Sony KDL46v5100 connection with 7216-1

I have purchased and replaced the Sony KDL46v5100 with the same model during the last 30 days. The problem continues: I have tried both component and HDMI connections to the 7216 receiver and I get the same problem. On a random schedule, the connection is lost and I experience a brief 1-2 second loss of picture and get a black screen. Before I return the television - again - does anyone know if it is the televison or the receiver that is the root of the problem. It seems that the answer must be model specific but...........
If anyone can help me, I would appreciate it very much. I have to return the television with the next week as my 30 exchange period is ending at Best Buy. Thanks for your help.

Hi Humble. I have a Sony Bravia Model# KDL52S5100 which has the same issues that you are describing. I have been having these issues since March. I also have the 7216 and I have multiple technicians come out and replace STB’s and also give me a 6416 which also did not work. It actually was worse. While watching a DVR the show would stop playing and the screen would turn blue. Also, while watching TV the screen would blackout and up until recently I was able to rewind to see what I missed. Now I cannot even do that. Now I am missing 75% of a recording because that is how the DVR recording is being broadcasted. I am only getting about 40% viewing time of my live shows and am being told that I cannot get credit for the other 60% because I need to call them daily with the issues. Who has that much time? I contacted SONY and had them send me the update to the TV. I inserted it and updated the TV and still nothing was fixed. The update for my TV was just for the lighting in the TV and nothing to do with the broadcast. I escalated my issue to the CEO, Ivan Seidenberg, and was finally told the truth. I was told that the blackout between the Sony and their STB will continue because of a compatibility issue. The short term solution is to connect the STB to the TV via Coax Cables. So, I paid $2k for a TV that I have to watch via Coax. Are you serious? They told me yes and there is nothing they can do. It is a compatibility issue between certain TV’s and Verizon FIOS. Somewhere there is a list and our TV’s are on it. Verizon knows it. So, basically you can try the 6416 and try to keep calling them, or just use Coax Cable. However from my experience it is a HUGE waste of time! I am calling Bright House as I am typing this. I am no longer going to pay for something I cannot see.Hope this helps!

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