Sometimes it behaves strangely

Question

In the last few days, my shuffle started behaving strangely. I bought two albums from iTMS, Madonna and System Of A Down.
They both play well on my powerbook, but on shuffle not so well (and since I paid, "not so well" is not good).
Pausing a song, does not pause, but simply stops; when I press play, it skips to the next song, either in shuffle mode or in play mode.
And, most important of all, one song (Madonna, Get Together), locks the iPod: it plays well, but at the end (I suppose when it updates play count) I hear a click, like a static electric wave, green light is on and the only thing I can do is turn off (another click) and wait for few seconds.
Yesterday I reset my shuffle, re-installed last version software, but nothing happened.
Has anyone had a similar behaviour?

Answer 1

It actually sounds like the problem is with those particular files, not with the shuffle (if other purchased songs work fine on the shuffle. You can contact the iTMS customer service and tell them about the problem. They may offer you a refund or let you download new fixed verions of theose songs.
You can contact them through the form at the bottom of this page:
http://www.apple.com/support/itunes/musicstore/ipod/