"Something went wrong. We're having trouble getting to your mailbox right now. Please refresh the page or try again later. If the problem continues, please contact your helpdesk."
Hi,
One of my user was unable to receive email from her desktop outlook, browser and her phone. On her outlook, the status of her exchange is disconnected. Then when she tried to access her OWA, this error prompted below "
"Something went wrong. We're having trouble getting to your mailbox right now. Please refresh the page or try again later. If the problem continues, please contact your helpdesk."
Her emails started coming in again after about 45minutes later. It happened twice today.
Anyone have the same symptoms as mind?
Hi,
When user is disconnected to Exchange, please test outlook anywhere connectivity for this user.
Test Outlook Anywhere connectivity
https://technet.microsoft.com/en-us/library/ee633453(v=exchg.150).aspx
Please also check if there are any other events in application log.
Best Regards.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Lynn-Li
TechNet Community Support
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i have ms exchange 2013
given error web browser
something went wrong
Sorry, we can't get that information right now. Please try again later. If the problem continues, contact youHi,
I would like to verify when this issue occurs, accessing ECP or OWA. If it occurs when accessing OWA, check if all users have this issue. What's more, please take your time to post the screenshot of error information for my further research.
Here is a kb about "Something went wrong" error for your reference.
"Something went wrong" error in Outlook Web App may show an incorrect date
http://support.microsoft.com/kb/2961715
Hope this can be helpful to you.
Best regards,
Amy Wang
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