Sony Ericsson Phone and Service are pathetic

All,
I know some one else would have gone through this pain...
Last October 2010, I ordered SE Xperia Mini Pro from a website. I was still exploring the features I found that one side of my ear phone does not work. I tried several other ear phones but still couldn't hear. So I opened a ticket. The agent confirmed that my handset is under warranty and SE will repair it.
Here is the history of the tickets I had to open with SE.
Sony Repair Centre
PTS Electronics
Attention : Sony Ericsson consumer Repair
1000 South Liberty Drive
Bloomington Indiana 47403
Date : 1/11/11
RMA# 11111271725
Tracking# 1z1028170312320482
Phone sent without any repair
Date : 2/10/11
RMA# 21011273214
Tracking# 1z1028170312320802
Phone sent without any repair
Date : 4/18/11
RMA# 41511275383
Tracking# 1z1028170312321605
Phone replaced
Finally after a month and big arguement they sent me a new phone - X10.
I used it for few days and update the software. After few days, the display died. Gues what I had to return it back.
RMA# 80811279570
Date : 8/8/2011
Tracking# 1z1028170312323247
Phone sent without any repair
This time it wasn't fixed at all. Same story. Same explanation. I sent it back.
RMA# 92211280945
Date : 9/22/2011
Tracking# 1z1028170312323649
Waiting...
And I am still waiting for my phone.
I am at total lost. This handset comes with 1yr warranty and this whole year around I have been sending and receiving the phone from the repair centre. Now its close to its warranty expiration and I am not sure what to do. I wasted my money on SE. I have not thought of SE service being such pathetic.
Not sure who will answer me. Not sure if my phone will ever work. Not sure what the warranty will be on it. Not sure when SE will realize that their customers are suffering due to their bad phones and services.
-Deepak

I can understand the frustration related to this situation, however I can only suggest that you contact Sony Ericsson within your region for more support regarding this. Please use the link below to find your regions contact details for Sony Ericsson and raise any concerns you may have with them.
http://www.sonyericsson.com/cws/corporate/common/contact/phonelist
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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Sony Ericsson Phone and Service are pathetic

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