Sony 500GB External Hard Disk DriveModel number: HDEG5/B malfunction

i bought my external drive last year in India and its saying external drive has malfunction, windows does not recognise it. what can i do its a Sony 500GB External Hard Disk DriveModel number: HDEG5/B malfunction

Hello Anderson,
You can contact our Sony storage support team via email at <[email protected]>  for further troubleshooting.
If my post answers your question, please mark it as an "Accepted Solution."

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    For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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    Hi @Karlo12333 ,
    Welcome to the HP Forums!
    It is a great  place to find answers and information!
    For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
    Unfortunately coping the partition does not work.  I don't thing you will be able to create recovery media from the copied partition on the external but if you have not yet created recovery disk you can give it a try.
    If you cannot create the recovery media you will need to contact HP support to obtain a recovery kit.
    Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
    World Wide Phone Support
    Good Luck!
    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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