Someone PLEASE help! Java SE 6 runtime -- I downloaded Java and Illustrator still will not launch!!!!

I purchased this CS6 product and have been unable to use it. What's the problem with the error? I know I'm not the only one who has experienced this. I just got off the phone with Apple and they helped me install Java but Illustrator still will not launch. I'm a designer and have work to do. Someone, please help! Thank you.

Hi,
If you are on MAC 10.7 or 10.8. Try the following steps:
Step 1.  Download Apple Java 2013-002 for OS X 10.7 and 10.8 from location:     http://www.macupdate.com/app/mac/39490/apple-java
Step 2.  Install this JAVA version using the DMG file.
                                >>> Once the installation gets completed a “Software Update” dialog gets displayed which says that “To open ‘Adobe Illustrator CS6’ you need a JAVA SE 6 runtime…..”
Step 3.  Click on the “Install” button on the “Software Update” dialog
Step 4.  Launch AI
Let me know the end results.
With Best Regards,
Raghuveer

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