Sometimes the sound goes louder then quieter and crackles a little on my computer

So when I had tech support, I talked to them and they had me remove the drivers through device manager and then it reinstalled by itself when I restarted and it helped for a week or so. But it wasn't a long term solution. Also, another issue I have is on some videos (somewhat rate), it won't play sound unless I go into playback devices in the sound menu and then click on "configure" for "speakers/headphones" and change it from 5.1 surround (which I don't have) to quadraphonic, hit next and uncheck the "surround speakers." Not sure why it always goes back to 5.1. I have two speakers and a subwoofer from logitech. I have an HP Envy H9-1400t . 3.5GHz i7, 16gigs ram, beats audio on the mtoherboard. All updates installed on Windows 8.1 including the ones through the HP app.

By the way, the stuttering sounds kinda like a helicopter or something and it is continous and it goes on a regular rate unless I turn the sound way back up then the rate changes and it kinda makes the sound so dull and annoying
this is too bad cuz I paid much money in this machine because the speakers kick ass and now I cant party with it

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Sometimes the sound goes louder then quieter and crackles a little on my computer

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