Somone using my email for their bt account....help...

please help ive spent the last week being pushed from one department to another. It started last weekend when i got an email telling me my account was now set up online and i could enter all my details. Thinking this was spam i deleted it. Since then i have received 2 more telling me my first bill is now available to view online and another today confirming my direct debit will be taken shortly.
The problem is these emails are nothing to do with me or my account and are addressed to someone else, they also give the other persons partial account number. I raised a complaint on tues 6th march and an automated email said it was being looked into and i would hear within 72 hours. since then i havent heard a thing. I have tried calling and get transferred to billing, then technical, back to billing, then to broadband billing and ended up getting cut off! It doesnt help that i am told BT are unable to use someones name to search for their account. This would be a massive help as the account could then be found and my email removed!
I want to know how my email has ended up on somone elses account, this is a massive breech of security and open to abuse of my personal details.
I dont want to post the other persons name, partial account number or my complaint issue number on here as i think there has been enough use of other peoples information in this issue already!!
Someone please help as im going round in circles and getting nowhere

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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