Song download grayed out in iTunes-- plays on iPhone

I recently pre-ordered an album on iTunes.  One track was supposed to be instantly downloaded.  I hit check for available downloads and the song showed up in my iTunes library, but grayed out with a dotted circle to its left.  However, I just looked on my iPhone and the song is on the device and I can play the song.  The songs I purchase automatically sync to my iPhone but I don't understand how to get the song to show up and be able to be played on my computer in iTunes.  Thanks for your help!
EDIT: Somehow the problem fixed itself.  Sorry for posting the question in haste.  Maybe iTunes was just syncing or something.  Anyways, glad it's working.
Message was edited by: mch93

You can transfer purchases from your phone or delete & redownload the song from your computer.
Open iTunes Store > Purchased (in the Quick Links section on the right)

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