SONY DVD driver appears corrupted.

My HP Pavilion dv2000 notebook has a SONY DVD drive (RW DW-G520A). The drive is not working (device manager tells me that the driver cannot be loaded). (error 39) --where can I find the driver software for it???.
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View Solution.

Hi,
Try following the procedure under the sub-heading 'Let me fix it myself' on the link below to remove the Upper and Lower filters and see if this helps the issue.
http://support.microsoft.com/kb/982116
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Similar Messages

Sony DVD Drive Problems

At our school we have a number of iMacs (flat screen with round base) of varying varieties. We've found a problem with a select number of them after upgrading the software from 10.3 to 10.4 (Tiger). 1ghz and 1.25ghz models (later iMacs)
All of our iMacs with Sony DVD Combo or Super drives no longer recognize DVD's - commercial video or data. Those iMacs with Pioneer Combo or Super drives still work just fine.
When a DVD is put in the Sony machines - nothing happens and it is ejected about 45 seconds later. Preferences are set to run DVD Player. When we start DVD player before hand and insert a DVD, clicking Title or Menu options give the "no available disk" message.
We've tried trashing the com.apple.DVDPLAYER.plist file and restarting the machine (worked in another discussion thread - no player brand mentioned - Sony?) this made no difference.
Any info on this? The upgrades appear to have rendered these Sony DVD players just a CD player (in function - About This Mac shows them as DVD RW's, etc.) Again, this only affected those iMacs with the Sony brand drives, and we don't expect we had 14 DVD drives go bad in one weekend.
Thanks for any info.
- Tom

HI Tom,
In your original post you indicated you upgraded to 10.4 Make sure every single iMac has the same version number. Click the Apple logo top left in your Desktop, then click, "About This Mac". When the pane opens the Mac OS X version numbers will be displayed. They need to all be at: 10.4.11
And... make sure all the possible Software Updates have been done.
After I did the 10.4.11 update, I couldn't use Sony media to burn CD or DVD on my Macs. Specialist at a nearby Apple store suggested I used Verbatim. Sure enough... works like a charm. For whatever reason, the most recent 10.4.11 version just doesn't like Sony and you aren't the only Mac user experiencing this issue.
" Again, this only affected those iMacs with the Sony brand drives, and we don't expect we had 14 DVD drives go bad in one weekend." I hope you mean DVD as in disks not hard drives ????
Something else to try. Open Disk Utility from the Applications/Utilities folder. Insert one of the DVD's and see if Disk Utility sees it in the panel on the left.
And... My CD or DVD doesn't appear on my desktop
If you insert a disc into your optical drive and nothing seems to happen, try the following:
Open a Finder window to see if the disc appears there. If it does, your Finder preferences are set not to show CDs and DVDs on the desktop.
To change this setting, choose Finder > Preferences, click General, and select the "CDs, DVDs, and iPods" checkbox.
Check your CD & DVD preferences by choosing Apple menu > System Preferences and clicking CDs & DVDs. If you've set the computer to ignore a CD or DVD when it's inserted, you won't see your disc on the desktop or in a Finder window. Change the appropriate setting to open the Finder when a disc is inserted.
One last thought. DVD's and CD's... all it takes is a thumbprint and the laser can't read the disk. Try cleaning the disks and see if that makes a difference. You'd be surprised. Here's tips on how to do that: http://www.ehow.com/how2049991clean-dvd.html
Carolyn

DVD drive appearing like a USB stick

Hi All,
Something slightly weird I noticed since I reinstalled windows 7... my DVD drive now seems to appear on the Task bar tray icons list with an icon saying 'safely remove hardware' as if I'd put a USB stick into one of the ports.
When I right click on that it says Eject HL-DT-ST DVDRAM GT33N...
Never seen this before. Anyone know what's going on...?
Many Thanks

Mine does that. It probably didn't show up previously because Power Manager was powering off the drive after a while of inactivity.
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Why doesn't my cd/dvd drive appear in my device list?

Hi, im very new here so hi to everyone. Ive recently noticed that my imac 27 doesnt read dvds anymore, it spind away making the right noises put then spits it out, along with that i notice the actual drive isnt in my device list anymore?? this has my head in bits.
hopefully someone can help me
many thanks.
andrew

First see if Finder Preferences has the box checked for... show CD, DVD, iPods checked.
Sometimes dirty DVDs won't read, mine is ery particular about smudges and scratches.
Try a SMC Reset:
SMC RESET
http://support.apple.com/kb/HT3964
Shut down the computer.
Unplug the computer's power cord and ALL peripherals.
Wait 15 seconds.
Attach the computers power cable.
Wait another 5 seconds and press the power button to turn on the computer.
It is the 5 second timing that initiates the reset.

DVD Driver corruption when upgrading i tunes

Everytime there is an upgrade for itunes my driver for my dvd drive becomes corrupted. It has happened 3 times. I have a dell inspiron 530s. They have restored my drivers by ininstalling them and removing a string from the registry and then re-booting but they have said that they won't do this again unless I pay for software support. Does anyone know which string from the registry they remove? Thanks.

the laptop in which i want itunes on hasnt got internet connection.
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I cannot boot from HDD nor CD/DVD drive - Satellite C

I want to recover my laptop & i need to boot from cd.
I pressed F12 first time & boot from cd but i discoverd that i have put another cd just when i restarted (correctly) i could not boot from cd neither hdd.
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PLEASE HELP ME

> When i log in bios hdd was detected but not available in boot priority menu. Just network adapter was there & now i cannot boot from hdd nither cd/dvd.
Does this means that neither HDD nor CD/DVD drive appears in the BIOS boot option?
Strange what notebook model do you have?
Did you try to set BIOS to default?
If not do this (press F9 and save the changes in BIOS)

DVD Drive gone after itunes update

I can no longer access my DVD drive. Windows Vista Home Premium. Sony DVD drive. iTunes 7.5 . If I uninstall iTunes my system can recognize my DVD drive, but when I install iTunes my dvd drive is gone from the system, can't be recognized by itunes or windows. I've tried previous version so iTunes 7 but none seem to work. Any advice?

Thanks. I followed the instructions and removed both UpperFilters and LowerFilters registry entries, rebooted and my DVD drive could then be recognized by Vista. But..... when I started iTunes I received the error:
"The registry settings used by the iTunes drivers for importing and burnging CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes."
So... since I was on a previous version I installed the latest, 7.5... and iTunes could then see the DVD drive, but when I rebooted, Vista could no longer see the DVD drive. iTunes re-installed the registry entry : UpperFilters, REGMULTISZ, GEARAspiWDM (does not put in the LowerFilters) so as it stands now, I have a registry file on my desktop that I have to run, to put back the GEARAspiWDM entry whenever I want to use iTunes, then remove it and reboot to use it in Vista - does anyone know why this is happening and how I can fix it without a workaround? Thanks.

Can my SONY DVD RW DW-Q28A write HD DVD content?

I am trying to figure out if the Sony DVD drive/burner in my 2.7 Ghz DP G5 will write HD content with DVD Studio Pro. If so, what media is allowable. Drive model is: SONY DVD RW DW-Q28A. Any help would be appreciated.

Assuming you have DVDSP version 4.0.3 or higher, you can create HD DVDs on regular DVD-R or DVD+R discs. However, there are a few things to keep in mind:
1) In DVDSP, you'll need to set your HD DVD disc up as red laser.
2) The red laser discs you create will not meet the official HD DVD spec for red laser discs, and as such, may not play in some HD DVD players. You should be able to play them fine using Apple's DVD Player using version 4.6.5 or later.
3) These discs will not play at all in a standard definition DVD player.
The DVDSP 4.1 manual, on page 20, states:
"In addition to blue laser based DVD media, an HD project’s DVD video zone can be written to DVD media based on the red lasers used by traditional DVDs. (The obvious limitation is that you will not be able to fit as much video data on the disc.)
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Tecra A9 - cant see DVD drive.

My DVD drive appears to work when a disk is inserted i.e., makes the usual spinning noise for about 20 seconds, but then stops. It does not show when a CD is inserted on "My computer". Rebooted but still no success. Device Manager says "Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)". Any ideas?

Hi
You have to remove the upper and lower filters from the registry key
But before you will do this you should access the device manager and should remove the CD/DVD drive.
Then start the registry.exe and remove the the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Finally reboot the unit!

Strange Sony Super Drive

The Sony super drive that came in my Mac Pro started giving me problems. It would not read Disks (CD's or DVD's) that it wrote. The Pioneer DVD drive that I have in the lower bay would read them just fine though. I have a second hard drive installed that I use for Windows Vista with Boot Camp. While I was running Vista today I noticed that all the DVD movies that I made on the Mac worked in the Sony DVD drive while I was in Vista, but could not be read when I was booted up in Mac OS 10.5.5. I have had Sony Super drives in other Mac's too and they all gave me grief. After a while they wouldn't read disks that they wrote. I assumed that Sony drives just were not very good. That is up until now. I pulled the Sony drive from the Mac Pro and pulled a Lite-On drive from a PC that I have and switched them. The Sony drive works just fine in the PC and the Lite-On drive works fine in the Mac Pro. I have come to the conclusion that there was nothing wrong with the Sony drive and there must be something wrong with the drivers supplied with 10.5.5. Has any one else had a problem with their Sony Super Drive not reading disks the it writes and found a way to fix it?

Other than generic IDE drivers in the OS I doubt there are drivers for the drive or any DVD drive.
A decent internal Pioneer drive costs about $40. They can be swapped in and out in 10 minutes. Applecare/Apple Store will take all day.
Buy a drive.

CD/DVD drive has stopped being recognised by Satellite A100-01G

I have a Satellite A100-01G but the CD/DVD drive has stopped being recognised by the machine.
I have Vista ultimate as the O/S.
Please help
Thank you

Hi
Did you check in the device manager if the CD/DVD drive appears correctly?
Please check this!!!
As further action I would recommend removing the CD/DVD drive from the device manger a reboot the notebook.
The Windows OS should recognize the new device (ODD) and should load the drivers again.
Then access the registry and remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
and reboot.
Good luck

Bug - Lightroom 3 - CD/DVD drive corrupted

I have an issue that has been tested and proven to be Lightroom related whereas installing Lightroom, and updating to v 3.3 has caused my cd/DVD RW drive to be lost and corrupted.
The following notes and timeline are a little long, but they fully explain the situation. If anyone has had this issue or knows about a fix I would appreciate a reply:
I will also add that I am a little peeved at the tech for Adobe customer support because he tried to brush me off after a few basic steps and told me the problem was a Windows issue. He said that Lightroom was installed on thousands of PC’s, and if the problem was Adobe’s there would be other people with the same issue… That was a presumptuous statement; as there is always the first case of a bug, and just because I was the first one to either have or report this problem, it did not justify Adobe leaving me cold. There is now a case number on this issue after further testing and my insistence that he escalate the case because I had already determined that it occurred at the precise moment I installed Lightroom. the Adobe Case # is 0181989673
Problem Timeline:
After installing Lightroom 3, I discovered that CD/DVD Re-Writer drive was not working for Lightroom exports, I was seeing the notice at the bottom of theexport window stating “Disc Burning is not supported by lightroom on this computer” (The same as in the V 2.2 Bug)… As well, I looked in Windows > MyComputer, and the CD/DVD RW drive was missing. I looked to the device manager. The CD/DVD Writer was listed in the tree but had a yellow exclamation notice. I Confirmed Error Code (I beleive it was code 31) for Driver not loading properly or corrupted.
I did some research and found the following information at http://support.microsoft.com/kb/982116
I followed the instructions as listed below (inset)... Timeline continued after.
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs:
Problem description;
Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD. This issue might have occurred after you installed, uninstalled, or updated a program or Windows Vista.
Windows XP
   1. Click Start, and then click Run.
   2. In the Open box, type regedit, and then click OK.
   3. In the navigation pane, locate and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE 10318}
   4. In the right pane, click Upper Filters.
      Note You may also see an Upper Filters.bakregistry entry. You do not have to remove that entry. Click UpperFilters only.If you do not see the Upper Filters registry entry, you still might have to remove the Lower Filters registry entry. To do this, go to step 7.
   5. On the Edit menu, click Delete.
   6. When you are prompted to confirm the deletion, click Yes.
   7. In the right pane, click Lower Filters.
      Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
   8. On the Edit menu, click Delete.
   9. When you are prompted to confirm the deletion, click Yes.
10. Exit Registry Editor.
11. Restart the computer.
Now go to the "Did this fix the problem?" section.
Did this fix the problem?
Is the drive listed?Windows 7 Click Start , click Computer, and then see wheth...
Is the drive listed?
Windows 7
Click Start
Collapse this imageExpand this image
Start button
, click Computer, and then see whether the drive is listed.
Windows Vista
Click Start
Collapse this imageExpand this image
Start button
, click Computer, and then see whether the drive is listed.
Windows XP
Click Start, click My Computer, and then see whether the drive is listed.
If the drive is listed, try to play or access a CD or DVD.
If you can play or access a CD or DVD, you are finished with this article.
If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem. Some examples of programs that might be affected are:
    * iTunes software by Apple
    * Nero software by Nero Inc
    * Roxio Creator software by Sonic Solutions
    * Zune software by Microsoft
After reinstalling your programs, if you can play or access a CD or DVD, you are finished with this article.
After performing above procedures the CD/DVD drive loaded (Plug and Play) successfully and was recognized at a basic level. I re-installed the authoring software (Ashampoo Burning Studio 6). At this time I could read and write to DVD via Ashampoo; but still, I could no longer write to either CD or DVD via Windows XP.
Also at this time; I could still no longer write to CD or DVD via Lightroom 3.3 using export and choosing CD/DVD… Lighroom was still listing at the bottom of the export window “Disc Burning is not supported by lightroom on this computer”.
This brings me to the point at which I called Adobe Support; Case # 0181989673
Adobe tech had me perform the following:
Pull     the preferences folder out of Lightroom 3.3 folder and re-start Lightroom…     Problem still present
Open     Lightroom from the Administrators User account; import a photo and try to     export and burn to CD/DVD… Problem      still present
At this time the tech told me it was a Windows issue; NOT an Adobe issue; and that I would need to take it up with Microsoft, or just export to hard drive and burn to CD/DVD afterward using authoring software.
I immediately told the tech that was NOT acceptable because this issuewas caused by installing Lightroom 3.3; and although the problem now existed in Windows; that did not wash Adobes hands of it. I requested that the case been escalated to a senior tech… I did not at all appreciate the idea of being left in the middle and I also did not appreciate the notion of having a CD/DVD writer that was buggy and not performing as it should.
He told me "Lightroom was installed on thousands of PC’s, and if the problem was Adobe’s there would be other peoplewith the same issue"… To me, that was a STUPID statement; as there is always the first case of a bug, and just because I was the first one to either have or report this problem, did not justify Adobe leaving me cold.
The     tech decided to try creating a new Windows XP user account as     administrator and re-test Lightroom for burning to CD/DVD… Problem still present
Tech     instructed me to un-install and Re-install Lightroom. I un-installed     Lightroom. After taking screen shots of my preference settings (since I     would need to re-set all settings again). I uninstalled Lightroom.
At     this time; though the tech did not think of doing it; I decided to try and     burn to CD/DVD via Windows to see if the problem was gone after removal of     Lightroom. Now, with Lightroom removed, I can write to CD/DVD in the     conventional way using drag and drop via Windows.
I      told the tech what I had done; proving that this was in fact related to      Lightroom. He stated the case would be escalated and gave me the case      number.
I hope this taught the tech a lesson in troubleshooting and hope he will not be so quick to assume “Not an Adobe issue” as the exact cause of this anomaly has not been determined yet... Now I have not re-installed Lightroom yet. I would like for the senior tech who takes this case to contact me to give me further instruction because I have no reason to believe re-installation will not cause me problems again and want the tech to witness the result.

This problem has been resolved. I haven't heard from anyone else who has had the same issue, but in the event anyone does I can say what corrected it and I have a theory of what might have happened. Originally I installed Lightroom from the disk and after installation chose to update. After this is when the problem with the CD/DVD drive showed up. The tech at Adobe said they did not know what could have caused it, but recommended re-installing Lightroom to see if it happened again.
I did some research and found information at Peachpit: Having trouble burning CD/DVDs in Lightroom 2.2?
about a bug that was present in version 2.2 where the installation executable was accidentally installing the 64 bit drivers on the 32 bit system... The 64 bit drivers were corrupting the installation... On a hunch that it could be a similar issue, I downloaded Lightroom version 3.3 from Adobe and installed it rather than installing from the original CD. I did the install following the same instructions on the Peachpit post which was to double-click the Adobe Photoshop Lightroom 2 folder, then double-click the setup32.exe file rather than double clicking the default installation executable.
I did not prove the above theory of the version 2.2 bug to be the cause, but the problem I had with the CD drive appeared after the original installation and went away after I uninstalled that installation of Lightroom. Now after re-installing as explained; the problem is gone.

CD/DVD Optical drive appears and then disappears, replacement also does not show up

My laptop: HP Pavilion dv9601AU
I have read a similar post here but my problem is different. My problem is that the DVD drive *sometimes* show up in My Computer and *sometimes* dont. Even the BIOS does not detect it. When I formatted my laptop with Windows 7, to my surprise it was gone. But it appeared again and I somehow installed all the required drivers from my driver DVD.... then it dissapered again. It never came back.
Failed attempt 1: I tried to re-format the PC using virtual drive but the problem persists.
Failed attempt 2: Thinking it to be a physical loose connection, I took it to local HP service station, they removed the drive, put it back firmly, but in vain.
Failed attempt 3: They attached other similar optical drive but to my surprise, the new drive was also not detected.
Failed attempt 4: I tried Microsoft's "Fix It" thing and also read about removing "upper filters" and "lower filters" in registry. However, I didnt have any of those filters entry in the first place so no question about making changes to the registry.
Facts:
1) The drivers are installed. There should not be any problem with the drivers.
2) The lens is perfect. I was able to install all the drivers from DVD when the drive appeared for a short period of time.
3) The HP logo tht appears upon starting the laptop lingers for a longer period of time compared to what it was doing so when the drive was fine.
4) The boot menu does not show the optical drive.
5) I live in India where normal room temperatures go upto 42 degrees Celcius and my laptop gets much much warm most of the times. I think some damage has been done to the internal circuitry.
Please, if somebody can provide me a solution to this. How can I get back my DVD Drive working. The support personnel here are having no clue (especially after learning the fact that their new optical drive also didnt show up) I hope I get some guidance from you guys as what should I do next. Please help me.
Message Edited by jal_desai on 10-09-2009 06:51 AM

I am having the exact same problem with my customer's dvd drive sometimes showing up during boot (BIOS) and sometimes not. Also ran full system diagnostic software and everything else tests fine, although the drive is not showing present. I have also tried 2 different drives but they do the same thing. I would go on to say that if you always left the dvd drive out of the laptop, your boot problems would probably go away. This would then tell you that it's not your drive at all, but the connections on the MOBO or the traces (wires) connecting the drive to the MOBO.
I work on computers and have for several years and most times this is related to a MOBO issue since that is the only item left in this situation. You know it's not the drive since it's been replaced with the same issue so drivers/firmware are not the case. I am assuming you have already updated the BIOS as well, but this shouldn't matter. There could be a dirty contact, faulty component, or a bad trace (wire) on the MOBO which is almost always harder to fix and is better to just replace the MOBO. However, replacing the MOBO is usually expensive when you have to buy the part and then pay someone to install it making it not usually the best option. Even if it is a dirty contact, it was probably caused by something that was spilled which could cause problems later. In this case, I am probably just going to recommend disabling the internal dvd drive and buying a slim external usb dvd drive, and then saving their money for a new laptop. You will still have to wait through a slower boot while staring at the HP screen, but I don't think replacing the MOBO is the most economical thing to do, unless you are the manufacturer and have several laying around.
I know this isn't good news, but it is what I've found to be the case in my experiences. Anybody else care to chime in?

Satellite P205D-S7802: CD/DVD drive issue; driver corrupted or missing

Hi,
Dvd unit has not recognized by the OS.
When i open My Computer the only unit displayed is C, there's no D unit.
Then I go to device manager to check it, and I notice that the DVD unit has problems, then i open properties and the error message is:
"HL-DT-ST DVD RAM GSAT20N ATA DEVICE
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing".
First i thought that was a hardware problem, but I introduced the windows vista disc at boot and the unit read it very well. Then I choose update driver from device manager and the updater told me that the best driver was already installed for the device.
I tried to replace the .sys and .info files for cd-roms but nothing happened either.
What is happening, please help, is urgent i need to use my dvd unit.
Regards.

Try this:
remove the CD/DVD drive from the device manager list
access the registry and remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class{4D36E965-E325-11CE-BFC1-08002BE10318}
This is described also here in the MS knowledge base article:
http://support.microsoft.com/kb/270008/en-us
Check it out!

CD/DVD drive does not appear in Windows 8

My CD/DVD drive no longer appears in Windows Explorer in Windows 8.1 on my HP Pavillion Slimline 400-034 Desktop PC. The drive spins upon boot. I've tried the Microsoft Window 8 troubleshooting with no luck. I'd like to try the HP troubleshooting which requires BIOS access upon boot, but pressing F10 during boot does not get me to the BIOS but instead loads Windows normally. Any suggestions to at least help me get to the BIOS?
This question was solved.
View Solution.

Hello @weatherdoc,
I understand that your HP Pavillion Slimline 400-034 Desktop PC does not detect your Optical Drive and when you tried the HP Support document: CD/DVD Drive Is Not Detected (Windows 8) and when you get to the step that requires you to enter the BIO tapping F10 when the computer first begins to start up will not open the BIOS as it should. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html.
I would like to thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

SONY DVD driver appears corrupted.

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