Someone keeps changing the password on my apple id and apple not responding to calls.
2 hours ago i recieved a wave of emails saying my appleID password was changed, and the credit information was changed.
I went and sure enough the password was incorrect.
I recovered the account to find the Account holders name to be:
<edited by host>
This is not me.
Ontop of that the credit card attached to the account was removed and a new one added(i won't reveal any info about this).
I'm seeking information on this since any calls made to apple are hung up by their voice recording system, telus can't assist me, and my credit card company says there is nothing they can do.
Why the **** doesn't apple have a 24/7 online chat support, they're a big enough company for this sort of thing.
Nothing else on my computer seems to be effected and i've scanned it with a few different virus scans now. I havn't downloaded anything recently, and none of my bank or any other information has been touched so far.(nor the online games i play however, they're much less significant).
This to me makes it seem as though the comprimise is on apples end and not mine, but i'm still open to suggestions seeing as i can't get a hold of apple until tomorrow after 9am...
e/ Also i tried a reverse lookup on 411.ca to find this person and they have an otherwise unlisted number. I was unable to call them and see what was going on there either...
It seems clear to me that this is a security matter. You may find that contacting them via the link below will help your cause.
Apple ID: Contacting Apple for help with Apple ID account security
I would certainly edit out all financial details for the moment and re-enter them as directed by Apple security.
Apple will not usually change anything of their own volition so any direct contact suggesting what you describe is almost certainly dubious.
Similar Messages
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So i don't know the password to my ipod and it's disbled. i also don't have a computer. What should i do? Is there a possible way i could unlock my ipod without losig=ng anything?
You maybe able to get the photos off the iPod by:
iOS: Importing personal photos and videos from iOS devices to your computer
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
You will have to then restoe the iPod via iTunes. It may be necessary to place the iPod in Recovery mode to allow the restore. -
someone keeps changing my password, its as if they have my account details, this is very worring
Hello Jody Hope,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Apple ID: Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/HT5570
Two-step verification is an optional security feature for your Apple ID.
Best of luck,
Mario -
how i can back up my i phone ore restore back up if it keeps to say password is wrong. i tried every possible psw ds does not work. now i want to change the password it wants old pswd and i do not know it. what can i do?
Sorry, but if you have forgotten the password for your encrypted backup, you'll have to start all over again:
Make sure that the password you use is one that you'll remember. If you encrypt an iPhone backup in iTunes and forget your password, you won't be able to restore from backup, and your data will be unrecoverable.
If you can't remember the password and want to start again, you must perform a full software restore and choose set up as a new device when iTunes prompts you to select the backup from which to restore.
copied from Create and delete iPhone, iPad, and iPod touch backups in iTunes -
i added 3 new apps to my 4s.my password worked for these 3. and afew minutes later tried to update an app and my password would not work. i changed the password online on my computer and it works,,but my phone still wont.. i turned it off and on deleted the 3 apps and nothing still
Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons.. -
My daughter changed the password to our ipod touch and cannot remember it. What do I do to reset it?
My daughter changed the password to our ipod touch and cannot remember it. What do I do to reset it?
If you cannot remember the passcode, you will need to Restore your device...
Connect to iTunes on the computer you usually Sync with and Restore...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808 -
I changed the password on my iphone 3gs and I'm now locked out. What do I do?
I changed the password on my iphone 3gs and now I'm locked out. Does anyone know how to retrieve the password? Thanks
Connect to iTunes on the computer you usually Sync with and “ Restore “...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808 -
I'm having a lot of problems with the hotmail account, regularly is indicating an error in the server, that I have to introduce the password again that late that this is wrong. I have changed the password making this shorter but it does not work.
bump? Is bumping allowed? Lol.
I just really need some help here. -
After both (1) changing the password for my Iphone 4S and now (2) loading system 6.1.3 for it (and restoring when Itunes said I must)
- Itunes it will no longer restore all the apps I bought with the old psasword.
How to get them please?
===========================
Sorry - no - all well, they seem to be all coming back - back just after I put this question.
Mysterious to me but very satisfactory.
Profile doubtless that of an ignoramus.Ok, so I was able to find one but the one i'm most diappointed is the "free music" app i purchased and it had hundreds of songs that i didn't put on my desk top to save. So just so we're clear, I cannot get that app back again with all my songs if it wasn't in the "purchased" place?
Also,
my husband has a iphone 4 and i've been trying to connect it to our Garmin GPS through bluetooth. Now both devices recognize it but once a call is made or received, nothing goes through the GPS. I've had it working before but it was before a couple of upgrades. It is currently on ios7.2 upgrade. Is that why it won't work?
Thanks -
I changed the password on my gmail account and I can't get the account to sync with my iPhone. What can I do?
Did you add the new password to your mail account in your phone?
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safari though I blocked the pop tabs I keep getting the home page is always unconfigures and does not let me banks I do?
Do a backup.
Quit the application.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.Safari.plist. Move the .plist to your desktop.
Restart the computer, open the application and test. If it works okay, delete the plist from the desktop.
If the application is the same, return the .plist to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this. -
How to erase an album in my iPhone with photos from my Mac that I happened to erase from the Mac already. When typing edit the three bars appear
in grey and do not respond. Txs.Not sure if it will help but if you had registered it with Apple you could try unregistering it. To do this:
Go to: https://supportprofile.apple.com/MySupportProfile.do
Log in if not already logged in.
Click on ">" to the right of the device you want to unregister
Click "unregister" -
HT5622 Please help me to recover my account, Someone has changed the password.
Hello Apple Team.
Im alberti , i have one problem my account apple. Someone has changed my password and please help me to recover my account again
I have access to my email address and I am trying to do is reset the password but no email inbox comes from apple to reset the password to my account.
I can not contacting you on the phone because I do not know to speak good english.
Please help because I need more for my account.
I hope you help me as soon as possible
I can send you the password that I had previously.
Thenk You.
<Email Edited by Host>Go here:
https://getsupport.apple.com/GetproductgroupList.action
ask for assistance. -
I changed the password on my ipodtouch icloud and it still pops up and doesnt accept new password
when i sign in this opo up keeps popping up to put in my icloud password i do and it doesnt take it. i changed the password on my ipod touch it still pops up why would this do this?
Next time you want to change the network password.......change it on the Express first....and then on your main router. Then, as soon as you restart the main router, the Express already has the settings that it needs to join the network and it will join with no problems.
Now, you must reset the Express back to factory default settings and then set it up again. To do that......
Power off the Express for a minute
Hold in the reset button first, and keep holding it in for an additional 10 seconds while you simultaneously plug the Express back in to power
Release the reset button after the 10 second hold, and allow a full minute for the Express to restart to a slow, blinking amber light status
The Express has now been reset and you can reconfigure it to join your "new" network now. -
I recently changed the password for my home network and now my MP495 printer will not connect.
Hi, First time caller, long time listener............
I am running Win 7 on all of the pcs in the house with an Android or two as well. I had to change the pw for my linksys router this past weekend and I noticed today that I can not get on as the "printer is offline". I have done the obvious cycling of pcs , router and printer. I have also tried checking / unchecking the use printer offline. Do I need to redownload the drivers and attach the printer by usb and reinstall it? Its been a while since I installed it and I can't remember if it needed a password to connect or not.
Thank you, I appreciate your time.Hi Trilo,
Since you changed the password to your wireless router, you will need to reinstall the drivers on your computer to reconnect the printer to your network. Prior to reinstalling, you will want to ensure that the wireless LAN setting on the printer is enabled. To do this, press the Maintenance button on the printer (looks like a pair of pliers and a screwdriver) repeatedly until the symbol that looks like "G" appears in the LCD, then press the <COLOR> button to enable wireless LAN.
Once the wireless LAN has been enabled, please click here to go to the DRIVERS AND SOFTWARE page for the PIXMA MP495. Once on the initial download page for your model, please do the following:
1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.
2. Next, please click on the red arrow next to the "RECOMMENDED FOR YOU" section and click the MP drivers file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.
Once the file has been downloaded, please double-click on it to reinstall the printer wirelessly.
Hope this helps!
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