Sony MDR-zx550bn driver not found installing on Windows 7.

I keep getting "driver not found" when trying to install my headphones on a Windows 7 computer. 

 
Hi richardph22, 
Welcome to Sony Community! 
Possibly the driver/s (Bluetooth or Audio) is not properly installed or, for some reason, deleted on your computer. Kindly follow the troubleshooting guidelines here: 
If you're trying to connect your headphones to your computer via Bluetooth, please follow these steps: 
Reinstall Bluetooth driver -> Go to Device Manager -> Bluetooth -> right click and Properties -> Driver tab-> select Uninstall (DO NOT DELETE) -> restart the computer. The driver will be reinstalled. NOTE: If Bluetooth is not listed, check under Network Adapters -> Bluetooth. Or Click View -> Show hidden devices. 
Download or update Bluetooth Driver -> visit the support page (website) of your computer and download the Bluetooth driver. 
If the headphones plugged in to the computer via headphones jack, kindly follow these: 
Reinstall Audio driver -> Go to Device Manager -> double click Sound, video and game controllers -> right click and select Properties -> Driver tab -> Uninstall the driver/s (DO NOT DELETE) -> Restart the computer. The driver/s will be reinstalled. NOTE: If Audio is not listed, click View -> Show hidden devices. 
Download or update Audio Driver -> visit the support page (website) of your computer and download the Audio driver. 
Hope these help.
Regards, 
Vincent 
If my post answers your question, please mark it as "Accept as Solution"
 

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      error_rate 0%
      path /etc completed, status 0
    [root@x4440a backup]# obtool lsdev -lvg
    SL500:
         Device type:            library (ACSLS)
         In service:             yes
         Debug mode:             no
         Barcode reader:         yes
         Barcodes required:      yes
         Unload required:        yes
         Ejection type:          auto
         Min writable volumes:   0
         UUID:                   e0b58224-a1a4-1031-8c0f-002128001bbe
         Attachment 1:
             Host:               x4440a
             ACSLS server:       v215f
             ACSLS port:         0
             ACS id:             0
             ACSLS access id:    acsss
         Reservation 1:
             Component:          obacslibd
             Host:               x4440a
             Process:            32195
         Element counts / addresses:
            10 mte: 1 - 10
           281 se : 1 - 281
             1 iee: 1
             1 dte: 1
         Moves:
            From mte, to: mte 0   se 0   iee 0   dte 0
            From  se, to: mte 0   se 0   iee 1   dte 1
            From iee, to: mte 0   se 0   iee 0   dte 0
            From dte, to: mte 0   se 1   iee 0   dte 0
         Ok_ops: move=1, reserve=1 sense_dev=1, sense_ele=0, unload_any=1, sense_dev_range=0
         State of barcode reader: enabled
    IBM4_0_0_1_1:
         Device type:            tape (ACSLS)
         In service:             yes
         Library:                SL500
         LSM:                    0
         Panel:                  1
         Drive:                  1
         Automount:              yes
         Error rate:             8
         Query frequency:        131072KB (134217728 bytes) (from driver)
         Debug mode:             no
         Blocking factor:        (default)
         Max blocking factor:    (default)
         Current tape:           [unknown]
         Drive usage:            14 minutes, 58 seconds
         UUID:                   179eb954-a1a5-1031-8c0f-002128001bbe
         Attachment 1:
             Host:               x4440a
             Raw device:         /dev/sg18
         Connection type:        SCSI
         Inquiry data:
             Vendor:             IBM
             Product:            ULTRIUM-TD4
             Firmware:           C7Q0
             Serial number:      1310127325
         Tape state:             offline
         Hardware compression:   on
         Last read was:          uncompressed
         Hardware encryption:    available
         Maximum block size:     2097152
    IBM5_0_0_2_1:
         Device type:            tape (ACSLS)
         In service:             yes
         Library:                SL500
         LSM:                    0
         Panel:                  2
         Drive:                  1
         Automount:              yes
         Error rate:             8
         Query frequency:        131072KB (134217728 bytes) (from driver)
         Debug mode:             no
         Blocking factor:        (default)
         Max blocking factor:    (default)
         Current tape:           [unknown]
         Drive usage:            [not set]
         UUID:                   7498ff66-a1a5-1031-8c0f-002128001bbe
         Attachment 1:
             Host:               x4440a
             Raw device:         /dev/sg16
         Connection type:        SCSI
         Inquiry data:
             Vendor:             IBM
             Product:            ULTRIUM-TD5
             Firmware:           D8D4
             Serial number:      1168002114
         Tape state:             offline
         Hardware compression:   on
         Last read was:          uncompressed
         Hardware encryption:    available
         Maximum block size:     2097152
    HP6_0_0_3_1:
         Device type:            tape (ACSLS)
         In service:             yes
         Library:                SL500
         LSM:                    0
         Panel:                  3
         Drive:                  1
         Automount:              yes
         Error rate:             8
         Query frequency:        131072KB (134217728 bytes) (from driver)
         Debug mode:             no
         Blocking factor:        (default)
         Max blocking factor:    (default)
         Current tape:           [unknown]
         Drive usage:            [not set]
         UUID:                   cd20d3fc-a1a5-1031-8c0f-002128001bbe
         Attachment 1:
             Host:               x4440a
             Raw device:         /dev/sg21
         Connection type:        SCSI
         Inquiry data:
             Vendor:             HP
             Product:            Ultrium 6-SCSI
             Firmware:           J39S
             Serial number:      HU1233PPNN
         Tape state:             offline
         Hardware compression:   on
         Last read was:          uncompressed
         Hardware encryption:    available
         Maximum block size:     2097152
    IBM5_0_0_1_2:
         Device type:            tape (ACSLS)
         In service:             yes
         Library:                SL500
         LSM:                    0
         Panel:                  1
         Drive:                  2
         Automount:              yes
         Error rate:             8
         Query frequency:        131072KB (134217728 bytes) (from driver)
         Debug mode:             no
         Blocking factor:        (default)
         Max blocking factor:    (default)
         Current tape:           [unknown]
         Drive usage:            [not set]
         UUID:                   5b6cf420-a1a5-1031-8c0f-002128001bbe
         Attachment 1:
             Host:               x4440a
             Raw device:         /dev/sg15
         Connection type:        SCSI
         Inquiry data:
             Vendor:             IBM
             Product:            ULTRIUM-TD5
             Firmware:           D8D4
             Serial number:      1068002447
         Tape state:             offline
         Hardware compression:   on
         Last read was:          uncompressed
         Hardware encryption:    available
         Maximum block size:     2097152
    HP4_0_0_2_2:
         Device type:            tape (ACSLS)
         In service:             yes
         Library:                SL500
         LSM:                    0
         Panel:                  2
         Drive:                  2
         Automount:              yes
         Error rate:             8
         Query frequency:        131072KB (134217728 bytes) (from driver)
         Debug mode:             no
         Blocking factor:        (default)
         Max blocking factor:    (default)
         Current tape:           [unknown]
         Drive usage:            [not set]
         UUID:                   8bd3659a-a1a5-1031-8c0f-002128001bbe
         Attachment 1:
             Host:               x4440a
             Raw device:         /dev/sg13
         Connection type:        SCSI
         Inquiry data:
             Vendor:             HP
             Product:            Ultrium 4-SCSI
             Firmware:           H64S
             Serial number:      HU1803168E
         Tape state:             offline
         Hardware compression:   on
         Last read was:          uncompressed
         Hardware encryption:    not available
         Maximum block size:     2097152
    HP5_0_0_2_3:
         Device type:            tape (ACSLS)
         In service:             yes
         Library:                SL500
         LSM:                    0
         Panel:                  2
         Drive:                  3
         Automount:              yes
         Error rate:             8
         Query frequency:        131072KB (134217728 bytes) (from driver)
         Debug mode:             no
         Blocking factor:        (default)
         Max blocking factor:    (default)
         Current tape:           [unknown]
         Drive usage:            [not set]
         UUID:                   9ee7dbd4-a1a5-1031-8c0f-002128001bbe
         Attachment 1:
             Host:               x4440a
             Raw device:         /dev/sg23
         Connection type:        SCSI
         Inquiry data:
             Vendor:             HP
             Product:            Ultrium 5-SCSI
             Firmware:           I67S
             Serial number:      HU19477NFE
         Tape state:             offline
         Hardware compression:   on
         Last read was:          uncompressed
         Hardware encryption:    not available
         Maximum block size:     2097152
    HP5_0_0_2_4:
         Device type:            tape (ACSLS)
         In service:             yes
         Library:                SL500
         LSM:                    0
         Panel:                  2
         Drive:                  4
         Automount:              yes
         Error rate:             8
         Query frequency:        131072KB (134217728 bytes) (from driver)
         Debug mode:             no
         Blocking factor:        (default)
         Max blocking factor:    (default)
         Current tape:           [unknown]
         Drive usage:            [not set]
         UUID:                   b45b889e-a1a5-1031-8c0f-002128001bbe
         Attachment 1:
             Host:               x4440a
             Raw device:         /dev/sg24
         Connection type:        SCSI
         Inquiry data:
             Vendor:             HP
             Product:            Ultrium 5-SCSI
             Firmware:           I67S
             Serial number:      HU19477NBF
         Tape state:             offline
         Hardware compression:   on
         Last read was:          uncompressed
         Hardware encryption:    available
         Maximum block size:     2097152
    [root@x4440a backup]#
    [root@x4440a backup]# obtool lsvol -L SL500 -l
    Inventory of library SL500:
         in    1:             barcode F50216, oid 100
         in    2:             barcode I50116, oid 101
         in    3:             barcode LEV008, oid 102, mediainfo hw encryptable
         in    4:             barcode LEV010, oid 103, mediainfo hw encryptable
         in    5:             barcode LEV017, oid 104, mediainfo hw encryptable
         in    6:             volume mf_2min-000025, barcode LEV018, oid 155, 781232128 kb remaining, expired, mediainfo hw encryptable
         in    7:             barcode LEV049, oid 106
         in    8:             barcode LEV058, oid 107
         in    9:             barcode PQ4196, oid 108
         in    10:            barcode PQ4883, oid 109
         in    11:            barcode S50282, oid 110
         in    12:            barcode S50290, oid 111
         in    13:            barcode S50291, oid 112
         in    14:            barcode S50292, oid 113
         in    15:            barcode S50300, oid 114
         in    16:            barcode S60111, oid 115
         in    17:            barcode S60113, oid 116
         in    18:            barcode SF6410, oid 117
         in    19:            barcode SF6411, oid 118
         in    20:            barcode SF6412, oid 119
         in    21:            barcode SF6413, oid 120
         in    22:            barcode SF6414, oid 121
         in    23:            barcode SF6416, oid 122
         in    24:            barcode SF6417, oid 123
         in    25:            barcode SF6418, oid 124
         in    26:            barcode SF6419, oid 125
         in    27:            vacant
         in    28:            vacant
         in    29:            vacant
         in    30:            vacant
         in    31:            vacant
         in    274:           vacant
         in    275:           vacant
         in    276:           vacant
         in    277:           vacant
         in    278:           vacant
         in    279:           vacant
         in    280:           vacant
         in    281:           vacant
         in    iee:           vacant
         in    dte:           vacant
    [root@x4440a backup]#

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    Thanks for your response.
    ACSLS is part of the configuration requirements I need to have in this OBS environment.
    I'm going to re install OBS just to see if anything changes.
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