Songs I purchased show up in my list of downloaded and in my music library, but then when iclick on them, it says cannot locate. Hope someone can help

My computer is authorized, songs show up as purchase but they cannot be located, i checked the actual itunes folder and the entire album folder is in there but its empty! the songs still show up in my iphone. i transfered purchases. I have no idea what else to do! Someone please help i'm yanking my hair out here.

These songs were purchased in iTunes. It says I have them. I do but when I try to play it says they can't be located. I've checked the music folder and the album folder is there but empty. I've tried transferring the purchase again from my phone. I tried deleting the songs and reload them but now iTunes says the songs where already downloaded but they're not in my purchased folder anymore (they're in my playlist) and they're sill on my phone and iPad but the desktop can't locate them or play them.

Similar Messages

Hi when I download a app it comes up on the homepage and shows waiting, but it will not carry on from that. Hope someone can help thanks.

Hi When I download an app on my iPad 3 it comes up ok on my homepage and shows waiting but it will not load & install. This has only just started a couple of days ago, and I have tried resetting the iPad but the problem persists. Hope some one can help, thanks. Zeters.

Check iTunes and see if you have a pending/stalled download e.g. Podcast, Music, Movies or iTune U. Finish off the download and apps should start downloading.
If there are no pending or stalled downloads, sign-out of account, reboot and sign-in again.

HT1386 Hi I hope someone can help me. My Iphone is stuck on an Itunes screen showing a lead on the screen , it happen when it come up with an error while trying to download the latest update

Hi my Iphone is stuck on a screen where it show Itunes with a pic of the cable . Tried to restore phone but it wouldnt let me .Not sure how to fix ?????

What does it say when you try to restore it? Is it an error code that it gives you or does it simply say the restore failed? The error code could help us figure out what is wrong with it, but in most cases something like this usually leads to needing to service the device (i.e. get a repair).

I purchased iCould recently, but all my songs don't show up. I updated iTunes Match and turned it on, but they're not there.

I purchased iCould recently, but all my songs don't show up. I updated iTunes Match and turned it on, but they're not there.

I still cannot see all the music; some I downloaded and some I purchased. For example, I downloaded two CDs by The Band Perry; one is on iTunes and one isn't. I purchased iTunes Match before I changed computers so I could transfer it all to my new machine without have to load CDs again. I also purchased some songs that are no longer there.
I looked at the article you referenced and have completed all the recommended steps. I have authorized this computer and updated iTunes match. Is there any way to recover the music I downloaded, as well as purchases I made? (I purchased Viva la Vida by Coldplay and it's not on my iTunes. There may be others, but I haven't noticed any others specifically.)
Very frustrated....any help is appreciated

HT4528 A song I purchased shows up in iTunes, but will not show up on my iPhone. When the phone is plugged into the computer, iTunes shows that it is on my iPhone, but it is not. How do I get that song to show up on my iPhone?

A song I purchased shows up in iTunes, but will not show up on my iPhone. When the phone is plugged into the computer, iTunes shows that it is on my iPhone, but it is not. How do I get that song to show up on my iPhone?

I have the same problem and it only affects the one song, everything else syncs

Hello, Thought I had just downloaded Mountain Lion but no evidence that it was installed. It is not showing as an icon anywhere and is not listed in downloads and is not listed purchased apps. Have I just sat here for two hours watching a download that di

Hello, Thought I had just downloaded Mountain Lion butcannot find any evidence that it was installed. It is not showing as an icon anywhere and is not listed in downloads and is not listed under purchased apps. Have I just sat here for two hours watching a download that didn't happen? I do have a folder of incompatible software that's all.
How do I know it has been installed?

Hello and thanks. I downloaded the upgrade again after your reply to be sure and I believe all is operating smoothly now. Your reply gave me some confidence. I suspect I should not have clicked on a 'x' symbol soon after the download which may have accidentally deleted something before the download/installation process had been completed. Oops probably all my fault. Birdie39

I recently got an iphone 5S and my songs not purchased from iTunes are grayed out (phone only) and are skipped past when playing them through my iPhone.

I recently got an iphone 5S and my songs not purchased from iTunes are grayed out (phone only) and are skipped past when playing them through my iPhone. i have tried the following:
1) Removing all music from phone and resynced to iTunes PC library.
2) Erased phone and restored from back up
3) Erased phone and started as a new iPhone
4) Reformated the music files in my library that weren't playing
5) Deleted songs from iPhone and computer and re-imported CDs
6) Tried to redownload my COMPLETE MUSIC LIBRARY from iCloud.
7) I have also turned it off and turned it back on several times
8) I tried syncing through my macbook (only moved partial songs to it to see if it would even work).
9) I have tried to get Siri to play them, did not work.
10) All music does play fine on my iPod Touch 3rd (iOS6 i think) gen and iTunes on Mac and PC
11) I added a CD to my roommates iTunes and it plays on their iPhone 5S but not mine.
After all of these things it is now WORSE!!! My iTunes purchased songs are now experiencing the same issue along with some (not all) of the original music files that were skipping and grayed out. My conclusion is i have no clue at this point! I have done everything i have found online in EVERY discussion, i have spent over 60 hours trying to get this to work and i am asking myself, i bought this product why am having to fix this when it worked just fine on my iPod touch (3rd Gen) and iPod Classic!!!! PLEASE APPLE FIX THIS ISSUE FOR US!!!!

I had this problem too after i upgdatd to OS X Mavericks... only the songs on my iphone 5s that i purchased from itunes would play.
i read something about it being a syncing issue. when you plug your phone into your computer with the usb cable, the person said to switch from automatic syncing of itunes to the "manual" option. mine was already set to manual so i wasn't sure anything would work. BUT, when i plugged my phone into my computer, it started to sync all of my music on my phone again (top of itunes bar where song playing/time is listed said "now syncing 123/534 songs to x's iphone"). once that was completed, i checked the music app on my iphone and everything was back to normal!
so, i would suggest setting your music syncing settings to manual if you haven't tried that yet!
hope this helps!

HT1725 I currently have 57 songs listed under downloads and all have been in the processing stage. I have already been charged but cannot get the song to finish. Any suggestions?

I currently have 57 songs listed under downloads and all have been in the processing stage. I have already been charged but cannot get the song to finish. Any suggestions?

Hi Little Orchard,
Welcome to the Support Communities!
Are you downloading to a computer or an iPhone, iPad or iPod Touch? I would first suggest signing out of the iTunes Store and restarting your computer or device. Then log in and look for your purchases again. If you are still not able to access your content the article below will get you connected with the iTunes Store Support.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy

How can I make an audiobook purchased from another source show up in iTunes as an audiobook and not as music?

How can I make an audiobook purchased from another source show up in iTunes as an audiobook and not as music?
They chapters are mp3 files. Changing the genre to "audiobook" or "audiobooks" does help.
I am sure this question will come up a lot, since the book in question is "Harry Potter and the Deathly Hallows," purchased from Pottermore.com.

The one thing I would add to the instructions above is that the "Media Kind" menu is on the "Option" pane in the "Get Info" Window. This procedure has allowed me not only to make imported audiobooks show up as audiobooks, but imported podcasts show up as podcasts.

Why do my previous purchases show in my iTunes music library but not accessible??, Why do my previous purchases show in my iTunes music library but not accessible??

I received my new Macbook Pro today and have attempted to sync my iphone 4s with it, unfortunately like a bit of a moron I've ended up wiping all my music on my iphone.
I have then gone into Itunes and re-downloaded all my previous purchases (music tracks). They have all appeared in my music library but all but 4 are greyed out, will not play and will not allow me to do anything with them!
Can anyone help me, help the Mac newby sort his life out! I'd be lost without them and more to the point would have lost a fortune in music I'd paid for if I couldn't get them back!!
Cheers,
Chris

Try here:
iOS: Unable to import photos or device not recognized as a camera
roaminggnome, it is normal and expected for the iPod to show in My Computer on a PC. That is part of the computer recognizing it as a camera for getting photos off the iPod.

I have several ipod nanos. i can sync one, but since i connected the ipad 2 I am getting an error on two of them, it says cannot sync, error 13019. the loaded songs show on the computer (on the ipods), but not when the ipod is plugged off the usb

i have several ipod nanos. i can sync one, but since i connected the ipad 2 I am getting an error on two of them, it says cannot sync, error 13019. the loaded songs show on the computer (on the ipods), but not when the ipod is plugged off the usb. Any answers? please

You can sync your iPod with multiple computers, but what can be synced is very limited. See this article for more details.
http://support.apple.com/kb/ht1202
B-rock

HT1725 What if I download music from my friends computer with his account and there's a song that shows up in my music library but I can't play it because it didn't finish downloading. What can I do to finish downloading it ?

What if I download music from my friends computer with his account and there's a song that shows up in my music library but I can't play it because it didn't finish downloading. What can I do to finish downloading it ?

You're right, it would have been covered under warranty. But because of the user damage, chances are there's a 200-something dollar fee . If you explain to them that it had a defect previously, they might replace it for you at no charge. **MIGHT**. But they would have to believe that it had a defect previously.

I made the mistake of resetting my iPod to factory defaults. Now it will only partially sync to my music library. I continually get an error message saying that certain songs are not authorized for my computer. Any ideas?

I made the mistake of resetting my iPod to factory defaults. Now it will only partially sync to my music library. I continually get an error message saying that certain songs are not authorized for my computer, although they are in the iTunes library on the computer and will play. It's these songs that won't transfer to the iPod. I have deauthorized and re-authorized the computer but no joy. Any ideas?

Hello there DesertRat71,
I was thinking that some of the songs in your library may have been purchased under a different apple id. You have already done the first thing I would have done by de authorizing and re authorizing. To verify this, highlight one of the songs that will not sync over and use File>Get Info. Here is the help menu link for it if you need it help://bookmark='https://help.apple.com/itunes/mac/11.0/help/index.html?localePa th=English.lproj#itns2937'
In the Summary section there will be an Apple ID entry. If it shows something different than what you are currently using then I recommend signing into the Apple ID it shows and authorizing the computer for that one as well.
All the best,
Sterling

So i just got a new mac, and i am trying to sync my songs that i bought on itunes, and some of the worked, but a huge selection of them have a little exclamation mark beside it and it says it can't be downloaded, why?

so i just got a new mac, and i am trying to sync my songs that i bought on itunes, and some of the worked, but a huge selection of them have a little exclamation mark beside it and it says it can't be downloaded, why?

Hello Pork Chop 2,
Congratulations on your new Mac! It sounds like your purchased songs are not playing completely after you downloaded them. I recommend to following steps for an issue like this:
Symptoms
Occasionally, if a song purchased from the iTunes Store on a Mac or PC was not downloaded completely, the song may not play back fully. The song may abruptly stop during playback, and iTunes may start playing the next song in your library or playlist.
Resolution
If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:
Delete the purchased song that is exhibiting the problem from your iTunes library.
Click on the Purchased link in the iTunes Store to view your previously purchased music.
Download your previously purchased song from this list.
You can find the full article here:
Songs in iTunes may not play back completely
http://support.apple.com/kb/TS4357
Thank you for using Apple Support Communities.
Best,
Sheila M.

I lost a lot of songs and i can't re-find my sogns; someone can help me?

i lost a lot of songs and i can't re-find my sogns; someone can help me?

Hello Lothar99,
It sounds like you would like to re download your iTunes purcahses. You can download them free of charge from iTunes in the Cloud. This article will help you do that:
iPhone User Guide
http://help.apple.com/iphone/7/#/ipha48b73f47
Go to Settings > iTunes & App Store to set up automatic downloads on your iPhone. To see your purchased music, movies, and TV shows, in iTunes Store, tap More, then tap Purchased.
Thank you for using Apple Support Communities.
Take care,
Sterling

Songs I purchased show up in my list of downloaded and in my music library, but then when iclick on them, it says cannot locate. Hope someone can help

Similar Messages

Maybe you are looking for