Someone made a purchase from my Apple ID to a device that was not mine – I received an email stating that this happened, yet the only solution that Apple gave me was to change my password. I can see the $20.00 purchase that was not uploaded to any of my d

Someone made a purchase from my Apple ID to a device that was not mine – I received an email stating that this occurred, yet the only solution that Apple gave me was to change my password. When I look at my account, I can see the $20.00 purchase of music volumes that I did not purchase myself and was not uploaded to any of my devices; however, I cannot find a solution to getting my money back or to file a complaint against the unknown person that did this. Additionally, how do we prevent something like this from happening again, especially when I have an iPhone? What can I do in this situation?

Thank you for the suggestion. I did change the password; however, I generally will purchase gift cards to link to the account so that if something like this ever happened it would not be taken out of a credit card or bank account.

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Iphone 4 was dropped in cold coffee. I let it dry in rice for a week. It turns on but the screen is black, and if you hold it at an angle you can see the apple logo. How do I fix this

I let my phone dry out in rice for over a week. I see it turn on but the screen is black. If you hold it to a light you can see the Apple logo. How can I fix this?

It depends which country you are from below is US
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne

Hundreds of my iPhoto pictures will not be copied and will not show when I double-click on them. When I do in iPhoto an exclamation surrounded by a triangle appears. Though I can see the picture in the small tiles below it will not expand.

Hundreds of my iPhoto pictures will not be copied and will not show when I double-click on them. When I do in iPhoto an exclamation surrounded by a triangle appears. Though I can see the picture in the small tiles below it will not expand. I also cannot attach any of these pics into an e-mail or into any other file. I have already went through all 3 Repair options and when that did not solve it went through a complete Rebuild. Any Help?! Any Suggestions on how to fix this?! I have spent almost 2 days now going through all of the published help.
I have backups going back 6 months - I have not had the real need to check every album before - but - all of my backups also have this same problem.

The triangle with the ! indicates that the connection between the thumbnail and the orginal is missing - this can be caused by many things including database corruption and user action emoving the originals photos on urpose or by accident
If the database is corrupted then rebuilding is the solution - backup and depress the option and command keys, launch iPhoto and rebuild your database -- if the iPhoto rebuild does not cure the problem then download iPhoto Library manager and use its rebuild command which creates a totally new library leaving the existing one untouched
If you have deleted the photos then you need to start over with a new library and import the photos you have not deleted into it
You can select one of the problem photos and use the reveal original in finder commander (file menu) to see if the original is there - if it is a finder window will open showing it
LN

I have Windows 7 and for some reason I cannot install Adobe Type Manager onto my Computer. I need ATM to install the DIN font but am having no luck what so ever. I can see the DIN font in my Dropbox but it is showing up like this:- ._DIN-bold, no file fi

I have Windows 7 and for some reason I cannot install Adobe Type Manager onto my Computer. I need ATM to install the DIN font but am having no luck what so ever. I can see the DIN font in my Dropbox but it is showing up like this:- ._DIN-bold, no file file extension. what am I doing wrong? is it Mac?

(1)    Adobe Type Manager (ATM) is not compatible with any version of Windows beyond Windows XP (32-bit, only). Attempting to install ATM on any newer version of Windows may actually disable Window's capability of rendering Type 1 and OpenType CFF fonts, requiring a reinstallation of Windows.
(2)    There is no need to use ATM to install any fonts under Windows.
(3)    The file name ._DIN-bold is indicative of a MacOS font. These fonts cannot be installed on Windows systems.
          - Dov

Hi, I need to activate my Adobe CS3 on a new computer because my old one died and I'm having difficulty. Tried the normal registration way and then logged in with my Adobe ID and can see the software and activation code already registered. How to get it o

Hi, I need to activate my Adobe CS3 on a new computer because my old one died and I'm having difficulty. Tried the normal registration way and then logged in with my Adobe ID and can see the software and activation code already registered. How to get it on my computer registered?

If your two activation are in use you need to call Adobe. Install CS3 to to point of activation and call Adobe at that point. They have help me in cases like your My Disk crashed and I replaced it. Could not deactivate the crash activation. I done that twice over the years I've been using PS for around 20 years
To see your key you need to click on the product in your Adobe products and services page.

Downloaded (free) CalenMob app to sync to google calendar, and it only shows my calendar entries but not the entries of my coworkers I share the calendar with. How do I sync to google calendar so I can see the entries of people I share my calendar with?

I downloaded the free CalenMob app to sync phone with shared google calednar at work, but I can only see the calendar entries of some of my coworkers but not all - even though all of our calendars are shared. Is CalenMob the best app to use for syncing to google calendar? Do I need to enter the coworkers' gmail account info onto my phone in order for their calendar entries to show up on my phone calendar?

Only when i go to a different browser (like IE) after i clear it , then all that shows up is the pages i visited in IE , that is what bugs me , why is IE browsing history sowing up in Firefox ??
Basically , i can clear the history in Firefox , and then for a example , go to Craigslist , using IE7 (launching it from a complete different Icon , in other words at that time i never open Firefox) , then after closing out , or even leaving open as it does not seem to matter , i go into Firefox , and hit History , and there is every place i visited in IE7 , on my History in Firefox

The background colour bar below Mozilla Firefox Start Page is black and I can see the print. Only Web is showing in white and images, news, etc. is not visible. What to do

There is an items bar which allows one to go directly to the news. The bar items are: Web, Images, Videos, Maps, News, Shopping, more.. The background color was either white or gray with blue print. Now the background color is black and I can barely see the items to click on. I downloaded Firefox twice and the problem is the same.

That is a Google experiment:
* http://googlesystem.blogspot.com/2011/06/googles-experimental-black-navigation.html
* http://googleblog.blogspot.com/2011/06/evolving-google-design-and-experience.html
* http://googleblog.blogspot.com/2010/05/spring-metamorphosis-googles-new-look.html
* http://forums.mozillazine.org/viewtopic.php?f=7&t=2239295
* http://userscripts.org/scripts/review/105744 Source for "Google Bar Classic"

I want to buy a song that is only available on the french version of iTunes. How do i change iTunes so I can buy the song?

I really want to buy Elle Me Dit by Mika, but iTunes only comes up with crappy covers of the song. According to WIkipedia, "The single was released on the French iTunes Store on 11 July 2011". If this is true, how do I change my iTunes to the french version so I can buy the song?

You will need the following:
A credit card billed in France (in Euro's)
An address in France to receive the billing for the card.
A computer in France to download the song.
This may be one of those occasions when buying the CD is easier.

I recently updated me iPod touch to the IOS 6 software update. My ipod will turn on so I can see the Apple logo, but after a few seconds it turns blank. What do I do?

My iPod touch's screen is not working. I shut it off and turned it back on a hundred times. No matter what I do, it will not work. What do I do?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Hi, my mac has stopped playing some avi files (that used to work). I can see the video. Does anyone know why and what i can do? My version of quicktime is 7.6.9.

Hi i have avi files saved in iphoto that i used to be able to play through quicktime. However in the last few weeks i cannot play many of these files. I can see the videos and click on them but nothing happens (i have version 7.6.9 of quicktime). Does anyone know why this has happened and what i can do about this?
Thanks.

What do you mean by what audio/video formats are involved? These are all files from several digital cameras.
As previously stated, AVI is a file container. It is somewhat old and its originator, Microsoft, dropped official support of it over a decade ago. However, it remains popular with PC users since almost any valid audio and/or video compression format can be stuffed to the file which synchronizes the content by interleaving the individual audio and video frames. The compression format is the specific manner in which the audio and video data are encoded as it is placed in the AVI container. You can find the compression format by inspecting the file in the Finder "Info" window, or in the "Inspector" window of the QT player (or other media player) if the file can be opened.
For instance, one popular compression combination would be to place DivX encoded video and MP3 audio in an AVI file container. However, neither DivX nor MP3 is natively supported by the QT player. (Although iTunes will natively support the MP3 audio.) Therefore, people who wish to play such files in the QT 7 Player would normally install either the DivX component or Perian but not both. Either installation will independently play such files in the QT Player, but if both are installed, the file will usually stop working since these two codecs can create a playback conflict.
However, the AVI container could just as easily contain DV along with DV audio. In this case, the file should play correctly in QT since this compression format is natively supported by the basic component configuration that comes in every current OS installation. Therefore, if such files suddenly stopped playing, this could be an indication that a component has been moved or deleted or that your system or QT embedded structure has become corrupted.

Mail suddenly not being received from server. The ISP tells me there's nothing wrong at his end. I can see emails on the server if I look up WebMail; they don't come into Mail. I haven't changed anything lately.

Mail suddenly not being received from server. The ISP tells me there's nothing wrong at his end. I can see emails on the server if I look up WebMail; they don't come into Mail. I haven't changed anything lately. The incoming server details haven't changed; the Connection Doctor shows the accounts are connected; I've turned everything off including the modern. Have exhausted my limited knowledge. Anyone with something similar?

I have decided to dedicate this thread to the wonderful errors of Lion OSX. Each time I find a huge problem with Lion I will make note of it here.
Today I discovered a new treasure of doggie poop in Lion. No Save As......
I repeat. No Save As. In text editor I couldn't save the file with a new extension. I finally accomplished this oh so majorly difficult task (because we all know how difficult it should be to save a file with a new extension) by pressing duplicate and then saving a copy of the file with a new extension. Yet then I had to delete the first copy and send it to trash. And of course then I have to secure empty trash because if I have to do this the rest of my mac's life I will be taking up a quarter of percentage of space with duplicate files. So this is the real reason they got rid of Save As: so that it would garble up some extra GB on the ole hard disk.
So about 20 minutes of my time were wasted while doing my homework and studying for an exam because I had to look up "how to save a file with a new extension in mac Lion" and then wasted time sitting here and ranting on this forum until someone over at Apple wakes up from their OSX-coma.
are you freaking kidding me Apple? I mean REALLY?!!!! who the heck designed this?!!! I want to know. I want his or her name and I want to sit down with them and have a long chat. and then I'd probably splash cold water on their face to wake them up.
I am starting to believe that Apple is Satan.

TS1702 Hi, I bought The Truth About Love album on itunes as a complete my album from my Iphone4S. I can see the name of the album as a purchase on my Mac Notebook 2004, however I am not unable to add the music to my itouch and is doesn't show up in music

Hi,
I bought the Truth About Love/Pink's album on itunes as a complete my album purchase as I had bought a song from the album previously. I bought it via my Iphone 4S. When I turn on itunes on my Mac Notebook 2004 (IOS X 10.4.11) I can see the album as a purchase but it is not listed in my library music nor can I add it to my Itouch 2nd generation. Do you know why? I can access the songs on my iphone but nowhere else.

They will only be on your computer's iTunes if you put them there. If you are in a country where you can re-download music then they should show under the Purchased Link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes. If they don't show there then you can connect your phone to your computer's iTunes and do File > Devices > Transfer Purchases to copy them over.

My iPod touch keeps telling me that my Apple ID has been disabled - I have changed my password twice. Is there a phone number that I can call to actually talk with someone about it?

My iPod touch (3rd gen - 64 gig)
keeps advising me that my Apple ID has been disabled - it doesn't say for security reasons
I have reset the device, changed my password twice, and left it overnight but it still will not allow me to update OR install any new apps (that have been paid for).
Does anyone have a phone number that I can call that will reach a person who can get it sorted out???

Unfortunately, I don't have a number, but if you go the apple.com/support/itunes, it'll give you the pathway to connect with iTunes support. You can also just go straight to Express Lane. Hope this helps!

I purchased a digital itunes giftcard through paypal but can't seem to find a 'code' to use to redeem the card. Could someone help me find where that code would be found? I can see the paypal transaction details.

I purchased a digital itunes giftcard through paypal but can't seem to find a 'code' to use to redeem the card. Could someone help me find where that code would be found? I can see the paypal transaction details. jgm22

-> iTunes Cards & Codes

I can't import HD video from Samsung OIS Duo into FCP. However, I can see the video with QT. In FCP, I just see a red bad with a yellow triangle (warning). Can someone help me. The video are Full HD 1080/60i?

I can't import my HD videos (MP4) from my Samsung OIS Duo into FCP.
However, I can see the video with QuickTime.
In FCP, I just see a red box with a yellow triangle at the center(warning). Can someone help me. The video are Full HD 1080/60i.
I also try converting from MP4 to DV. Cannot import the .DV either.
Can someone help me?

Could it be the case that you have "proxy media" selected in the preferences (under Final Cut Pro -> Preferences, click on "Playback" and see which is selected, proxy or optimized), BUT you are not creating proxy media when importing?
If that is the case, either
- switch to "original/optimized media",
or
- create the proxy media (control-click the clip(s) in the event browser, choose "Transcode media" e check the box for "create proxy media").

Someone made a purchase from my Apple ID to a device that was not mine – I received an email stating that this happened, yet the only solution that Apple gave me was to change my password. I can see the $20.00 purchase that was not uploaded to any of my d

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