Someone take my VISA!!! Sun JES strategy and SMB ==   need support.

Hello --
I'm a VERY small company -- seven seats -- looking to license JES Communications Suite. Big thing: need official Sun support because components of JES 2005Q4 REQUIRE (!!!!!) tech support -only patches in order to operate with stability (reference: UWC threads in Messaging forum -- patches are required to product to work in production).
I spoke with Sun inside sales: guess use-license is FREE as part of promotion, but support is an entirely different matter (100 seat min).
Sun JES message: you can't get any Sun support on software unless you spend $5,000 (ie. 100 seat min -- JES Comm Suite with Standard suppot -- $50/head).
Surely, someone @ Sun marketing & product mgmt has head up darkness by essentially pushing SMB customer to "dark side" of Microsoft. A ten user company is not going to spend $5,000 year on email system.... period (not including hardware and datacenter).
Summary from Sun:
"We'll give you the software for FREE -- but in order to run the software in production, you'll need to buy support for min of $5,000/year to get required patches."
This strategy stinks. -GA
============ Info from inside sales.
So, let me throw out some numbers:
JES the entire package with support per year (minimum 100 employees)
Standard support: $140 per employee
Premium support: $150 per employee
Java Communication Suite only with support per year (minimum 100 employees)
Standard support: $50 per employee
Premium support: $60 per employee
There is no way to purchase support for under 100 employees, per the terms of the promotion for JES:
**Customers who wish to purchase support can purchase a commercial license for the Java Enterprise System, which includes technical support, updates and maintenance. Minimum number of units (employees) licensed is 100 under the commercial license terms. (pricing per above)

In addition to the subscription options, Sun also provides perpetual licenses for each individual component product. This might better meet your needs since you are using this for a very small deployment. If you expect your org to grow in size you could upgrade to a subscription model at a later date and take advantage of the unlimited RTU. Please contact Sun Sales to explore this option as well.

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