Sonicwall preventing itunes - Make sure network connection is active error

When are Apple and Quicktime going to fix the flaw discovered by Sonicwall end of November?
The problem lies in the fact that the 'Content-Type' header field sent by the server, is not checked properly by the client (website visitor's QuickTime application).When the length of the 'Content-Type' field exceeds a certain length - a Buffer Overflow condition will occur.
By carefully constructing the string sent to the client, the malicious server could obtain user privileges on the visitor's machine.
On 11/27/2007 SonicWALL has deployed an urgent signature update - protecting its customers from this threat.
As a result I cannot connect to iTunes (understandably)and get the error "iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again".
I have spent 2 days trying to figure this out so would like to know the fix and also should everyone not be made aware of this vuneralability?

Hello cindoo2001,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
iTunes Store displays an "error 0x80090318" alert.
Best of luck,
Mario

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I installed itunes 10.5 in my PC to sync with my ipod touch 4G but it's giving me error that itunes could not connect to itnues store.Make sure network connection is active and try again...I'm connected to internet though, please help!

I installed itunes 10.5 in my PC to sync with my ipod touch $G but it's giving me error message that itunes could not connect to itunes store..."make sure network is active and try again." I'm connected to internet though so I don't understand please help!

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Can not sign into the Store, get "make sure network connection is active and try again

Help, can not sign into the Apple Store; get "make sure your network connection is active and try again"?

Hello Rainman66,
If you are having trouble connecting to the iTunes Store, follow the information specific to Windows XP in the troubleshooting article below:
iTunes: Advanced iTunes Store troubleshooting - Apple Support
https://support.apple.com/en-us/HT203361
I hope this information helps ....
- Judy

HT201210 i keep getting an error saying network connection was reset..make sure network connection is active and try again....

help!!!!!

Hi mate, well I really dont know why but last night it started to work out of the blue, you might want to check yours again as they may have fixed a bug??
I did absoultely nothing different yesterday to make it start working, I had previously disabled all my antivirus, firewall, anti tracker etc etc & it didnt sort it.
The only thing that happened yesterday was my laptop went dead flat & I had to a reboot (dont choose System Resume, which I normally do) I chose the other option in error & had to wait nearly an hour whilst my PC "repaired files etc" & it also downloaded a load of updates (had that message "dont power off, as updates are in progress")
I really dont know if that sorted the issue or Apple fixed the bug yesterday but its working.
Good luck

Why i see this massegae? (iTunes could not connect to the iTunes store. You do not have enough access privileges for this operation. Make sure your connection is active and try again.)

why i see this massegae? (iTunes could not connect to the iTunes store. You do not have enough access privileges for this operation. Make sure your connection is active and try again.)

Hey there Hannuj,
It sounds like you are unable to access the iTunes Store in the iTunes application. Based on the error message I would try the steps in the article here named:
iTunes for Windows: iTunes Store connection troubleshooting
http://support.apple.com/kb/HT1527
Remove pop-up blockers
Some pop-up or ad-blocking programs may interfere with the ability of iTunes to connect to the iTunes Store. Removing them in many cases will resolve the issue.
Flush DNS Setting in Windows
In some cases, the DNS information you computer uses to connect to the Internet needs to be reset. Follow these instructions to flush your Windows DNS information:
Windows XP
On the Start menu, click Run.
In the Open field type cmd and click OK.
In the resulting window, type ipconfig /flushdns and press Return on the keyboard.
You should see a message that the DNS Resolver Cache has been successfully flushed.
Windows Vista and Windows 7
On the Start menu, point to All Programs > Accessories and then right-click Command Prompt and chooseRun as Administrator from the shortcut menu. If Windows needs your permission to continue, clickContinue.
In the resulting window, type ipconfig /flushdns and press Return on the keyboard.
You should see a message that the DNS Resolver Cache has been successfully flushed.
Note: If, in the command prompt, you see this message: "The requested operation requires elevation", close the command prompt and repeat steps 1 and 2 above to be sure that Administrator privileges are used to access to Command Prompt.
See the following articles for additional troubleshooting information on connecting to the iTunes Store:
Can't connect to the iTunes Store.
iTunes for Windows: Network Connectivity Tests
Thank you for using Apple Support Communities.
Regards,
Sterling

Netflix app error - Please make sure network connectivity and date and time are accurate

Am getting this error message when trying to view instant movies via ipad2 or iphone. Anyone have this error? I can't connect to Netflix via either device - I've tried unistalling & re-installing Netflix app on both devices. I am connected to the internet via our home network and date & time are correct on all devices & home computer - any other setting I'm missing? I didn't have any of these problems before I installed the new iOS5 on my devices. Netflix said it's an apple operating setting that needs to be modified.
Any help would be greatly appreciated.
Thanks!
Kristen

HI Jason,
I feel for you. That's a lot of work!
How large is the partition you tried to create using BootCamp for Windows?
And how much free disk space is on the MacBook startup disk?
Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. Make sure you always have a minimum of 10% to 15% free disk space at all times.
Just in case, check the Mac startup disk for errors.
Insert Installer disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu (Panther and earlier) or Utilities menu (Tiger and later) and launch Disk Utility.
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
(Check S.M.A.R.T Status of HDD at the bottom of right panel. It should say: Verified)
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
When you are finished with DU, from the Menu Bar, select Utilities/Startup Manager.
Select your start up disk and click Restart
Carolyn
Message was edited by: Carolyn Samit

TS1424 using Windows 7 - using Micosoft Essentials Security - "itunes could not connect to itunes store - make sure you connection is active" - worked until two weeks ago -- any suggestions or ideas?

Unable to access "itunes store"

I had this problem after the last iTunes update. I closed iTunes out, and reopened it, and had no more problems with it.

Itunes unknown error make sure your network connection is active

I cannot connect to i-tunes and it keeps saying make sure your connection is active but I have a great connection. Please help

Did you find a resolution as I'm having same problem?

Can't connect to iTunes store? "Network connection refused..." FIXED!!!

I think I’ve fixed it! After trying a bunch of stuff this is what worked for me!
From: http://discussions.apple.com/thread.jspa?messageID=2605647?
(I just copied and pasted the text so the formatting looks goofy...)
life4living2
Posts: 12
From: Great Central Valley of California
Registered: Jun 19, 2006
Re: cant connect to itunes music store
Posted: Jun 19, 2006 7:39 PM in response to: evily
See if this helps in your situation:
OK, all you people all over the world who have been having the same problem as me for weeks, months, a lifetime, here it is! If your warning/error reads "iTunes could not connect to the Music Store. The network connection was refused" and then the BS about checking to make sure your connection is active, well I found something on a forum at Digg.com that with one click WORKED LIKE MAGIC and I'm a happy camper now, rockin to stuff I finally got from the store.
Now before I print the fix, my previous situation was: I could connect to the Apple store site for products, etc. and could check my account, but I could not connect to the music store at all. In every other way, my internet connectivity was flawless. I tried to solve the problem, shut down every firewall or antivirus program I had, searched forums, fiddled with the registry (and THAT was a stupid move!), reinstalled itunes like HOW MANY TIMES, and even finally got a written email reply from iTunes support when I waah.., waah..., waah..ed long enough and they gave an answer that was WORSE than useless. Months passed. So if the above in total or in part describes you, her it is. It's safe and if it doesn't work, you can put things back the way they were without any problem.
This is the quote from the forum at Digg.com that did it for me:
"figured out the problem thanks to Peter on the badapple forums, in his great assistance:
"In your windows\system32\drivers\etc directory there is a file called hosts. Open it in notepad. You will see a line
127.0.0.1 phobos.apple.com
place a # in front of that line so that it looks like this:
#127.0.0.1 phobos.apple.com
and save the file. your problem should be resolved!"
That's it guys and gals. Also you might be sure that the phobos.apple.com domain is specifically allowed by your firewall/A-V software. Let me know if it helped!
ASUS P4 mothervboard Windows XP A screamer machine
Did this topic solve your issue?
evily
Posts: 2
From: georgia
Registered: Jun 14, 2006
Re: cant connect to itunes music store
Posted: Jun 24, 2006 6:45 PM in response to: life4living2
I followed the changes you suggested exectly but its still not working. I tried adjusting the Firewall again and even turned it completely off, but still it gives me the same message and wont open.
insignia Windows XP
Did this topic solve your issue?
life4living2
Posts: 12
From: Great Central Valley of California
Registered: Jun 19, 2006
Re: cant connect to itunes music store
Posted: Jun 25, 2006 11:37 PM in response to: evily
Evily,
Here's a variation that was on another thread on this topic. See if it helps any:
Posts: 1
From: Seattle
Registered: Jun 23, 2006
Re: "iTunes could not connect to the Music Store"
Posted: Jun 23, 2006 3:48 PM in response to: life4living2 Reply Email
SUCCESS!!! I tried many variations on this and it finally worked. Yes, as life4living says, you have to open the "hosts" file that you can find in C:\WINDOWS\system32\drivers\etc
... use NotePad ...
At the bottom of the file, I found
127.0.0.1 localhost
and nothing about phobos.
AFter many attempts, I changed the end of the HOSTS file to this:
# 127.0.0.1 localhost
# 127.0.0.1 phobos.apple.com
and now iTunes music store and podcasts open up just fine.
Strange. The # character means "this is a comment" - so it's basically the same as removing the line completely.
The address 127.0.0.1 means "my machine" and this address is used by other apps such as Google Desktop. Hatching it out, however, does not adversely affect Google Desktop. So basically you have to hatch out any 127.0.0.1 address in the HOSTS file and then iTunes will work!
Try it...
(I did, also, add phobos.apple.com to my "trusted sites" in Internet Explorer settings, but I don't think this was essential.)
After performing the above I found it only worked once after rebooting. I uninstalled Spybot Search and Destroy because it wouldn’t maintain some of the start up settings and cookies were getting nuked by another program I have in start up (Windows Washer).
Some other threads said to check firewall settings. I have free AVG. I went in and okay’d anything to do with iTunes. I also added the iTunes program to the list of approved processes in the AVG list and it seems iTunes is now working! Hope this helps!

It's for windows.
1. Press the Start Button in the (default) bottom
left hand corner.
2. Click on "My Computer".
3. Click on (Default) C:.
4. Find "WINDOWS" and open.
5. Find "system 32" and open.
6. Find "drivers" and open.
7. Find "ect" and open.
8. Find "hosts" and open.
9. For a XP, a popup will open and show options to
open it in.
10. Select "Notepad" or "Word" or what ever you use
for writing a document.
11. At the bottom, if it says "127.0.0.1 localhost"
C&P This Over the 127.0.0.1 localhost:
#127.0.0.1 localhost
#127.0.0.1 phobos.apple.com
If it only has 127.0.0.1 phobos.apple.com, add a "#"
at the beginning.
12. Restart your computer.
Hope that helps!
-Pirate Munkeh
This helped my error! Thanx!

Error message when accessing iTunes Store: "iTunes could not connect to the iTunes Store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again." Internet's fine! Please help!

Everytime I try to access the itTunes Store, this is the message I receive:
iTunes could not connect to the iTunes Store. The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again.
The internet connection is fine. I don't know how to fix this problem, and in the meantime I cannot connect at all to buy songs. Thanks for your help.

I feel you pain i'm haveing the same problems here.
iTunes could not connect to the iTunes Store. The
network connection timed out.
Make sure your network settings are correct and your network
connection is active, then try again.
does anyone plz have some insight for us.

I am running Windows 7 (64bit) , and an error message appears following a recent update to iTunes v 11.1.2: "iTunes could not connect to the iTunes store. An unknown error occured (-3212). Make sure your network connection is active and try again." help!

I am running Windows 7 (64bit) , and an error message appears following a recent update to iTunes v 11.1.2: "iTunes could not connect to the iTunes store. An unknown error occured (-3212). Make sure your network connection is active and try again." I have dug a little bit into possible problems but haven't found a solution yet, one note is that the network connection is OK. A response would be highly appreciated! Thanks in advance.

Hi c1r1g1,
If you are having an issue connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden

Cannot sync my iphone to my itunes account on the computer. I get the message: iTunes could not connect to the iTunes store An unknown error occured (-3212). Make sure your network connection is active and try again.

I cannot sync my iphone to my itunes account on the computer. I get the following message: " iTunes could not connect to the iTunes store. An unknown error occured (-3212). Make sure our network connection is active and try again." Has anyone else had this problem?

Did you find a resolution as I'm having same problem?

TS1368 Error message in iTunes: "iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again.".

Since I upgraded my anti-virus software to Trend Micro 2013, I now get this error message:
"iTunes could not connect to the iTunes store. Make sure your network connection is active and try again."
My internet connection is working fine. I suspect it is related to my anti-virus upgrade.
Any ideas?

Definitely try disabling anti virus software then try iTunes.
Can't connect to the iTunes Store

Hi, so I keep having problems logging onto the iTunes store in iTunes and I get this error message: "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80090318) Make sure your network connection is active and try again."

Hi,
So I keep having problems logging onto the iTunes store in iTunes where an error message pops up saying: "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80090318) Make sure your network connection is active and try again."
How do I fix this?

Hey thatssoivi,
If you are having an issue with being unable to connect to the iTunes store, I would suggest that you troubleshoot using the steps in this article -
iTunes for Windows: iTunes Store connection troubleshooting - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L

When trying to connect to the itunes store on my MacBook Pro, I get the following error message: "iTunes could not connect to the iTunes Store. An unknown error occurred (-54) Make sure your network connection is active and try again."

When trying to connect to the itunes store on my MacBook Pro, I get the following error message: "iTunes could not connect to the iTunes Store. An unknown error occurred (-54) Make sure your network connection is active and try again."

I've had the same problem for a month and yet I still cant get iTunes to work, I've heard different solutions but none have worked for me
This may or may not work for you but its worth a try even though it didnt seem to work for me, Good Luck!
Control Panel
Internet Options
Connections Tab
Click LAN Settings
Uncheck "Use A Proxy Server"

Sonicwall preventing itunes - Make sure network connection is active error

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