Someone is getting into my ITunes and purchasing games yet I have no money on the account nor do I use a credit card..what is happening here...I just got advised of the purchase
Someone is purchasing games from my account yet I have no monies in the account to purchase anything nor do I use a charge card ...what is happening and cs
an I resolve the issue...
If you haven't already done so then change your password on your account e.g. by tapping on your id in Settings > iTunes & App Stores on your iPad and logging into your account, via the Store > View Account menu option on your computer's iTunes or via http://appleid.apple.com - if you do it on your computer or that website you might then need to log out (by tapping on your id in Settings > iTunes & App Stores) and back into your account on your iPad so as to 'refresh' the account on it.
If things have been purchased which you didn't buy, and nobody else has access to your account or devices, then contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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I have recently immigrated to the US but my apple ID is still stuck with my previous country. How do I change the country? Preferably without using a credit cardI've only been here in the US 2 months and still have no US credit card.
Your credit or debit card credentials must be associated with the same country where you reside.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article -
How can I ensure itunes purchases (music, apps) are paid using credits which show on the account instead of billed to my credit card? Info indicates credit is used first but I just bought a song and it did not seem to be deducted from my credits shown on account.
Hello how to use this,
The article linked below details how to go about viewing your purchase history in the iTunes Store.
See your purchase history in the iTunes Store
http://support.apple.com/en-us/HT2727
Cheers,
Allen -
I have an iphone 5s and it is synced to itunes and works fine. previously I have downloaded audiobooks to my wifes 6th gen nano using this account - now I tunes does not recognize the device and also it seems that it is not being read by the computer?
Hey Stan1958,
Thanks for the question. I understand you are experiencing issues with your iPod nano and iTunes. Based on your symptoms, you may find the following resources helpful in resolving this issue:
Windows
iPod appears in Windows but not in iTunes
iPod not recognized in 'My Computer' and in iTunes for Windows
iTunes reports that "iTunes cannot recognize this iPod at this time"
Thanks,
Matt M. -
I have registered for Apple ID. How do i use my credit card for me to be able to purchase apps?
I have registered for Apple ID. How do i use my credit card for me to be able to purchase apps?
You edit your account and add the credit card as a payment method. See:
iTunes Store: Changing Account Information -
The last two times I used my credit cards over the internet they were compromised. If someone is accessing this information how can I make my computer secure?
My guess is that it's not your Mac, it's the sites where you're inputting you information. Always look for the lock icon and to see if the vendor is using a secure https site, and then hope for the best. Nothing these days is completely secure.
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How can delete my account balance of 1.02$ (from gift card) since I want to purchase new apps/items with my credit card. I can't use it anymore since I no longer have the code(lost it) and when I use my credit card, it always mention that I need to redeem the 1.02$ first before I can change to another form of payment
Click here and request assistance.
(66529) -
I ordered a people magazine wanting you to charge my available account credit. You didn't. You hit my credit card. How can this be corrected?
After establishing the Credit Card account (i.e. after you have made purchases), you can remove the credit card information by editing your payment info, choosing "None".
Settings>iTunes and App Stores>Apple ID>View Apple ID>Sign-in>Payment Information -
Im trying to get into my itunes and itunes app store to work
ive been trying to get on to itunes store and itunes app store and it takes awhile to work i shut it off and then i try again i checked my settings and not even that what do i do cause its not my connection at all its perfect.
maybe this since you did not say what happens when you try.
Can't connect to the iTunes Store -
So for some reason it the App Store won't let me download free games to my phone. When ever I try it always say please sign in. And when I click sign in it take me to the credit card infor, i do not have a credit card. It won't allow me to downloads any free app to my phone unless I put in a credit card. How do I download apps without a credit card?
Hello Clancbelle,
It sounds like you have a credit card saved to your Apple ID payment information and you would like it to be removed from the account and set the payment method to None. You should be able to do this with the following article:
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
Changing your payment information using an iOS device
Tap Settings on the Home screen.
Tap iTunes & App Stores.
Tap your Apple ID. (If you aren't signed in, enter your Apple ID and password and tap Sign In.)
Tap View Apple ID.
Enter your Apple ID password.
In the Edit section, tap Payment Information.
Update the information that you want to change.
Tap the Done button when you're finished.
Thank you for using Apple Support Communities.
Cheers,
Sterling -
HT2534 Where did the option go to not use a credit card for Apple ID?
I downloaded itunes and began to make an Apple ID on iTunes. When I saw that it required a credit card, I came to this support site http://support.apple.com/kb/HT2534. I followed the instructions for a computer but found that there was no option 'NONE' on the billing page. I then tried making an Apple ID online and that worked, but when I tried to use that ID to log on to iTunes it still required a credit card. I could only use the account for discussions. I don't have a credit card, and nor was I planning on purchasing anything. I simply wanted to keep CD's on it and maybe some free books/music. Did this option change for the new version of iTunes or am I doing something wrong?
Check this out it should help:
http://support.apple.com/kb/HT2534 -
Does apple allows credit card payment in ios app for just user subscription inside the app?
Hello,
Suppose I want to develop an iPhone app which performs user subscription for the app to assist the user and provide the user with its facilities and this user subscription can be done only when user pays some amount to the app. Now what I want is that this subscription amount should be payable by providing the credit card payment in the app. So my question is that is this credit card payment allowed by Apple or such an app will be rejected by Apple?
ThanksSorry but can you explain me does your reply means that I should use In App Purchase provided by Apple or I can use Paypal or other credit card payment options?
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I had recently changed my email address. I changed it through itunes but did not through icloud because I thought it would change everywhere. Now my phone is acting up andI need to reset it to factory settings and cannot because icloud wants a password. Even though I put my old password in which is correct it still will not accept it. HELP
Hello tjcornman,
Thank you for the details of the issue you are experiencing after changing your Apple ID. I recommend the following article for an issue like this:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Can I use my credit card instead of gift cards to purchase apps/in-app content?
I downloaded Global War a few weeks ago and now there is in-app content that I want to buy but everytime I try to purchase it, there is a message that pops up saying "Your purchase could not be completed" then another following message saying "Sorry... In-App Purchase Failed: Cannot connect to iTunes Store". How do I fix that? The content costs $9.99 but I only have 41 cents in my account, do I have to buy a gift card to get more money in my account or can I use my credit card? Is that the reason why those messages are popping up?
If you mean for purchasing an iPad or other device from Apple then it might depend upon what country that you are in. For the US the Apple Store help page, http://store.apple.com/us/help/payments, has :
The Apple Online Store accepts a variety of payment methods. Click on a payment method below to find out more:
Credit Cards or Debit Cards
Wire Transfer
Barclaycard Visa Cards
Apple Business Lease (AFS Commercial Credit)
Apple Store Gift Card
Bill Me Later© (Consumer and Education Individuals)
Note: Bill Me Later©, business lease, wire transfers, cashier's checks, and money orders are ineligible payment methods for pickup items.
Some payment types are ineligible for orders shipping to multiple addresses. If you are using an ineligible payment type for an order shipping to multiple addresses, you will need to change the payment method, or ship your order to a single address.
Some customers may qualify for other forms of payment. Please call an Apple Store Specialist at 1-800-MY-APPLE for more information. -
I allow a friend to use my credit card to buy applications.
Is there a way that the cc information not to be stored in his iTunes?As I understand it you'd have to go in and remove it from the iTunes account. And if it's his account he'll have to go in and do it.
If I were you? If you have iTunes gift cards handy just get one of those. I set up my iTUnes years ago and all I use are gift cards. Yeah, the remainder of the $15 dollars sits there, but if anyone gets into my iTunes that's all they can get, whatever balance I have.
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