Something wrong after updating the system...

Hi, there,
Recently, a handful customers came to me and complained that their Macs were totally dead (can't bootup anymore) after a system update. What I can recall now is that most of them use iMac.
My questions are:
- Is this a known/common issue?
- How to diagnose if it's the system update caused the problem?
- How to recover from the problem?
Thanks.
Other OS
Windows XP

hey there koifans
i am one of those victims, sadly.
i have an older, non intel machine.
its a powermac g4 mirror door drive.
i got the automatic software update notice. i did the download / install, rebooted and noticed everything running real sluggish. so i did a 2nd reboot and that was that. just a flashing folder / question mark icon.
i guess i have this unfounded theory that becuase the update serves intel machines, it aint so good to put on older machines. reason i come to that conclusion is becuase a few prior updates ago, i did the automatic software update, had problems, had to reinstall system software. and later found out that there was a version for non intel machines. when i did that version, all was fine. i think there are going to be lots more posts on this issue over next few days.
i asked apple if this was a known issue, they said no.
thanks
w2ayne

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