Song transferred from old account suddenly no longer plays after years of having no issues

A song I transferred from an old apple account years ago stopped working today and to play it in itunes, I am immediately prompted to log into my old account which is no longer active because I deleted the email address that was linked to the account.  How do I retrieve the song?  It is no longer available for purchase on itunes.

Apple responded:
From: [email protected]
Subject: Discussions: Published eBook no longer plays (streaming or embeded) video on iPad after iOS 8 upgrade. Anyone else?
Date: Tue, 30 Sep 2014 11:43:50 -0700
Hello there,
We have heard about your issue from the discussion thread below:
https://discussions.apple.com/thread/6564372
We would like to know if you would be able to provide the following:
- What is the title of your book?
Thank you,
The iWork Team
18493399
Which was the same as no response — since they never followed up.
I did provide them with the title of the book, which is:
Jesus' Message to the Church of Pergamum by Rick Renner.
https://itunes.apple.com/us/book/jesus-message-to-church-pergamum/id881224349?mt =11
The customer just emailed me again to find out if I knew why their videos won't play in the iBooks Author eBook — since upgrading to iOS8. She states:
"I was wondering if you ever heard anything about this.  My iBook still does not work. Today there was a upgrade this morning for IOS 8.1 which I downloaded and it made no difference for my vimeo on the iBook."

Similar Messages

  • Transferring from old account to new account

    I have a new e-mail address so I now have a new itunes account, so how do I transfer my downloads from my old account to my new account? Please help I don't want to have to purchuse them again. : )

    eeyore8629 wrote:
    I have a new e-mail address so I now have a new itunes account,
    Just delete all your personal info in this new iTunes account, change the AppleID to another emai l address (make a bogus one at gmail or somewhere). Then don't use this AppleID.
    Then update your old AppleID with your current email address.

  • TS1474 When I downloaded the new itunes to my new computer not all the songs transfered from my account. Most of the songs were on for over a year. How do I get these songs back?

    We don"t use itunes very often, but when we do there alwys seems to be a new version to down load. We just get used to the old one. Now with the new computer we wanted to download the new version and transfer our old songs. I'm missing all the old albums I purchased last year and the year befor. How can I get these valuable products back?

    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        

  • Changed account but cant get money transfered from old account

      Windows XP  

    I changed my aol account to an apple account and I cant transfer the $15.00 to my new account. Can anyone help me???

  • I have inherited an ICloud account from one of my employers when transferring from old MacBook Pro to new MacMini and need to separate from this, presumably by setting up a new ICloud account.  How do I do this ?

    I have inherited an ICloud account from one of my employers when transferring from old MacBook Pro (which belonged to them) to new MacMini and need to separate from this, presumably by setting up a new ICloud account.  How do I do this ?  And is there any danger, in doing so, that I might delete any of her ICloud information ?

    Sign out in System Preferences>iCloud. This will remove any synced data such as Calendars, emails and Contacts from your Mac, but will have no effect on the data on the server - so that other devices logged into it will continue to see the data.

  • Authorizations - songs reverting to old accounts

    Hello-  I am having songs that I've purchased with my current account revert back to old accounts that no longer exist.  It says I am not authorized to play the file, so I am losing library slowly and surely.  Any help?
    Thanks,
    KP

    Old accounts?
    You have created new/multiple itunes accounts rather than simply updating the original account?
    When you purcahse a song, the iTunes account info used to purchase is embedded in the song file. This cannot be changed.
    If you have updated/changed your iTunes account name, and you play a song previously purchased and the box pops up with the old account name, just change it to the new name/password.

  • I had an iPhone 4 with all my music on it. Got rid of my desktop when I got an iPad. Now I have iPhone 4S. How do I get my music transferred from old phone to 4s and iPad without a desktop with iTunes on it?

    I had an iPhone 4 with all my music on it. Got rid of my desktop when I got an iPad. Now I have iPhone 4S. How do I get my music transferred from old phone to 4s and iPad without a desktop with iTunes on it?

    Restore the device from the backup created.
    If no backup exists, there is nothing to recover.

  • HT201812 In the past it was possible to delete songs/tones from iTunes but this no longer seems to be the case.  Is it possible to delete songs or tones if they are not duplicated - I just no longer want them in my library?

    In the past it was possible to delete songs/tones from iTunes but this no longer seems to be the case.  Is it possible to delete songs or tones if they are not duplicated - I just no longer want them in my library?

    Howdy SJHocking,
    It sounds like you want to know how to dele songs and ringtones from iTunes. Take a look at the article linked below, it’ll walk you through the process of deleting content from iTunes.
    Delete songs, playlists, or other items - iTunes Help
    If you have iTunes Match enabled, take a look at this article which will walk you through the process of deleting songs from iCloud.
    iTunes Store: How to delete songs from iCloud - Apple Support
    Cheers,
    -Jason

  • Trying to Import music i purchased from old account to new & can't remember old account info

    Trying to Import music i purchased from old account to new & can't remember old account info nor does it exsist.  what to do???   thanks

    This isn't really an iTunes Match questions but I'll give it a shot.
    Unfortunately, you must remember the username and password for that account. If you can't you won't be able to play that protected music. There's really no way around this.

  • As iMac user upgraded to Mountain Lion and lost all Legacy connection with years of Apple/Mac data storage. How can recovery since every default says "no longer supported, After years of Mac software use now it is not accessible ??????

    As iMac user upgraded to Mountain Lion lost all Legacy connection with years of Apple/Mac data storage. How can recovery since every default says "no longer supported, After years of Mac software use now it is not accessible ??????

    Please provide more details. What version OS X were you using?
    Are you saying that Mail faIled to upgrade and you lost your old mail?
    Are you asking about PowerPC applications that require Rosetta to run like AppleWorks and Microsoft Office 2004?

  • I have had over 5 time out err-3259 trying to update my Ipad 2 on my imac from last night and all this morning. Anyone else having this issue? It is definitely not my internet connection etc. Right in the end at 99% this error message comes out. Help

    I have had over 5 time out err-3259 trying to update my Ipad 2 on my imac from last night and all this morning. Anyone else having this issue? It is definitely not my internet connection etc. Right in the end at 99% this error message comes out. Help

    Hi, aliahfromauckland.
    If you are still experiencing issues when attempting to update your iPad, see the article below. 
    iTunes Store reporting error - 3259
    http://support.apple.com/kb/TS2799
    Hope that helps,
    Jason H. 

  • Songs from old account no longer play

    About a year ago I set up a new account on itunes and today all the music I bought from my old account no longer plays on my machine. I attempted to authorize my computer to play music from the old account but when I do I get a message that account no longer exists. What can I do?

    Contact the iTunes Store customer support department through the form at the bottom of their web page and explain the problem to them.
    Good luck.

  • Transfer Songs from Old Account

    I currently have two iTunes accounts. I no longer use the old account but have music purchased with that account. I find it a pain to have to authorize two accounts every time I make changes to my computer or transfer my files around. Is there a way to transfer purchases from an old account to my new one?

    Hi there.
    I just recognized this question, and even though there have been no previous replies, I hope you'll see this one.
    As of now,m there is no way to "merge accounts." I have tried, myself. I did something really stupid a couple years ago when they were giving away 5 free songs for registering for Itunes through paypal. I created 3 extra accounts since my paypal used multiple email addresses, and got 15 free songs, but I didn't realize what a pain in the a$$ it was going to be having gto remember 4 userids and passwords and having to authorize/deauthorize 4 accounts every time I made a computer addition/subtraction. If I had known, I'd have just bought the stupid songs.
    You DO, however, have options:
    1) Check and see which account has more songs. You shouldn't have to, but if one account has only 5-20 songs, it might be worth your while just to repurchase them.
    2) See if the songs in your old library are available for iTunes plus. ITunes plus will cost you 30 or 40 cents more per song, but you will get 256mhz per song and you won't have to authorize iTunes to play them anymore because they will be encoded DRM (Digital Rights Management) free. So you can redistribute them among 6 billion PCs if you want.
    Hope this helps.
    -MathGod

  • TA22652 Some of my music was purchased with an old email address which I no longer have. I have forgotten the password to it and can no longer use music from old account. We moved and no longer have the same email service, but would like to use all music

    Some of my music was purchased with an old email address (old account) which is no longer valid. Since it has been a long time since we used the email address we no longer know the password. Now I can't access the music from my old account due to using a new computer. I've purchased the music and downloaded cds with the old account and need to be able to get my music.
    Thank  you!!

    ➡ https://iforgot.apple.com/

  • Missing songs when transferring from old to new laptop

    Hi
    I have just moved my songs from old to new laptop.  Unfortuantely it has not copied all of them over, when I try to play in itunes it asks me to locate them.  I have checked what has copied over and it has definately left them off, problem is it's left off quite a lot.  Was there something that I should have done on the old laptop before copying them to an external device?
    sue

    To do that, you need to go to "/Applications/System Preferences" then go to the "Accounts" prefpane, then click on the user you want to delete, then click on the minus button in the bottom left corner of the window, but make sure you are logged in as the good user to do this and that the good user is an administrator.

Maybe you are looking for