Sony Hard disk error. Warranty services ?

Recently I bought a hard disk E-1 1TB and now it doesn't show up when I connect. I tried in other laptops also. I have invoice bill is it enough to avail warranty services or warranty card is also required? If I dont have warranty card how can I get it ? Any possible way of getting warranty services?
Never expected this kind of product from Sony

If you have warranty and proper invoice, they you should not worry about your faulty hard disk. First you must make sure the hard disk problem with local technical person and then raise up complaint to replace the product.
Blink Bee

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Faild -replace hard disk 1 ( warranty id - error code 10008)

faild -replace hard disk 1 ( warranty id - error code 10008)

Hi,
The error would indicate that your Hard Drive is failing and will need to be replaced.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.
Regards,
DP-K
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HP Pavilion g4 2131tx, Hard Disk Error after Blue Screen of Death

Hello! I do not know what section shoud i post this problem, I apologize for it.
So my laptop is freezing for a days after BSOD. When I leave my laptop overnight for downloading torrents, I always receive the message "Windows has recovered from unexpected shutdown." when i woke up.
I already disabled all non-microsoft services, start up items and yet the desktop is still freezing right after the welcome screen but the welcome screen does not load too long.
The desktop freeze for more than a minute then it will go back to normal again until my laptop went to BSOD
and received this error from UEFI "Hard Disk Error." after restarting.
I ran the Hardware Diagnostic Test and I got the result:
Failure ID: RW042K-6MT6RP-MFPX1F-61BK03
Product ID: 65H69PA#UUF
I tried cleaning up registry and defragmenting disk and still no luck.
* My laptop is HP Pavilion g4 2131tx and still under warranty until June 2014.
* I am using Windows 7 Ultimate 64bit Service Pack 1
* My RAM is 4gb with a processor of Intel Core i7
* My AV is microsoft security essentials
* I am using Advanced SystemCare for cleaning up registry and defragmenting.
I was wondering if I could change my hard disk while it's still under warranty.
Thanks for your help!
#Edit: bad english >.<
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Here is the Service Manual:
Manual
See Page 39. It can take any 2.5 inch wide 9mm thick laptop SATA hard drive. They are industry standard, interchangeable.
Here is one I would recommend:
http://www.newegg.com/Product/Product.aspx?Item=9SIA2W00YW3532
This is a nice compromise with size, speed and expense. You could install an SSD for maximum speed. Post back if you need help with software or anything else.
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Mini 200-4200 - Hard Disk Error

Hello,
I have: HP Mini 200-4200, pr nr B3R47EA#ABU, System Board ID 338D, Win 7 (factory installed) ...what else.
I´m not very computer literate, first of all. And second, I´m in Nicaragua on a gap year - little resources around.
The Mini is under warranty, I bought it in Oct 2012, London, it´s been gradually slowing down, which I contributed to having maybe too much stuff on it.. Until, something happend few days ago. After turning on and thinking for few seconds, it makes a little "bing", and showes "Hard Disk Error", Please rund the Hard Disk Test in System Diagnostics.
When I do as it says, in a second (literally, with no thinking time), comes up:
Primary Hard Disk Self Test
Quick Test
Hard isk 1 Quick (303)
Primary Hard Disk Self Test
Full test
Hard disk 1 Full (305)
SMART check to Exit Testing
Hard Disk SMART Passed
So I press the Esc to exit and then comes up:
"Hard Disk Test" Failed.
Then I did the F10 tapping in the beginning (read in one advice post) to get to Bios:
I went to Diagnostics and pressed Primary Hard Disk Self Test. It doesn´t seem to do the test because in the same second as I press Enter, box comes with "Hard Disk 1 Quick (303)" , "ok", ...in the background I can see the Short Test Executing 0% Complete, Estimated time unknown...but I think it doesn´t do it at all. When I press the ok, nothing happens.
I´m not sure what to do. Or where is my nearest HP representative. Is there on in Managua? (or Esteli would be closer).
AND - is there a possibility to salvage any files?
Not sure if this is of any importance, when I go to the Diagnostics Log, the numbers that are listed there are 0303, 03F1, 0305. Repeating.
Please help to save my little Mini, it has been a good companion.
Thanks,
Maire
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View Solution.

Thanks for the reply - I will call the local HP support (Nicaragua) tomorrow. And will post if stuff gets solved.
However - HOW CAN I SALVAGE THE INFO?
I´ve heard that warranty doesn´t cover that. But then again, if I ask a computer repairs place to do it, I risk the warranty? I´m not sure if HP allows to do it (in Lenovo the hard disk can be removed without trouble... I´m told...)
I also have additional Accidental Damage Protect Service w Pickup and Return...which I hastily did before travelling...and now I can´t remember what it covers besided "spilling the odd coffee cup" ....I can´t find any other terms and conditions other than the States version....
Any ideas how I can salvage the info?

HELP!!! Boot Device Missing!! Hard Disk Error!!!

I turned on my laptop and it said "Boot Device Missing" (it said Hard Disk Error sometimes) so I went in to the systen diagnostics and did a memory test (which I passed) and Hard Drive Check. I heard that if you pass the hard drive check you can fix this problem, but it said SMART Check and Short/Long DST was not available. I also went to the bios and I changed the settings to defaults (F9) and saved and exit (F10), tried shutting the laptop down, removing all the CD, USB, everything, and turned it back on, but those didn't fix the computer. I also watched some videos on Youtube that you can unscrew the bottom part and check the hard drive but I couldn't find where to unscrew and look for the hard drive. Is there any way that I can fix this without sending it to repair because I need to use this laptop everyday.

Sounds like the hard drive has failed and will need to be replaced. If you are still in warranty HP will send a replacement. If not a retail laptop SATA hard drive can be used.
Your Maintenance & Service Guide shows what size hdds you can use.Also shows how to replace- or check connection for secure fit before replacing.
http://h10032.www1.hp.com/ctg/Manual/c04402649
Btw-any tme you need it you can access User Guides, Specs, drivers,etc for your model using the button at top of this page titled "Support", then click "Support & Troubleshooting" from the menu. Enter your Model Number. After entering click 'Go".
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Hard disk error on Toshiba Satellite A505 56980

Hello,
Windows keeps bringing up a notification that the hard disk on my Toshiba laptop(A505 56980) has errors. It recommends for me to get hardware technical support to determine if the disk can be repaired or needs to be replaced.
My disk name is TOSHIBA MK5055GSX and I have only one volume C:\ drive.
I am running my antivirus scan just to make sure I don't have any active viruses or trojans damaging my hard drive. My computer freezes for a few seconds on and off. Not sure if this is related to the hard disk error.
I have backed up all my info and also created system recovery disk. I also have the recovery disks from when I got the laptop.
My question is how do I go about diagnosing the hard disk error and geting it fixed? What is the warranty for hard disks? I bought this laptop beginning of last year.
I appreciate any help I can get to resolve this problem.
Thanks
- Priya K

Priya
Perhaps your model name/number is Satellite A505-S6980?
Satellite A505-S6980 Specifications
Satellite A505-S6980 Downloads
Restart your system, when you see the Toshiba logo start pressing the F8 key repeatedly until you enter the Advanced Boot Options Menu, choose 'Repair Your Computer'.
This should take you to the Windows Recovery Environment (WinRe)
Select 'Command Prompt', and type in this command, hit the 'Enter' key, and restart your computer:
chkdsk c: /r
This will check your hard drive, try to recover any corrupted files/data it can, and repair any problems it can. It takes a while to run anyway. But, if there are problems with your hard drive, it could take many hours. Just keep checking back, it will give a report as it goes, and when it's finished.
Let us know the results. Good luck.
Mike

Can't boot into bios due to SMART Hard Disk Error

My hard drive failed and now im getting constant pop ups to replace it
I'm thinking about transfering windows to an external drive until I can replace the internal one but I need access to the bios to set the boot priorty options anytime I use f10 to boot into the bios it's like it's skipped over and gives me the smart hard disk error screen where my only options are to boot into windows or run diagnostics.
I tried running diagnostics but each test resulted in an instant failure.

Yes take out hard drive and connect it to another PC. Get help from your service manual for procedure for taking it out:
http://h10032.www1.hp.com/ctg/Manual/c02659236
Adapter, something like this: http://www.amazon.com/Anker®-Converter-Adapter-Cable-included/dp/B005B3VO24
For configuring boot order, try this:
http://support.hp.com/in-en/document/c00364979
Tap f9 key soon after powering on notebook, if the above don't work.
Regards
Visruth
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HP G62 Notebook has Smart Hard disk error

My HP G62 Notebook PC just stopped in the middle of my doing homework the other day and came up with an error code on the screen. I have went in through the BIOS and ran a hard disk test. It passes the first 2 tests and then fails on the third one.
I have tried to back it up over a month, just in case it was a virus but that doesn't seem to make a difference. Now upon start up it says the following:
"SMART Hard Disk Error
The SMART Hard disk check has detected an imminent failure. To ensure not data loss, please backup the content immediatly and run the Hard Disk Test in System Diagnostics.
Hard Disk 1 (301)"
Does this mean my computer is done? Do I need a new hard drive? I'm definetly not the most tech savvy person. I did see another board where they suggested removing the hard drive and then reinstalling it. This doesn't seem to make a difference. HELP!!

Hi,
The Smart error would indicate that the Hard Drive is failing and needs to be replaced.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of your G62 series notebook - see Here for a further explanation.
Regards,
DP-K
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Hard Disk error on start up

Hi,
I have a hard disk error on start up of my HP Pavilion Dv7-5003tx. When I run Hard disk test it fails, error code 0G8421-50N63H-0G8421-60DC03.
How do I resolve this?
Regards
John.

Hi John,
The error will either be a Smart or Disk Self Test failure - both would indicate that your Hard Drive is failing and will need to be replaced.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.
Regards,
DP-K
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Recurring Hard Disk Error - New Hard Disk

I've been in contact with HP about a recurring problem with my Pavillion g6 - it periodically has blue screen errors and then won't turn on, displaying a "hard disk error". It then refuses to boot up for anywhere between a few minutes to a few days. I sent it in for a repair, it came back with a new display bezel (???). More hard disk errors. I called in and they shipped out a new hard drive for me.
Today I installed the new hard drive. When I tried to boot it up for the first time, I was greeted with yet another hard disk error. I ran a test, it claimed that the hard disk was fine (it used to say that before sometimes too, which is probably why they didn't replace it initially). Powered down, and turned it on again - it started up fine.
Now it is working, but I don't feel any better about it since it had that initial error. Is it normal for a new hard disk to fail right after being hooked up? It was obviously installed fine, as I am typing this post on a fully functioning laptop now. I am tired of living out of a portable drive (it is a lot like living out of a suitcase), so I would appreciate some assurance that the laptop isn't just going to crash again, but it seems to me that the new hard disk isn't going to be my solution.
I have an extended warranty - but I don't have the luxury of time when it comes to mailing it in, as I am a full-time student and use online courseware every day.
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It is obviously not normal to get an error on a new hard drive. Equally obviously, it is not the drive itself. I wish I could calm your fears but I suspect you have some sort of an intermittent connectivity problem with the SATA port on the motherboard. All you can do is keep using it and see if the problem comes back. I might go in and triple check all the screws and connections, but that is just OCD, really.

Product: HP Pavillion dv5 Operating System: Windows 7 64-bit Problem: Smart Hard Disk Error

Product: HP Pavillion dv5
Operating System: Windows 7 64-bit
Problem: Smart Hard Disk Error
Disk Name: WDC WD3200BEKT-60V5T1
How do I fix this error?

Hi,
If you're starting to get Smart warnings, it's probably best to think about replacing the Hard Drive - at the very least, make sure you have a current back-up of all your personal files etc in case the drive fails suddenly.
If you'd like a guide on replacing the Hard Drive, please post back with the full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.
Regards,
DP-K
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HP Pavilion 15 Notebook PC : smart hard disk error, erro (301)

product name: HP Pavilion 15 Notebook PC Number product: E6N13EA#ABZ Op: windows 8.1
hi!
sometimes when i turn on my laptop , it appears " smart hard disk error. The smart hard disk check has detected an imminent failure. To ensure not data loss, please backup the content immediately and run the hard disk test in system diagnostic. Hard disk error (301) "
what does hard disk error (301) mean?
i did all dyagnostics tests and the pc didn't notice any problem. what should i do?

Hi max40,
A hdd error 301 is a error there will come if you harddrive is dying or are dead. I will recommend you to get a backup of your data asap before it totally dead and fet the HDD replaced. If you are under warranty(check here) contact HP support and get them to help you with a new HDD. If you are out of warranty I will recommend you to buy a new HDD and replace it with the old one.
Best regards
Zincas
I work on behalf of HP

SMART Hard Disk Error - Replace Hard Drive?

A couple of days ago I recieved an error when I started my computer (HP Pavilion dv6-6071eo), saying "SMART Hard Disk Error" followed by a message telling me that the SMART hard disk check has detected and imminent failure. It told me to backup my files and then press F2 and run a hard disk test. On the last row it displayed "Hard Disk 1 (301)". I tried to run the hard disk test, which failed instantly. I also ran the BIOS hard disk test. It passed the short test without problems and then stopped rather shortly after the long test started with the error "Hard Disk 1 Full 305". My computer has also been running slowly over the last week. From what I've read so far it seems I have to replace my Hard Drive. Is this correct? If yes, would this be a suitable (functional) replacement: http://www.dustinhome.se/product/5010151237/western-digital-black-2-5-320gb-7200rpm-sata-300-16mb/#intcmp=searchProvider_dacsa. Also, would it be worth it (and possible) upgrading to an SSD for noise and heat reduction, which is a problem with this laptop (and several other simular laptops from HP) compared to other laptops. Also, it might be good to mention my warranty has expired.

Have you checked to see if there is any free space left on the hard drive? A full hard drive will make the system run very slowly and it can also keep the system from working properly if it is full enough. The fact that you pass the short test means there is nothing major mechanically wrong with the drive. Just right click on the icon for the main drive likely C:\ in "Computer: and select "properties". If the drive is not actually full then I suggest replacing it. Yes, if you can afford an SSD there is no question that is the way to go. There is nothing not good about an ssd other than an occasional struggle to install it. I have been using ssds for a while and I have never had the installation problems we often see reported here but don't be dissuaded, we are here to help .

HP DV6 Laptop - Smart Hard disk error

1. Product Name: HP Pavilion DV6-3150 us
2. Operating System - Windows 7
3. Error message: Smart Hard disk error
4. Any changes made to your system before the issue occurred:
Hi
My laptop was toooooo slow and looks like some process was running
in the background especially lots of scvhost.exe. Tried some
malware removal and couldn't resolve it.
Now I'm not able to login to my system at all.
I have tried all possible options
a. Tried to run scandisk
b. Tried to start OS in safemode prompt(It stops at classpnp.sys)
c. Tried to start OS in safemode with netword
d. Command prompt
e. Tried to execute chkdsk, scandsk etc etc.
None of the options able to solve the problem. It keeps on giving me a message"Smart hard disk error" and sometimes it runs the scandisk and it keeps on gives me a message for each segment "File record segment 12345 is unreadable"
Don't know what to do. After reading many posts in the net, suggestions were to replace the hard drive I am worried about it.
It is just 1 year and 2 months I bought the laptop and now I dont have warranty as well. Dont know what to do.
Is there any way I can resolve my hard drive?
Can you help me out to resolve it?
Regards
Bals

I have seen several people report Recovery hanging and not completing when the hdd is smaller than the original. Years ago when hdds were 20-40gb I could understand the problem with running Recovery from disks on a 20gb if the machine came with a 40gb_but I would have thought /hoped that HP would have eliminated that issue with todays huge hdds.From several posts here in the forum, the problem has not gone away.
If you install Linux now booting from Recovery Disks will wipe out Linux,so if you hope to dual-boot it will have to be reinstalled after recovering windows 7.
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S5304y hard disk Error

I am getting a hard disk error but for some reason my computer was able to reboot to normal after rebooting in safe mode any ideas?
Also, does anyone know how to email support directly.
I went thru the warranty check process and started a chat but lost connection to it as they where trying to tell me my warranty was up, but the only way that you can even talk to them with live chat is if you have a warranty so I Need to know who to email now.
because even though they took my email in the chat they are not sending me anything now.
Please help if you can
Thanks in advance.

Hi
You could put in your Serial & Product number in the link given above and check if the unit is still under warranty incase you like to order the part that will cost you as the unit is Out off warranty. You can visit the link given below and order the part yourself or call HP Technical support order the Hard drive along with the recovery kit incase you wanna to complain just speak to the supervisor directly over the phone itself that would be better.
http://www.partsurfer.hp.com
Let us know how it goes!
"I work for HP."
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Regards
Manjunath

Sony Hard disk error. Warranty services ?

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