Songs selected restarting the iPod. Corrupt iPod Control file?
My friend has a fifth gen iPod that seems to be on the fritz. Apparently the songs she loads on the iPod don't work when she disconnects it. The she tries to select them, the iPod turns off and then restarts. Has any one had this problem before or knows how to fix it? She's tried the built in error check tool and ran the diagnostic. Here is the log from the diagnostic:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Hewlett-Packard Presario R4000 (PX356UA#ABA)
iTunes 7.0.2.16
iPodService 7.0.2.16 is currently running.
iTunesHelper is currently not running.
Current user is an administrator.
Connected Storage Devices:
IDE\DiskTOSHIBAMK8025GAS_______________________KA024A_, Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskApple__iPod___________1.62, Bus Type USB
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller, PCI bus 0, device 19, function 2. Device is working properly.
Standard OpenHCD USB Host Controller, PCI bus 0, device 19, function 0. Device is working properly.
Standard OpenHCD USB Host Controller, PCI bus 0, device 19, function 1. Device is working properly.
IEEE 1394 Host Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller, PCI bus 3, device 0, function 0. Device is working properly.
Connected Device Information
AURORA (E:\), iPod with video running firmware version 1.2
Serial Number: ###########
Bus Speed: 61440
The last connected iPod serial number: ###########.
The iPod Service Logging Information:
[SERVICE: 0xDD8,21:29:49 INFO] Started C:\Program Files\iPod\bin\iPodService.exe (Fri Dec 01 21:29:49 2006)
[SERVICE: 0xDD8,21:29:49 INFO] ##### iPodService starting as a service, version: 7.0.2.16
[SERVICE: 0x48C,21:29:50 INFO] Timed out... Starting device manager!
[SERVICE: 0x90C,21:29:50 INFO] Listener Window created
[SERVICE: 0x90C,21:37:29 INFO] [DevNodesChanged]
[SERVICE: 0x90C,21:37:30 INFO] [DevNodesChanged]
[SERVICE: 0x90C,21:37:32 INFO] [VolumeRemoved] existing mask 0x0, arrive mask 0x20
[SERVICE: 0x90C,21:37:32 INFO] [InterfaceRemoved]
[SERVICE: 0x90C,21:41:00 INFO] [DevNodesChanged]
[SERVICE: 0x90C,21:41:00 INFO] [DevNodesChanged]
[SERVICE: 0x90C,21:41:00 INFO] [DevNodesChanged]
[SERVICE: 0x90C,21:41:04 INFO] [InterfaceArrival] \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001486887a&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x90C,21:41:04 INFO] device \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001486887a&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x90C,21:41:04 INFO] device is an iPod
[SERVICE: 0x90C,21:41:04 INFO] type 0x7 drive 0x1 partition 0x0
[SERVICE: 0x90C,21:41:04 INFO] [-1] set waiting to mount = 1
[SERVICE: 0x90C,21:41:04 INFO] [1] Assigning session 0
[SERVICE: 0x90C,21:41:04 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001486887a&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_objDeviceNameMap
[SERVICE: 0x90C,21:41:04 INFO] [1] added state machine 1 to m_objDeviceIdMap
[SERVICE: 0x90C,21:41:04 INFO] [1] added device number 1 to m_objDeviceNumberMap
[SERVICE: 0x90C,21:41:04 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001486887a&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_vctDeviceInterfaces
[SERVICE: 0x90C,21:41:04 INFO] [1] input #0 from src #0
[SERVICE: 0xB0C,21:41:04 INFO] [1] input #0
[SERVICE: 0x90C,21:41:04 INFO] [DevNodesChanged]
[SERVICE: 0x90C,21:41:04 INFO] [1] input #1 from src #0
[SERVICE: 0x8CC,21:41:04 INFO] [1] input #1
[SERVICE: 0x90C,21:41:04 INFO] [DevNodesChanged]
[SERVICE: 0x90C,21:41:04 INFO] [1] input #2 from src #0
[SERVICE: 0x82C,21:41:04 INFO] [1] input #2
[SERVICE: 0xB0C,21:41:04 INFO] [MACHINE 1 INPUT #0] - (HDW) Interface Arrival
[SERVICE: 0xB0C,21:41:04 INFO] [1] progress state is 2, Waiting to mount = 1
[SERVICE: 0xB0C,21:41:04 INFO] [1] progress is now 2
[SERVICE: 0xB0C,21:41:04 INFO] [1] progress is now 2
[SERVICE: 0xB0C,21:41:04 INFO] [MACHINE 1 TRANSITION] - {Unknown} ==> {Connected}
[SERVICE: 0xB0C,21:41:04 INFO] [MACHINE 1 ACTIONS] - {Connected}
[SERVICE: 0xB0C,21:41:04 INFO] [1] SCSI Inquiry attempt #0
[SERVICE: 0xB0C,21:41:04 INFO] VendorId: Apple
[SERVICE: 0xB0C,21:41:04 INFO] ProductId: iPod
[SERVICE: 0xB0C,21:41:04 INFO] revision: 1.62
[SERVICE: 0xB0C,21:41:04 INFO] vendor bytes:
[SERVICE: 0xB0C,21:41:04 INFO] 02 01 00 00 00 00 00 00 00 0B 00 05 92 00 00 00 00 00 00 00
[SERVICE: 0xB0C,21:41:04 INFO] [1] firmware version: 1.62 (0x13E)
[SERVICE: 0xB0C,21:41:04 INFO] [1] Power State: Powered
[SERVICE: 0xB0C,21:41:04 INFO] [1] Checkpoint attempt #0
[SERVICE: 0xB0C,21:41:05 ERROR] Did not find first letter of stage
[SERVICE: 0xB0C,21:41:05 INFO] got HotPlugState 0
[SERVICE: 0xB0C,21:41:05 INFO] [1] serial number 000A27001486887A
[SERVICE: 0xB0C,21:41:05 INFO] [1] *** CONNECTED - Sending event out, device session 0.
[SERVICE: 0x8CC,21:41:05 INFO] [MACHINE 1 INPUT #1] - (HDW) CheckDevNode
[SERVICE: 0x8CC,21:41:05 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001486887a&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x82C,21:41:05 INFO] [MACHINE 1 INPUT #2] - (HDW) CheckDevNode
[SERVICE: 0x82C,21:41:05 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001486887a&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0xD28,21:41:05 INFO] <0x4> Got Serial #
[SERVICE: 0x90C,21:41:13 INFO] [SIMULATED VOLUME ARRIVAL] generating volume mount for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001486887a&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x90C,21:41:13 INFO] [VolumeArrive] mask = 0x1C
[SERVICE: 0x90C,21:41:13 INFO] looking up device # for \\.\E:
[SERVICE: 0x90C,21:41:13 INFO] type 0x7 drive 0x1 partition 0x1
[SERVICE: 0x90C,21:41:13 INFO] iTunes device #1 found with drive letter E, mask 0x10
[SERVICE: 0x90C,21:41:13 INFO] [1] set waiting to mount = 0
[SERVICE: 0x90C,21:41:13 INFO] [1] input #3 from src #0
[SERVICE: 0xB0C,21:41:13 INFO] [1] input #3
[SERVICE: 0x90C,21:41:13 INFO] looking up device # for \\.\D:
[SERVICE: 0x90C,21:41:13 INFO] type 0x2 drive 0x0 partition 0xffffffff
[SERVICE: 0x90C,21:41:13 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
[SERVICE: 0x90C,21:41:13 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001486887a&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x90C,21:41:13 INFO] type 0x7 drive 0x1 partition 0x0
[SERVICE: 0xB0C,21:41:13 INFO] [MACHINE 1 INPUT #3] - (HDW) Volume Mount
[SERVICE: 0xB0C,21:41:13 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Mounted}
[SERVICE: 0xB0C,21:41:13 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001486887a&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0xB0C,21:41:13 INFO] [MACHINE 1 ACTIONS] - {Mounted}
[SERVICE: 0xB0C,21:41:13 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0xB0C,21:41:13 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0xB0C,21:41:13 ERROR] Did not find first letter of stage
[SERVICE: 0xB0C,21:41:13 INFO] got HotPlugState 0
[SERVICE: 0xB0C,21:41:16 INFO] [1] OS says filesystem is FAT32
[SERVICE: 0xB0C,21:41:16 INFO] [1] ===== iPod with Video =====
[SERVICE: 0xB0C,21:41:16 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0xB0C,21:41:16 INFO] 21:41:16, year 2006, day of yr. 334, GMT offset -24 isDST 0
[SERVICE: 0xB0C,21:41:16 INFO] [1] progress is now 0
[SERVICE: 0x90C,21:41:16 INFO] [VolumeArrive] mask = 0x10
[SERVICE: 0x90C,21:41:16 INFO] looking up device # for \\.\E:
[SERVICE: 0x90C,21:41:16 INFO] type 0x7 drive 0x1 partition 0x1
[SERVICE: 0x90C,21:41:16 INFO] iTunes device #1 found with drive letter E, mask 0x10
[SERVICE: 0x90C,21:41:16 INFO] [1] set waiting to mount = 0
[SERVICE: 0x90C,21:41:16 INFO] [1] input #4 from src #0
[SERVICE: 0x90C,21:41:16 INFO] [DevNodesChanged]
[SERVICE: 0x90C,21:41:16 INFO] [1] input #5 from src #0
[SERVICE: 0xD28,21:41:16 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xD28,21:41:16 INFO] Mounted
[SERVICE: 0xD28,21:41:16 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xD28,21:41:16 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xBFC,21:41:16 INFO] Mounted
[SERVICE: 0xBFC,21:41:16 INFO] [1] already mounted!
[SERVICE: 0xB0C,21:41:18 INFO] [1] *** MOUNTED - Sending event out, device session 0.
[SERVICE: 0xB0C,21:41:18 INFO] [1] Auto-launch iTunes ENABLED
[SERVICE: 0xB0C,21:41:18 INFO] iTunes located at 'C:\Program Files\iTunes\iTunes.exe'
[SERVICE: 0xBFC,21:41:18 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0xD28,21:41:18 INFO] <0x4> GetFormatType() returned unknown format 0
[SERVICE: 0xB0C,21:41:18 INFO] [1] input #4
[SERVICE: 0x834,21:41:18 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x834,21:41:18 INFO] Mounted
[SERVICE: 0x834,21:41:18 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0x834,21:41:18 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xBFC,21:41:18 INFO] <0x4> COM request for device 1 drive letter - E
[SERVICE: 0x8CC,21:41:18 INFO] [1] input #5
[SERVICE: 0xBFC,21:41:18 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xBFC,21:41:18 INFO] Mounted
[SERVICE: 0xBFC,21:41:18 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xBFC,21:41:18 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x834,21:41:18 INFO] Mounted
[SERVICE: 0x834,21:41:18 INFO] [1] already mounted!
[SERVICE: 0x834,21:41:18 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0xB0C,21:41:18 INFO] [MACHINE 1 INPUT #4] - (HDW) Volume Mount
[SERVICE: 0xB0C,21:41:18 INFO] ** CItunesDevice::HandleHardwareInput()
[SERVICE: 0x8CC,21:41:18 INFO] [MACHINE 1 INPUT #5] - (HDW) CheckDevNode
[SERVICE: 0x8CC,21:41:18 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001486887a&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x334,21:41:18 INFO] iTunes already running in current session.
[SERVICE: 0xBFC,21:41:20 INFO] <0x4> GetFormatType() returned unknown format 0
[SERVICE: 0xBFC,21:43:34 INFO] Mounted
[SERVICE: 0xBFC,21:43:34 INFO] Device 0 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xBFC,21:43:34 INFO] Device 0 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x834,21:43:34 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x834,21:43:34 INFO] Mounted
[SERVICE: 0x834,21:43:34 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0x834,21:43:34 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xD28,21:44:28 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xD28,21:44:28 INFO] Mounted
[SERVICE: 0xD28,21:44:28 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xD28,21:44:28 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xBFC,21:44:28 INFO] Mounted
[SERVICE: 0xBFC,21:44:28 INFO] [1] already mounted!
[SERVICE: 0xBFC,21:44:28 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0x834,21:44:31 INFO] Mounted
[SERVICE: 0x834,21:44:31 INFO] Device 0 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0x834,21:44:31 INFO] Device 0 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xD28,21:44:31 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xD28,21:44:31 INFO] Mounted
[SERVICE: 0xD28,21:44:31 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xD28,21:44:31 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
Thanks for the advice, but unfortunately I know that the songs aren't affected by the EQ. I'm pretty sure that it is either one song that is corrupt that is causing this to happen or that the iPod Control file that manages the loading and playing of the music is corrupt somehow.
Yeah, I really don't expect too many people to even understand what that diagnostic garble actually means let a lone read it. I did notice after I posted this that the iTunesHelper was not running at the time. Since my friend lives in a different state I really can't check to see if it's on or not. I'm going to see if I can just restart the iTunesHelper (if I can figure out how) and see if that does the trick.
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