Something in iTunes version 7.6.9.2 is not working on my laptop (Toshiba)

Question

Just this week I began having problems with my iPod nano (3rd generation) and my computer. Here's the deal: A couple of weeks ago I went through some of the files on my computer and removed them because I thought I didn't need them. One of those files that I deleted was Quick Time. I never knew that I needed Quick Time in order to use iTunes. Anyhow, I immediately uninstalled my version of iTunes and reinstalled iTunes (version 7.6.9.2)+ Quick Time. At that point in time, I was having an issue with my iPod displaying that it indeed was connected, but it wasn't showing up in iTunes for me. So I called the oh-so-helpful folks at Apple Support. That first call sent me on a wild goose chase and has cost me at least $100 so far. So when I first spoke with the Apple Support person, he went through all the steps that he knew could be done (ex. uninstalling and reinstalling iTunes once again). No advice that he was giving me was working, and he basically ended our conversation (because it was later than 6 pm Pacific time and they close at 6). He told me that once my Toshiba laptop (with Windows XP Service Pack 2) rebooted, everything would be in order. It sure wasn't! When I rebooted my system, my iPod no longer even said that it was connected! It simply lit up and then faded to black when plugged in to any of my 4 USB ports. Fortunately, I live near an Apple retail store, so I took my iPod there the next morning. The guy at the store tried my iPod on the store's computer that had Windows, and it (my iPod) showed up immediately. He then asked me to bring in my laptop so that they could check and see if there was just something wrong with my computer. I returned 3 hours later at my scheduled appointment time, and all the kid who looked at my computer could say was that there was a problem with my USB ports and that I should get a new laptop! I was extremely frustrated at this point, but instead of falling for the "buy a new computer" trap, I immediately took my laptop to Geek Squad within a nearby Best Buy. The Geek Squad representative actually took about 1/2 an hour to go through everything on my computer and (once he was done running diagnostics) let me behind the counter to see for myself that there was absolutely nothing wrong with a single one of my USB ports! He even went and got a brand new iPod of the same make and model as mine and plugged it in to my computer, and it popped up instantly! So after all this messing around, I decided to call Apple again to tell them that in fact, there was nothing wrong with my iPod, and also nothing wrong with my computer. The Geek Squad rep. said to me that there is something going on in my registration of iTunes 7.6.9.2 that is not closing out that is not allowing ONLY my computer to recognize ONLY my iPod. At the end of that phone call, I agreed to pay $40 to send my iPod off to get repaired/replaced, but immediately after our conversation, I thought to myself...Hang on a minute...My iPod is obviously not the problem here, so I just paid $40 for nothing! Next morning I called Apple again to explain what had happened in my previous phone conversation with them, and the kid on the other line spent all of 2 minutes claiming that there was nothing that could be done since my iPod didn't (and still doesn't) show up under the Device Manager. As a matter of fact -- nothing shows up in my device manager, even though I have both a mouse and a printer hooked up to my computer in 2 of the USB ports (one in back and one on the side) and both of these work (and always have worked) just fine! Any advice as to what I should do with the exception of banging my head against a wall and call Apple Support and pay for more cell phone minutes that are outside of my plan's coverage??!!

Answer 1

I think there's on higher version than 7.6.2.9