Something weird is up with my phone

ok so i wanted to call my mum and my phone keeps saying sorry you've not been given access to this service ... where as i phoned her this morning and it was ok also we both on the same network and it seems that i only have this issue as she can call me and text me but i cant do either and yes i payed my bill as i can call everyone else just fine. I've factory reset my phone to no avail please help me im with the 3 network.

@Patty123: It's sounds like there is a faulty SIM card. 
@vladman: Strange that you get it to work in safe mode but not in normal mode after you have uninstall all apps you have downloaded. There is probably something left in the phone causing this problem. I would suggest that you try to factory reset your phone. Go to settings > backup and reset > factory reset data. 
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