Someone is using my skype credits!!

Hi, I just noticed that someone is using my skype credits to call/sms to Ukraine. I do not have any contacts there at all and my credits had been used up. Can someone pls look into this and help me pls? I dare not top up my credits now. Thanks heaps.

I think you may need to contact customer service regarding your concern. Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
If you haven't yet, it is also advisable to run an anti-virus scan and change your account password as safety measures.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com | 

Similar Messages

  • Can I use my skype credits to purchase a subscript...

    New to skype and never knew that credits and subscription were separate
    Solved!
    Go to Solution.

    Hi hainess,
    Yes, you can definitely use your credits to buy a subscription.
    If you have the required Skype Credit balance on your account and wish to get a calling subscription, you may follow the steps below:
    1. Select the subscription you wish to from the following page, then click Buy Now:
    http://www.skype.com/en/rates/
    2. If this is your first purchase: Select Skype Credit as your payment method (this is the icon with an S in a golden circle), then click Next. 
    3. Follow the instructions on the screen to complete the purchase process, and the cost of the subscription will be taken from your Skype Credit balance.
    Learn more about this from:
    https://support.skype.com/en/faq/FA1781/how-can-i-pay-for-a-subscription
    Did my reply answer your question? Mark it as a solution to help others, Thanks.

  • Did somebody attempted to use my skype contact?

    I just got a number of messages from Skype and my Email. Did someone just used my skype details to make some sort of payment?
    I was offline on that day and I'm not arabic, I have no clue what they meant but I did run a google translator and it it some sort of payment.

    Here are some suggestions on how to know if the email you received is really from Skype or a fake one -
    https://support.skype.com/en/faq/FA330/how-do-i-know-that-an-email-is-really-from-skype
    on the other hand, Skype doesn't send notifications, updates, news, etc via IM. 
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

  • Can I purchase an app as a gift for someone to use on their iPad using my own credits?

    Can I purchase an app as a gift for someone to use on their iPad using my own credits?

    No. iTunes Store credit can't be spent on any sort of gift.
    (95620)

  • Someone is using my email address on Skype. Please...

    I used Skype for many years but haven't tie it with any Microsoft account. Few days ago I received a verification email asking me to confirm a Microsoft account that use my email address. I clicked the link to cancel that account, still I received Skype welcoming email on that day and also today.
    I guessed I myself should register a Microsoft account using that email address to prevent someone from using it again. I did so. I verified it. I tied this new Microsoft account to my Skype account and try checking once again if there's someone using it. I put my email address on Skype's search box and I found her. The one who tried to use my email address.
    Where can I get help? I don't want my friend to search for my email and find her instead. I can prove that the email address certainly belongs to me. Please help!

    Dear Readers,
    Please contact Skype Customer Service to report these unauthorized accounts created using your e-mail address and to request the accounts be de-linked from your e-mail account.  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    If you experience difficulty reaching Skype Customer Service, try again using a different web browser. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
    I would also recommend changing the e-mail account's password.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Using Skype Credits to pay for subscription

    I have been tryingh to renow my subscription since 12/1/2011. First it would not let me renew it at the 3 month discount. So I added Skype credits ($10) and tryed to pay it that way. Did not work that way. Now I got a e-mail saying my subscription is about to expire so I renewed it, did not had the option anymore to pay with Skype credits. Toke the payment out of my Credit Card.
    I never had this payment problem since I been with skype. It must be a Microsof thing??
    I need to know how to get a refund on my Skype Credits

    Hi,
    Your order log shows that there are quite a few orders that were not finished. I assume you didn't finish orders since discount was not offered. Since you have already made the payment it's bit difficult to investigate afterwards. Next time you are not getting a discount or payment method is not offered please file a support request: [invalid URL]
    About the credit refund, customer service can help with this: [invalid URL]
    Andre
    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

  • Unable to buy skype credits

    For almost a year I'm trying to buy skype credits. But there are some problems, because I started using skype when I was in China. Now I have to buy credits reading Chinese symbols, luckily they added a translate button to Englisch so I thought my problem was solved. WRONG because I have a European bank account I still can't purchase skype credits!!!!
    I should open a new account, but that is also not possible because skype knows my email address and tells me, very friendly that I already have an account. So I'm stuck, I worked around this service for a long time, but now a have to use it again.
    So somebody please help me to buy credits and ore change my account to an European one!
    Below you can find my communication so far with skype customer service
    To SKYPE
    Dear Alexarai,
    So I have contacted the Chinese centre and as you can see, I don't think they can help me. At least, I can't read it, you?
    Why is it so hard to make it posible for me to buy skype credits
    Hanneke 
    ---------- Forwarded message ----------
    From: Skype客服中心 <[e-mail removed for privacy and security]>
    Date: Wed, Oct 15, 2014 at 4:05 AM
    Subject: 答复: 答复: SRX1229153714ID - credits and Chinese symbols
    亲爱的用户朋友，您好：
      欢迎来到Skype客服中心，很荣幸为您服务。
    关于您所询问的问题，很抱歉，我们是中国大陆地区的客服中心，只支持中文服务，由于您的账户归属是系统检测完成，我们不能改变您的账户归属，请您点击此处重新在国际官网注册账号。     
    感谢您对Skype的支持与厚爱！希望您能够一如既往的支持我们。
    【温馨提示】Skype最新活动推荐：本期活动“Skype国庆全家乐”！活动期间充值100%返现金好礼！单笔充值20元（含）以上100%获得点卡0.2美元点卡一张！点击此处查看活动详情。
    发件人: Hanneke 
    发送时间: 2014年10月14日 23:18
    收件人: Skype客服中心
    主题: Re: 答复: SRX1229153714ID - credits and Chinese symbols
    Dear skype,
    I was so happy to hear from you in Chinese! Thank you for that! This is my problem with your service, please please please transfer my account to an European one!!
    Thank you so much, and for communication smoothness please answer in English
    Hanneke
    On Tue, Oct 14, 2014 at 12:33 PM, Skype客服中心 <[e-mail removed for privacy and security]> wrote:
    亲爱的用户：
           您好！欢迎来到Skype客服中心，很荣幸为您服务。
           关于您所询问的问题，十分抱歉，我们确实无法修改您的账号归属地。如果您急需充值，您可以请朋友使用人民币代为付款，或者在国际官网重新注册一个账号尝试充值。请您点击此处重新在国际官网注册账号。     
          感谢您对Skype的支持与厚爱！希望您能够一如既往的支持我们。
    【温馨提示】Skype最新活动推荐：本期活动“Skype国庆全家乐”！活动期间充值100%返现金好礼！单笔充值20元（含）以上100%获得点卡0.2美元点卡一张！点击此处查看活动详情。
    发件人: Hanneke 
    发送时间: 2014年10月14日 17:40
    收件人: [e-mail removed for privacy and security]
    主题: Fwd: SRX1229153714ID - credits and Chinese symbols
    Dear Tom.
    in this mail you wil find a lot of frustration but hopefully you can help me to move my chinese acount to a dutch one! This becouse now I can read in Englisch but I can only buy whit RMB and Chinese banks.... not really working from Europ
    ---------- Forwarded message ----------
    From: Skype Customer Support <[e-mail removed for privacy and security]>
    Date: Tue, Jan 14, 2014 at 9:32 AM
    Subject: SRX1229153714ID - credits and Chinese symbols
    To: 
    Hello Hanneke,
    Thank you for your response.      
    We understand that the resolution that we have provided did not resolve your concern and we feel how frustrating it is for you to be directed in a Chinese website when you try to purchase a Skype credit. Upon further research on your account our system recognized that your account was created in China. That is the main reason why you are being directed to a Chinese website. In order for you to make a purchase we strongly suggest that you coordinate with our Skype partner in China which is TOM so that they can assist you with your concern.
    You may click on this link http://www.skype.com (which will redirect to http://skype.gmw.cn ) or this link http://support.skype.com (which will redirect http://skype.gmw.cn/help/support.html )
    Best regards,
    Alexarei M.
    Skype Customer Service
    Visit www.skype.com for the latest news, updates and tips.
    ---------- Forwa
    rded message ----------
    From: Hanneke 
    Date: Mon, Jan 13, 2014 at 2:58 PM
    Subject: Re: SRX1229153714ID - credits and Chinese symbols
    To: Skype Customer Support <[e-mail removed for privacy and security]>
    Dear Alexarei,
    I'm sorry, but this doesn't solve my problem. I know how to buy skype credit (at least the theory) but in practice it doesn't work. I will showed by adding some print-screens.
    2.result
    So please do not answer me again whit a link to your nice theory about how to purchase credits but really help me get ride of this Chinese page.
    hope you can help me
    Hanneke

    Hi, H19, and welcome to the Community,
    While I appreciate the inconvenience, the easiest thing to do would be to create a new Skype account and use or create a different or new e-mail address.  Your first account is affiliated with Skype's partner in the PRC. 
    Kind regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Headset for use w/Skype?

    Best headset (head phones & microphone) for use with Skype? In Mexico (La Manzanilla, Jalisco, sm town) for 5 months. Do not have phone (landline, cell, nada) & will depend on Skype for incoming/outgoing calls. Also, no stores nearby (radioshack @ 60+ miles away). Order from Apple or from Skype? Mac issues w/Skype products? I know the built-in mic works great, but using wireless access in restaurants... really need a headset. Also, can't go to "any Apple Store nearby" and can't get help via email from Apple with Mac product? A real drag without a phone & out of country (USA). Have Extended Care plan w/Apple, but seems useless right now. Brand-new to Skype & to MacBook so appreciate any help on this issue.

    The problem for me is that there are so many on the market and they are all (generally) expensive. If I do buy one, I would much prefer to buy one someone else has used and approved. There is also the problem of transporting it when I go abroad. The last headset I got (Plantonics Digital) is great, with a long cord, good sound, and folds. But even when folded, it's hard to pack in my Crumpler. The Freetalk Wireless Stereo Headset (on Skype) seems impossible to carry.
    Help?! ... and Happy New Year,
    Aitan.

  • Someone is faking my skype number for robocalls.

    In the last week, I am getting dozens of calls every hour because someone is faking my skype number for robocalls. So people *69 me to complain or leave angry voicemails. I tried contacting skype support to see if I could change my number, and after not hearing back, I cancelled my subscription, but they won't disconnect my skype number from my account until my subscription expires (in over a month!).
    This is incredibly frustrating. Is there any way to cancel a skype number immediately or change it?

    It maybe a little late to reply to this but have you ever logged on to iTunes using a friend's computer? if so they maybe using that to send messages if you didn't sign out... But my guess is you no longer have that problem since you changed your password?

  • Where are my skype credits I got with Office 365 S...

    Where are my skype credits I got with Office 365 Small Business Premium?
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    1: Probably in Library/Audio/Apple Loops
    though it depends on your install-this for current installs
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  • Someone else used my email address to register acc...

    Someone else used my email address to register accounts with - how do I report this so the accounts can be disabled?

    report the user/account to [email protected]
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
    SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
    | skypefordummies.blogspot.com | 

  • Someone subscribed using my email address

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    I don't like that someone can make a Skype account and use my e-mail address, I had no e-mail to confirm the subscription, it just went through the process without my consent. How is this possible and what should I do to delete this Skype name that I don't want to have linked to my e-mail address?

    IaninHK wrote:
    I have just found out someone else is using my email address as there primary skype one.  I have managed to log into their skype account but can't delete the email address as its listed as the primary one - I found out about this as I was getting skype emails which weren't releveant to my personal skype account.  Suggestions?  It doesn't look like an account that is used very often but I still don't wany my email associated with them for obvious reasons!
    I think Skype doesn't send verification emails when creating an account, so anyone can register an account using anyone's email address, as well as non-existing ones).  You can contact customer service to report that unknown account, and to request to unlink your email address from that unknown account.
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
    SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
    | skypefordummies.blogspot.com | 

  • How long do skype credits last?

    I had skype credits that i did not use for a little over 1 year and they have now disappeared. how long do they last? Is there anyway to get a refund or get the credits back?

    Hi,
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    If you do not use your Skype Credit for a period of 180 days, (including Skype Credit that has been allocated to you by a Skype Manager administrator) Skype will place your Skype Credit on inactive status.
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    Hth
    On ne regarde pas l'avenir dans un rétroviseur !
    IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
    Skype 7.8.391
    Logitech usb headset or Jabra 250 bt

  • What if someone has hacked your skype password as ...

    is there any way to retrieve your account if someone has changed your skype password and also you dont have the access to your related email id.

    if your account has a billing or purchase history in the last 6 months, you can request for a new password without the need of your registered email address. just click the link below;
    https://login.skype.com/account/password-automation
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
    SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
    | skypefordummies.blogspot.com | 

  • Online Number Free with skype credits

    Do you get an online number with skype credits or do you have to pay additional for this

    Credit or a subscription is required for call forwarding or outbound calling.  Standard inbound calls consume no credit or subscription.  The people calling you still have to pay the standard rate it costs to call the Skype number from their phone (billed by their phone provider) similar to you having to pay for your Internet/Data plan bill to use Skype on your phone.

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