SOMEONE PLEASE HELP - ITUNES STORE CLOSES ITUNES COMPLETELY
HELP ME PLEASE. I am trying to be calm but after a month and a half am feed up. When I click on the scroll bar for the itunes store, it says accessing store and then the itunes program closes completely, no warning or error messages, just disappears. GONE. I then have to double click on itunes to open the whole program again. Cannot access the store at all. If no one can help me fix this, is there another online music store that people can use?
PLEASE !!!!!!!!!!!!!!!!
ps- diagnostics says its connected to the itunes store.
None of that stuff has changed at all, the only thing was that i downloaded the new itunes......
Many antivirus/antispyware and privacy filter software will treat an upgrade as a completely new program, so it's possible that something you have on your system is shutting down iTunes.
When i get home tonight i will try another unistall and install.
Make sure you follow Bugie's tips for doing a thorough uninstall. I don't remember if Bugie includes this, but you'll want to make sure you do the following to be sure the old QuickTime installation is completely removed:
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
Do you know how i can get ahold of apple to help me with this?
Apple doesn't provide free phone support for iTunes for Windows. You can get paid support by calling their tech support number, but I doubt you'll get better advice than you will from people in these forums.
Good luck.
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First of all, I live in Ho Chi Minh City, Vietnam. Sometimes, I use a VPN to search on the web here. I purchased Toy Story 3 on my MacBook Pro 2011 OS/X - Lion through iTunes. I initially had trouble downloading it which may be due to being on and off the VPN but after a while it finally downloaded and shows up in my iTunes library on my MacBook.
Under my Apple ID account (which is the only Apple ID account I have), I look under purchase history and it shows that I paid for Toy Story which is where I got my Order # from. But if you go to the iTunes Store then to the Quick Links then click on Purchased, under all my Movies, it does NOT show Toy Story 3 as one of my movies.
Now when I go to my iPad (3rd gen.), Toy Story 3 does not show up under purchased movies (all or not on my iPad). It does not show up on my Apple TV as well. If I want to have Toy Story 3 on my iPad or Apple TV, then it says I have to purchase it again.
I have searched for help via Apple support communities but so far none of their solutions have worked for me. I have tried logging off iTunes & App Store on iPad and also shutting down the iPad. I also made sure that under iTunes Preferences>Store that iTunes in the Clouds purchases is checked. Can someone please help me with this? Your consideration is greatly appreciated. Thanks.Thanks King_Penguin for taking time to read and reply.
I just purchased this movie on Thursday, May 15, so just a few days ago. I have never had any trouble whatsoever since I have been in Vietnam. I have downloaded several movies and even music and they have all synced to my respected Apple products except for this purchase.
Sorry, I don't quite understand what you mean by studios and different versions. Could you please explain?
I checked my purchased list in my purchase history under my account and there are no hidden items. -
I am recieving the following message when attempting to sign into my iTunes store - An unknown error has occurred. can someone please help me I have reset my password but still unable to log in. help!!
I am recieving the following message when attempting to sign into my iTunes store - An unknown error has occurred. can someone please help me I have reset my password but still unable to log in. help!!
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when i turn on itunes, it crashes automatically with the error message saying "itunes has encountered a problem and needs to close." I've tried reinstalling itunes but its the same. CAN SOMEONE PLEASE HELP!!!
Try:
iOS: If you can't back up or restore from a backup in iTunes -
I have never been able to open my itunes store. I was on the phone with support for 1.5 hours today, no luck. I would like to purchase a book only available on itunes. Can someone please help!
I have tried
- setting time and date
- uninstalling
- upgrading itunes
- changing credit card
Any other suggestions?Update your safari. Install this: http://support.apple.com/kb/dl1569
The itunes store relies on certain components of safari, regardless of if you use it or not. -
I accedentally switched my iTunes to the UK store and I don't know how to switch it back. Can someone please help?
Click here and follow the instructions to change the iTunes Store country.
(105976) -
When I go to my iTunes Store and download something, for some reason it's not letting me download app it's saying there's a billing issue, when I correct it, it's says contact iTunes/ support can someone please help me, I really want too listen to paying
You need to do as provided - contact iTunes Store support.
http://www.apple.com/emea/support/itunes/contact.html -
I got an email that said I have unused iTunes Store credit associated with your Apple ID. I can't find how to accesss those credits. Can someone please help me?
Dakota-- I received a notice from them once about the same thing.They just want you to spend some more.All I have ever done is buy and redeem itunes cards.When I do that,I have a credit balance.To "access" your credits,you simply need to buy something.
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can someone please help me as its not letting me turn it on. i have tried to start it up pressing both buttons connecting to itunes and its not working still., it wont even charge or show apple icon anymore,
You may not get a response as you are shouting at everyone.
All caps indicates shouting, is considered rude, and is difficult to read.
Many will not read such posts.
Try turning off you caps lock and asking again. -
I tried updating my iPod 5th gen to iOS 8 but it only shows me a picture of the iTunes logo and a charger at the bottom, I'm not sure what this means or what I need to do. Can someone please help me?
After restoring to factory settings/new iPod you will then have to restore from backup
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Please help as it is starting to look like I have wasted money
I bought an iPod touch 2nd generation and it won't let me download anything as it no been updated I know I cannot get the recent update but how do I get an old one ? , also it is not showing up in iTunes or my computer so I cannot put songs on can someone please help ??The 2G can only go as high as iOS 4.2.1. To find apps for the 2G
iOSSearch - search the iTunes store for compatible apps.
Vintapps 3.1.3 - paid app.
Apple Club - filter apps by iOS version.
To update to 4.2.1
The Settings>General>Software Update comes with iOS 5 and later.
Connect the iPod to your computer and update via iTunes as far as your iPod model allows
A 2G to 4.2.1. Requires iTunes version 10.X. If a Mac it requires OSX 10.5.8 or later. -
My whole family shares the same MacBook and itunes library.
For awhile my ipad has been syncing other peoples music to my ipad, and when I check on itunes these albums aren't even selected.
Someone please help me!!!! How do I stop the unselected music from being synced to my ipad? (and for specific music, my ipad won't let me delete some music right from my music app)My wife, daughter and I all shared one iTunes library on one Mac and synced 6 different devices and never had problems selecting exactly what we want to sync to each device.
Even though you do not have these particular songs or bums selected to sync, do you have "Sync only checked songs and Videos" in the Summary Tab of iTune? If you don't have that option selected, makes sure that you so check it before you sync again.
You should be able to swipe across songs in the songs tab of the music app - Swiping from Right to Left - and that will bring up the Red Delete Button. You cannot delete entire albums but holding down on the icon to bring up the X on the album icon. That doesn't work in iOS. 7.
If you are seeing songs in the Music app with the cloud icon on the right hand side, those songs are not on your iPad but are in iCloud and can be downloaded if you want to do so. If you do not want to see those songs, go to Settings>iTunes & App Stores>Show All>Music>Off. -
I recently downloaded iMovie on my iPhone 5 and it is telling me to connect to wifi or use itunes to download iMovie well I have done both and it is still not working can someone please help me?
Hi troy157,
I'm sorry you are having issues with the iMovie app you purchased for your iPhone5.
The first thing I would suggest is to log out of your iTunes Account on your iPhone, turn the iPhone off and then on again, and see if app finishes downloading/updating.
Settings > iTunes & App Stores > Tap on your Apple ID account > Tap Sign Out
If the issues persists, the article below will give you a few more troubleshooting steps:
iOS: Troubleshooting applications purchased from the App Store
Try the following steps to resolve your issue, testing the app after each step.
1. Update your device software
Update your device to the latest version of iOS.
2. Check for app updates
Ensure that your apps are up to date:
Open the App Store and tap Updates. If updates are available, tap Update All.
When prompted, enter your iTunes Store account information. App Store will then download and install the application updates.
Note: Some applications may require a Wi-Fi connection to update.3. Install another app from the App Store
4. Restart the application
If the issue affects only a single app, try closing just that app:
Press the Home button to return to the Home screen.
Double-tap the Home button to display recent apps.
Tap and hold the affected app until the red minus appears.
Tap the red minus to quit the app.
Press the Home button, then restart the app.
5. Restart your device
Hold the Sleep/Wake button until "slide to power off" appears. Slide to power off your device. When it is off, press the Sleep/Wake button to turn it back on.6. Reinstall the affected application
Remove the application from your device and reinstall it.
Touch and hold any application icon on the Home Screen until the icons start to wiggle.
Tap the "x" in the corner of the application you want to delete.
Tap Delete to remove the application and all of its data from your device.
Press the Home button.
Go to the App Store.
Search for the application and then download it again.
Note: If it is a paid app, ensure you are using the iTunes account you purchased the app with originally. If it is not, you will be charged for the app again. For more information regarding downloading previously purchased items, see this article.
I hope this information helps ....
Have a great day!
- Judy -
I am having problems transferring my downloaded purchased from my iPhone even after following instructions! Can someone please help!!!??
Hey CrystalKean,
Thanks for the question. If you have purchased content on your iPhone that has not yet been transferred to your computer, see the following article:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/HT1848
Alternatively, you can download previous purchases from the iTunes Store with the steps outlined in this article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks,
Matt M. -
Hi there, could someone please help me, i didnt have my icloud on before my iphone 4s broke. I have always used iTunes and everything was backed up on there and now im finding it hard to restore my phone with contacts, photos etc.
Dear Tylerkeefe,
Good morning. Getting notifications that you are close to exceeding your allowance can certainly be alarming. It would be my pleasure to help put your mind at ease.
I understand you are not streaming movies, music, etc. Which these features will use a lot of data. Are you using the Mobile Hotspot on your phone. This may also cause you to exceed your data allowance quickly if you do not power if off after you are done using the feature. To turn off mobile hostpot tap settings>general>personal hotspot>off. Do you have any third party applications that you have installed that may be running a lot of data?
To ensure applications are not consistently running in the background do the following press the menu button at the bottom of your phone twice. All the open apps will then appear. Select and hold the bottom of the screen. A minus sign will then appear in the top left of each app. Select each minus sign to close out the application.
I hope the information given will help clarify what is using a lot of data on your phone. Should you have further questions or concerns, please feel free to reach out to us.
Thank You,
MichelleS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT
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