Songs that i purchased didnt go into the downloaded category
Ive bought 10 songs in the past and all the songs went into this "downloaded" file that Ive payed for work and I can listen to them, but more recently I tried downloading 10 more songs and only 3 of them showed up in the downloaded file. I'm missing 7 songs i payed for and Im not sure what to do about it. My history shows i have bought those other 7 songs and it also shows they have been transfered and confirmed or what not, but they didnt show up in the file! Im slightly frustrated with Itunes as of right now!
Message was edited by: HolyJustice
I'm sorry for your bad experience! I know it's hard to erase first impressions. I'm confident you'll get your missing downloads...in my experience having purchased 5,763 items thus far from the iTunes store...the company is very understanding and reasonable. It's just a pain when problems happen on weekends and holidays and it takes a little longer to get a human response.
I had a catastrophic computer melt down a few months ago. I lost my main hard drive and my backup drive. I was beside myself with grief when I realized that my iTunes purchases were history. Fortunately I dealt with a very understanding Apple employee who reset my download options and I was able to get the bulk of my music files back (you can't redownload things that are no longer offered in the iTunes store)! (In the meantime, I did a lot of online research and found a way to recover the files from my crashed backup drive...so I now have all of my music back. Anyway, I was quite impressed with Apple's customer service...it was head and shoulders above my experience trying to recover my Amazon downloads! Just food for thought.
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Of course it should, but if it doesn't do you want fix it or leave it broken? iTunes draws on the CDDB database for track details. That database is incomplete, contains errors, and isn't explicitly designed to be "iTunes friendly". If you download an album from the iTunes store then the tracks should normally be grouped together, although there are ways of sorting the Songs view that will always break things up. If you purchase from Amazon, elsewhere, or rip your CDs then you may sometimes need to make a minor update to the tags to tidy things up. Which workaroud is needed depends on context, but the most common one of setting an Album Artist takes a few seconds.
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Hey Etti101,
I'd start off your troubleshooting process by deleting and redownloading the songs:
If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:
Delete the purchased song that is exhibiting the problem from your iTunes library.
Click on the Purchased link in the iTunes Store to view your previously purchased music.
Download your previously purchased song from this list.
via: Songs in iTunes may not play back completely
http://support.apple.com/kb/TS4357
Regards,
Delgadoh -
would someone please help me. i've been working on this all afternoon.
go to the store tap up on the top of itunes and click the store tab and on therir ther should be some thing that says aturize computer click that and it should say you have so many computers regsterd if that dos not work just talk to me hope this worked
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I don't understand what's happening with my Music. All the songs that I purchased, that were previously on my phone, now show up with a Cloud next to them, but I can't play them. If I touch the Cloud, it turns into a red square, acts like it's downloading (which I can see happening in iTunes), but never downloads. The Cloud just stays there.
I've sync'd my phone, I've turned it to "show all music" in Settings, I've drag and dropped the songs/albums onto my phone again. I feel like I've tried everything I've seen recommended, but nothing works.
I've purchased a lot of music from iTunes. It should be there. What's going on?
P.S. Same thing happening with my purchased books. Ugh.Once you successfully add you iTunes library to iTunes Match, you go to Settings>iTunes & App Store on your iOS device and turn on iTunes Match. Your iTunes Match library will then appear on your iOS device.
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My iPod is not playing the songs that I purchased from iTunes.
My iPod is not playing the songs that I purchased from iTunes.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.
In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
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tt2 -
When I switched computers my songs now cut off and don't play out. How can I get my songs back to play fully that I purchased from ITunes over the past years?
Other people have been having similar problems with songs over the last few days, I assume that there has been a problem with Apple's servers.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting those tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link. -
TS1424 i didn't get the whole song that i purchased only got 1 min of the song
i didn't get the whole song that i purchased only got 1 min of the song
Other people have been having similar problems with songs over a number of days.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting it from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link. -
I used to be able to sync songs that I imported from CDs into my library onto my iPad and iPad touch. Now I can only sync the purchased from iTunes songs. What has changed? Do I have to subscribe to iCloud to do this now?
Hi Cricketdaw,
Welcome to Apple Support Communities.
iTunes should sync your entire library, and not just songs purchased from the iTunes Store, as mentioned in this article:
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/HT1535
By default, iTunes automatically syncs your entire iTunes library whenever you connect your device to your computer. On each subsequent sync, iTunes will automatically add any new music or videos to the device and remove any items that are no longer in your iTunes Library.
You may also find this articles helpful for syncing your iTunes Library:
iOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Best,
Jeremy -
i have missing songs that i purchased on my old iphone. they are not in my purchased folder. but in itunes store when i look the song up, it has the purchased logo next to it.... but no way to download it
If the songs are still on your ipod, make sure autosync is disabled in iTunes on your computer, connect and right click on it in the device list, then choose "transfer purchases" to copy all bought media and apps from your ipod to your computer.
If the songs are not on your computer and got deleted from your ipod as well, you can't get them back, unless you have a backup of your iTunes library as part of your computer backup. -
How do you delete songs that you purchased through iTunes but don't show up when you connect the iphone to iTunes? They don't show up in the music section when you click on "On this phone". Side Note: I have my phone setup to manually manage music. Please help.
Hi, Mrs.Frankie57.
Thank you for visiting Apple Support Communities.
If you want to delete a song from your iOS device on iOS 7, tap Songs, swipe the song from right to left, then tap Delete. The song is deleted from iPhone, but not from your iTunes library on your Mac or PC, or from iCloud.
iPhone User Guide
Cheers,
Jason H. -
I share my iTunes accont with my kids. Many of the songs that they purchase, I do not want in my iphone Library, and I don't want them to play when I have my phone on shuffle. How an I remove unwanted songs from my phone library withot affecting their devices?
These are the downsides of a shared library because if you delete the song from your library it will get also automatically deleted from your kids library. If you want to proceed then please follow this guide: https://support.apple.com/kb/HT4915
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I have an Ipod touch and when I connect it to my computer using a usb cord it isn't recognized, how can i get the songs that I purchased off of this iPod without syncing?
For Windows see http://support.apple.com/kb/TS1538
For Mac OS X see http://support.apple.com/kb/TS1591 -
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How can I update my apple id( and remove any old ones) if I can't retrieve the old password?You need a third-party program lke one of those discussed here:
newer copy -
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dnunn wrote:
... how do I transfer these songs from the phone to the Mac?
Transfer Purchases > http://support.apple.com/kb/HT1848
Download Past Purchases > http://support.apple.com/kb/HT2519
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