Songs that won't play

One song in a complete album that won't play, all others play, but this one says that it's not authorized to play on my computer and to enter password for apple id, which when done, says it is authorized to play on this computer and 2 others, but still won't play? What gives?

Hello there, c_costa.
The following Knowledge Base article provides some great steps for troubleshooting issues for repeated prompts for authorization from iTunes:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Alternatively, if you are sure the same Apple ID purchased the content that's not playing, you can delete the song from your Mac and then download it again from your purchases:
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
then
Download past purchases
http://support.apple.com/kb/ht2519
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Similar Messages

How do I delete unauthorized songs that won't play in iTunes?

I recently just downloaded all of my purchases I've made from my iphone, onto my itunes on my macbook.
I've also noticed there are songs that are in dull grey writing (not the solid black) so when I click on them nothing happens, I can't delete or play them at all. So I clicked "get info" and under summary it says it's not available.
It lists the song name, and album, and size, and whatnot.
Except I can't do anything with it. I have duplicates of the song too, one which works (solid black, clickable, etc) and then one that doesn't do anything (grey font, can't click, can't play, can't delete, etc)
How do I get rid of the songs/information that aren't working???

Hi Allan ..
From your iTunes library, right or control click the song then click Delete.
Apple's policy states that, "all sales are final" >> iTUNES STORE - TERMS AND CONDITIONS

What to do with a downloaded song that won't play?

I bought a full album in the iTunes store,but there is 1 song that keeps asking for my username & password,and even when i put in the credidentials the song doesn't play.
I allready de-autorised my mac en autorised it again but no progres

Try this: delete the problem track from the iTunes library, allowing iTunes to move the track file to the Trash. Then download the track again from the iTunes Store via this procedure:
http://support.apple.com/kb/ht2519
That fixes the problem for many people. If problems with the track persists, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

Duplicate songs that won't play?

I downloaded 4 songs today; 3 of them came with duplicates (on the ipod only, there are no duplicates on itunes) and neither copy of those duplicates will play. For a while after I bought the songs none of my music would play, but after I reset it all of the songs will play except the three I bought today that have the duplicates. My itunes is fine - only one copy of each song, and they will pla with no problem. I have reset my iPod, updates iTunes, and the problem is still there. Anybody know what I could do?

Okay so now sometimes the songs will play, it will start really long time after I've tried to get it to play and there is no way to pause it other than to shut off the ipod.
Also, it won't let me delete the duplicate songs on my ipod with the swipe either.

TS1424 Downloaded a song that won't play

I've downloaded 20 songs in one day. 5 of the songs will only play for 20 seconds before there is either silence or it automatically goes on to the next song. What is goin on?!!

Other people have been having similar problems with songs over a number of days.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting those incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link.

I just bought 2 songs that won't play to completion???

I just bought the whole CD lowcountry by Envy on the Coast, and 2 of the songs will play for about a minute then just skip to the next song. They don't play to completion. I tried skipping to later in the songs, but as soon as I click, it does the same thing and skips to the next song. What should I do?

The iTunes store finally responded to my e-mail. They had to reinstate an old id for me manually so that I could authorize the computer to play those songs. The id they reinstated is does not match the one the songs are tagged with under get info for that song, but at least they play again. I could not get them to make them play under my current id, they had to use an old one. I really do not understand why they had to use an old one that does not match the songs id and could not use my new one which doesn't match either. They must have some way of linking different id's together if they want to. Obviously since I am playing songs with an id that my computer is not authorized for.

I received an ipod touch 5th gen for Christmas. The first songs i've downloaded and synced with my touch have created ghost songs. They are only on my computer in itunes once but appear on my ipod twice, one copy that won't play. I can't delete them

The first songs i've downloaded and synced with my new touch have created ghost songs. They are only on my computer in itunes once but appear on my ipod twice, one copy that won't play. I can't delete them. I've tried unticking all the music that was on the ipod via itunes and re-syncing, which in theory should delete all music from my ipod. It does except for the 5 ghost songs.   So at present I have no music on ipod except the 5 ghost songs.   Has anyone got any ideas how I can get rid of these?
I had no problems with my ipod touch 4th, which I had for years.   Any help would be great.

iOS: Device not recognized in iTunes for Mac OS X
Or
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

I bought a song on my iPod and I put it on my iTunes on my computer now it won't play on my iPod, I'm gonna punch someone I like my song that wouldn't play, how do I fix this?

I bought a song on my iPod and I put it on my iTunes on my school computer (MacBook Air) now it won't play on my iPod, I'm gonna punch someone, I like my song that wouldn't play. If you can help me kik me (becca_wuvs_you) or answer in the comments

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

I have songs on my computer that won't play because they need to be authorized. The e-mail that popped up is long forgotten. Help!

I have songs on my computer that won't play because they need to be authorized. The e-mail that popped up is long forgotten. Help!

You can contact iTunes Customer Support on this issue. I had the same problem once & they were able to fix the problem for me. Contact them at [email protected] They will get back to you ASAP.

Why won't this song play even after I authorized the computer? It says that I need to authorize the computer, then I enter my username and password and it says the computer is already authorized. But then the song still won't play. What do I do?

Why won't this song play even after I authorized the computer? It says that I need to authorize the computer, then I enter my username and password and it says the computer is already authorized. But then the song still won't play. What do I do?

Use the Apple ID support -> http://www.apple.com/support/appleid/ - click through the contact information and select the iTunes, etc., hot button. You can have Apple call you or email them.
Clinton

Here's a fix for uploaded files that won't play.

Is this you? You've found a lot of files were uploaded, instead of matched. Some of those files might even be on albums where other tracks matched. Sure you want them ALL to match, but meantime, it would be nice if uploaded files would actually play! Sure, you can see their names, track durations, etc. but if you try to play them directly, nothing happens and if you try to play an album through, when it gets to an uploaded track, it stalls or skips past it. You've checked the file type and it's an AAC so you figure it can't be a file encoding incompatibility problem and besides, whatever the file type, Apple is red-flagging anything incompatible, tells you it's ineligible, right?
Guess Again - not all AAC files are produced with the same encoder and some of them, while they'll get past Apple's eligibile/ineligible screening process, probably shouldn't.
I routinely record vinyl using Audacity and at various times I've used different encoders (not that I knew it until now). As a result of checking which uploaded files play and which do not, I'm pretty confident of the following. While some AAC files created outside of iTunes might work, those encoded using Lavf52.36.0 will not. Neither will files encoded using Lavf52.64.2. There may be others.
So what's the fix? The same one recommended for getting files flagged by Apple as ineligible to pass muster. You need to make an AAC copy in iTunes and swap that for the uploaded files that won't play.
Here are the steps I use to get it done. You may be able to streamline the process though.
(1) Turn off wi-fi to prevent iTunes Match from attempting to match any new files until you're good and ready. If you don't to this, you may end up with files you've just created being flagged as duplicates.
(2) Select all files in an album that has some bad uploaded files. Select Advanced > Create AAC Version. (NOTE: I don't bother trying to separate uploaded from matched, just too much hassle.)
(3) Select one of the files, so you can File > Reveal In Finder. Generally this will get you to the album folder that includes both sets of tracks. The ones you just created will have a "1" in the file name.
(4) Create a folder on the desktop and move all the newly created files to it. Delete the "1" from the file names. Name the folder based on album title.
(5) In iTunes, delete the listings for the newly created files.
(6) Turn on wi-fi and wait for iCloud to reconnect. Watch the cloud icon - it'll tell you.
(7) Delete the album from iTunes (You're now getting rid of the copy that was originally uploaded, so be sure you've really got the new AAC files handy to replace them with). Note you will see an option to delete from iCloud too. Check it. You want these files GONE!
(8) Select Store > Update iTunes Match. If you do a search for the album from an iCloud enabled iOS device (I use Apple TV) after the update is completed, you shouldn't be able to find the album.
(9) Select File > Add To Library and go get the folder of tunes you created.
(10) Run Update iTunes Match again.
(11) Watch the iTunes progress bar. Once the matching process has checked to see if you've added anything to your library, you'll see fresh copies of your songs uploading.
(12) As another means of confirmation, once several of the songs have uploaded, do an iOS device search for the album. You should be able to get the album to appear before the upload is complete. You may have to back out of the search and back in to get it to work, but chances are when you first see the album, the song titles will all be grayed out. Once the update is complete, give it a minute and everything should become available to you.
(13) Pick a track that wouldn't play before and watch to see if the timer starts to move, followed by music! It is now time to do a little happy dance.
I know this is a far cry from figuring out what it takes to get songs that should match to actually do so, but that's a whole different ball of wax.

Thanks this was useful. I have been ripping my audiobooks and I was finding that they would get uploaded to iCloud in the process, which in itself was fine, but then iTunes would not let me change the media type to Audiobook, which is annoying as it effects how iTunes treats the media. Like showing you the skip back 10 seconds button.
The general outline here helped me work around the issue and change the media type before the media was re-uploaded to iCloud.
Sean

When I ask Siri to play a song it goes to the song but won't play the song

when I ask Siri to play a song it goes to the song but won't play the song. The song shows when I open the music app, but the bar does not move and there is no sound. Even if I hit pause then play nothing happens. If I go back to the playlists and select another playlist or song then music plays.

After doing and changing EVERYTHING on that page, I ended up re-installing Quicktime by itself and finally that solved the problem. Thank you for the advice page though, it had a lot of good information on it that related to my problem.
- Jason

Sometimes when I try to choose a song, it won't play, but goes to the "music" icon, and it wiggles.

Sometimes when I try to choose a song, it won't play, but goes to the "music" icon, and it wiggles.

It sounds like you might actually have 4G iPod Touch or 6G Nano as the 4G Nano does not have icons. Use this article to help you verify what model iPod you own.
Identifying iPod models
Have you tried a hard reset to see if that does any good?
How to reset iPod
B-rock

Songs that cannot be played?

I imported an album that I purchased and when I tried to add the album to my ipod it said it couldn't because the "songs could not be played" why is this???why does it only do that for some cds? This one is not burned or ripped or made from a downloading program, it's a real cd. HELP PLEASE

Welcome to Apple Discussions!
In iTunes go to edit-->preferences and click the advanced tab. Click the importing tab under that. Set import using to AAC Encoder and set the Quality to High Quality. Click OK.
Right click one of the songs that won't transfer and go to convert selection to AAC. Remove the original from the library. See if that converted video transfers to your iPod.
Also...
Some Songs Do Not Transfer To iPod
btabz

Purchased music that won't play

I used to have the iPhone 4 now I have the 4s. Some of the music I purchased on the iPhone 4 seems to have transferred but not correctly. The info is on the 4s for the music but when I click a song it won't play it skips to the next available song. So far it's only been 1 album and a couple of songs that I had purchased on the 4. I've tried resyncing the music library several times both by just resyncing and by wiping the music off. Does anyone know how to fix this?

Turns out that he was right in that for some reason I had to reauthorize my computer. However, I felt it completely odd considering they played on my previous phone from my mac and it was my Apple ID. So weird. So I authorized the computer and it worked they play now.

Songs that won't play

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