Songs that i purchased didnt go into the downloaded category

Ive bought 10 songs in the past and all the songs went into this "downloaded" file that Ive payed for work and I can listen to them, but more recently I tried downloading 10 more songs and only 3 of them showed up in the downloaded file. I'm missing 7 songs i payed for and Im not sure what to do about it. My history shows i have bought those other 7 songs and it also shows they have been transfered and confirmed or what not, but they didnt show up in the file! Im slightly frustrated with Itunes as of right now!
Message was edited by: HolyJustice

I'm sorry for your bad experience! I know it's hard to erase first impressions. I'm confident you'll get your missing downloads...in my experience having purchased 5,763 items thus far from the iTunes store...the company is very understanding and reasonable. It's just a pain when problems happen on weekends and holidays and it takes a little longer to get a human response.
I had a catastrophic computer melt down a few months ago. I lost my main hard drive and my backup drive. I was beside myself with grief when I realized that my iTunes purchases were history. Fortunately I dealt with a very understanding Apple employee who reset my download options and I was able to get the bulk of my music files back (you can't redownload things that are no longer offered in the iTunes store)! (In the meantime, I did a lot of online research and found a way to recover the files from my crashed backup drive...so I now have all of my music back. Anyway, I was quite impressed with Apple's customer service...it was head and shoulders above my experience trying to recover my Amazon downloads! Just food for thought.

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