Songs half downloaded no help given !
Over a week ago I spent nearly a hundred quid (pounds for the non english) on itunes put synced my ipod and found that all the songs got half way through and then skipped to the next track. The strange thing is that all the songs show their full lenght but don't go past halfway??
Anyway I reported a problem through itunes which was a bizzare experience when I had to individually report every song on about 10 albums !!! After this ridiculous process I got one repose about one single album which sent me the tracks to re-download. Guess what the same thing happened again?? Since then I've heard nothing back. I've sent multiple emails submitting all the reference numbers etc and still nothing.
I have downloaded hundreds of albums over the years and I've never had a problem like this or any other problems come to think of it so this "support" process is new to me. Where do I go from here about getting my money back or getting the tracks sorted all the emails said they would be responded to in 48hrs well its now over a week !!!
any ideas?
cheers
If you are in a region where you are allowed to redownload your past purchases (see iTunes in the cloud availability) then delete the current copies and download again, otherwise, or if that doesn't help, use the report a problem links in your account history to report a problem.
tt2
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I think this is a more general problem Apple are having at the moment. I have just written in another thread:
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I downloaded an album from itunes and only half of the songs have downloaded. The rest keep trying to download, but I keep getting a message that says, "Song cannot be downloaded at this time. Do you want to retry or be done." Each time I retry, the same thing happens. They will not download. I have restarted my phone and the same problem remains.
Other people have been having similar problems with songs over a number of days.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting it from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
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Otherwise, I'd report the problem to the iTunes Store.
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(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.) -
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If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
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Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. -
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Im on ipod 6.1.3 non jaillbroken
and i have not bought songs from itunes storeWhat is the wording of the error message?
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So what sync settings do you currently have enabled from under the iPod's Summary and Music tabs? Any error messages when you try to sync?
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Hello. I am receiving "error codes" when trying to dowload songs. It charges me but the songs never download and I have restarted itunes and it does not automatically start downloading as instructed online. Help?
I don't know exactly what they said b/c they are nolonger on my screen. It said something to the effect of "incomplete dowload, there was an eror during the dowload of *Song*".
The songs purchased were showing in my purchased list with an "exclamation point" by them, which I believe indicates the download was incomplete. I restarted iTunes and the songs are no longer on my "Purchased list".
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some of my songs from I tunes are only half downloaded how can I fix this?
Hello there, Dinadi67.
It certainly is disconcerting to not have the ability to play the songs you want from your library. The situation your describing is usually when iTunes is not able to find the file for the grayed out song. I recommend reviewing the following Knowledge Base articles to locate your music files on your computer:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Thanks for reaching out to Apple Support Communities.
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I downloaded an album and on one of the songs it skips to the next song half way through the song... How can I fix this?
Welcome to the Apple Community.
Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. -
Downloaded and album from itunes and only half of the songs will download to my ipod. Error message says file cannot be converted. How do I fix this or get a refund from itunes?
Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
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