Someone please help me! I live in Turkey and bought my iMac desktop in February. The dealer kept the recovery discs and won't send them. My screen freezes seconds after opening and I can't figure out how to repair it myself. Please help!

I was deleting photos when the screen froze and I had to shut down the computer manually. Now after the first minute of being turned on the screen freezes and the mouse arrow goes into that rainbow whirling disc and won't stop no matter how long I let it go. My keyboard is Turkish. My keys are not marked the same as an English one is, further complicating resolving the problem.
The dealer I bought it from doesn't speak English and wants to charge me for repairs. I refuse to pack the computer up and ship it UPS out of town for a repair I can do plus pay for shipping.
When I received my computer I was only given the manual and no system restore discs for situations such as this. I asked where they were and was told there were none.
I suspect this is a tactic to make money on bogus tech repairs off their customers. To purchase new discs, if I can find them, can cost from $30-$40 - the dealer more than likely is re-selling the discs at 100% profit. This is Cizgili Apple Store in Adana, Turkey. I wish to report them. It is a national company too. I don't have a receipt handy, but have an emailed receipt. I can't get my computer's number to get further assistance on the Apple website withput it.
I was a dedicated Windows customer until I started doing desk top publishing. I'm fighting the urge not to regret buying this computer.

1-800-676-2775 apple support tech support 1 800 275 2273
If your computer is on one minute before it freezes, than you have one minute to secure your serial number.
click the apple----->click about this Mac ------> click on version----> until you see the serial number. You may have to do this a couple of times if it freezes before you have all the numbers. A camera might help.
Good Luck

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1-800-676-2775 apple support tech support 1 800 275 2273
If your computer is on one minute before it freezes, than you have one minute to secure your serial number.
click the apple----->click about this Mac ------> click on version----> until you see the serial number. You may have to do this a couple of times if it freezes before you have all the numbers. A camera might help.
Good Luck

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