Song did not install properly and now won't play

I pre-ordered an album, and when it came round to installing it, I was in an area with a weak internet connection. At one point during installation, the internet signal temporarily cut out, causing the song to not install properly. I have a few seconds at the beginning of the song that has the audio in it, but after that the song stops and does not play any more. I need to know if there is a way to reinstall the song, or redeem it some other way. I have tried to create an AAC version of the song, but an 'unknown error (-3)' message appears. Is there any way I could reinstall that one song?

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the track from your iTunes library and redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.
If you aren't in a country where you can re-download music (or if it re-downloads with the same problem) then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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