Something went wrong while downloading your template

We have Office 2013 installed on Windows 7 Enterprise 64 Bit. When trying to download templates from Word, we get the message Something went wrong while downloading your template.
We have confirmed it's not the firewall blocking the download. We have also tried repairing the install of Office 2013.
Any assistance would be greatly appreciated.
Keith

Hello,
Which build version of Office 2013 are you using? Please make sure your Office 2013 is fully patched. You can try installing Office 2013 SP1 to check if it helps:
http://support.microsoft.com/kb/2817430
In addition, please try downloading templates from the link below and check if you will get any error message:
http://office.microsoft.com/en-us/templates/
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support

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