their own iCloud account to keep email etc. separate - in each case they will need a different non-Apple email address (a free one from Yahoo etc. would do) to set up the ID. If they are sharing a Mac they need to be using a separate user account.
    They can have their own iCloud accounts and still all sign into the same iTunes account: or they can open their own iTunes accounts using their new iCloud Apple IDs.
    BUT they cannot transfer items purchased under the present iTunes ID to different iTunes IDs.

  • Can i use RHB Now to purchase any app in i tunes

    can i use RHB Now to purchase any App in Itunes

    Do you have a credit card from them that is one of the types of card that is listed on the payment details screen on your account ? If not then you won't be able to, you can only use the payment types listed on that screen. If it is then try adding the card and see if it's accepted by iTunes - to have a chance of being accepted it will need to be registered to the same name and address as on your iTunes account, and you need to be in the country where the bank is based.

  • HT1918 Iv previously used the same card to purchase an app without any funds, the payment was declined, however there is funds now and the same card will not be accepted as a legitimate payment method?

    Iv previously used the same card to purchase an app without any funds, the payment was declined, however there is funds now and the same card will not be accepted as a legitimate payment method?

    Use gift cards.

  • I have downloaded mountain lion from the app store on another computer.  I have then gone to find it in "purchases" in the app store on my own macbook pro and it just comes up as "you have not purchased any apps" how to I get my mountain lion?

    I have downloaded mountain lion from the app store on another computer.  I have then gone to find it in "purchases" in the app store on my own macbook pro and it just comes up as "you have not purchased any apps" how to I get my mountain lion?

    Mac App Store: Hiding and unhiding purchases
              http://support.apple.com/kb/HT4928

  • After restoring iPad, installing already purchased apps requires re-purchase them. How to avoid re-payment?

    After restoring iPad, installing already purchased apps requires re-purchase them. How to avoid re-payment?

    DDoes this happen for all apps or just some of them? Some apps always download the lite or free version. Then when you run the app there is a setting to allow you to restore your previous purchase without paying.

  • TS1702 If I clicked to purchase an app but inmediately hit cancel when it asked me if I wanted to buy the app, how come my apple ID credits was reduced from $5.41 to $2.21?

    If I clicked to purchase an app but inmediately hit cancel when it asked me if I wanted to buy the app, how come my apple ID credits was reduced from $5.41 to $2.21?

    Is anything on your Purchase history? Open iTunes, go to iTunes Store > Account > View All (In the Purchase History section) Does it appear there?

  • Ipad stolen.  Trying to sync new Ipad to cloud and someone has used my account

    Tring to sync replacement Ipad to Cloud but someone else has used my ICloud account.  How do I find historic back ups (from 2 months ago)

    Welcome to the Apple Community.
    Apple states you can access up to the last 3 back ups, although you may find you can only use the last one.

  • Someone has used findmyiphone to erase both my iPhone and iPad.

    Yesterday both my iPhone 4 and i pad mini were automatically erased (NOT by me!) within a minute of each other.
    When i went on line I had two message from Apple saying that findmyiphone had done this.(One message about the phone, one about the i pad)
    There was also an email saying that my apple password had been changed.
    I contacted apple support and was able to change my password (and my email password)
    I just turned on my i pod - and it asked for my apple password - but I don't know why it would ask that - it doesn't usually...
    looks like I have been hacked - but not sure where to go from here - or what else the hackers intend to do?
    Has anyone else suffered this and what happened?

    Someone has hacked your Apple ID, and used it to erase your devices. (Or, perhaps, someone who knows you and knows your Apple ID password used this to access your account and erase your devices.)
    An iOS 7 device that has been erased in this manner cannot be restored without providing the password for the Apple ID used to erase it. This is an anti-theft feature, and not even Apple can bypass it for you. You must be able to access your Apple ID, or you will be locked out of the device permanently, and this makes it extremely important to protect your Apple ID!
    Sounds like you have changed your Apple ID password, which is good. You should also change the password for the e-mail account that was associated with the Apple ID, as well as the password for the account currently associated with the Apple ID (just to be safe). Do not use the same password for any of these accounts. If you used the your old Apple ID password for any other online accounts, change those passwords as well.
    In addition, change your Apple ID security questions, to be sure the hacker cannot get back in by resetting the password.
    Finally, you should seriously consider enabling two-factor authentication on your Apple ID, which makes it nearly impossible for an attacker to manage to take away access to your Apple ID permanently, if it ever gets hacked again.

  • Someone has used my visa card to purchase things o...

    Hi   I just wanted to ask someone in the Skype company who deals with our visa cards Just how good is the secutity at Skype, because only after I brought my skype phone number my visa card has been used to purchase things in Europe, my bank was very quick and shut down my card but I would like to know how this happend and how odd it was only after I brought my skype phone number did this all happen, ( I do not live in Europe ) I would like some answers PLEASE

    G&S
    kappy is spot on, so follow his advice with one caveat, FORWARD the email (if you still have it) to [email protected] THEN Delete With Prejudice!
    No matter how cleverly designed phishing emails are, the telltale characteristic is the URL displayed when you hover over the live link (some email clients make it a bit more challenging to see the URL, but one can do it). It MAY have 'apple' in it somewhere to give it more credibility, but it should be pretty clear it is not from Apple.com <- ALL apple URLs will have this domain.
    Further, it is not recommended that you paste the body of phishing emails here as the nefarious links the phisher wants you to click is now alive in this forum. Not to worry, I will ask our gracious Hosts to edit the link(s) out for posterity.
    ÇÇÇ

  • I keep getting an email telling me someone has used my Apple id to purchase an app

    Your Apple ID was just used to purchase Grudge Match (2014) from the iTunes Store on a computer or device that had not previously been associated with that Apple ID. You may also be receiving this email if you reset your password since your last purchase.
    If you made this purchase, you can disregard this email. It was only sent to alert you in case you did not make the purchase yourself.
    If you did not make this purchase, we recommend that you go to <link> to change your password, then see <link> or further assistance.
    Regards,
    Apple
    <Link Edited by Host>

    G&S
    kappy is spot on, so follow his advice with one caveat, FORWARD the email (if you still have it) to [email protected] THEN Delete With Prejudice!
    No matter how cleverly designed phishing emails are, the telltale characteristic is the URL displayed when you hover over the live link (some email clients make it a bit more challenging to see the URL, but one can do it). It MAY have 'apple' in it somewhere to give it more credibility, but it should be pretty clear it is not from Apple.com <- ALL apple URLs will have this domain.
    Further, it is not recommended that you paste the body of phishing emails here as the nefarious links the phisher wants you to click is now alive in this forum. Not to worry, I will ask our gracious Hosts to edit the link(s) out for posterity.
    ÇÇÇ

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