Sony's XAVC files? Nope. Not true.

Durring purchase, I was told by a chat agent that Elements would handle Sony's XAVC files.
Not True!  I want my money back!!!!!
No phone or chat available that I can find.
I am contacting my credit card company to stop payment.

mknobil
This is not Adobe. Rather a user to user forum.
What version of Premiere Elements are you using and how many days since the date of purchase and did you purchase from Adobe direct?
If purchased from Adobe direct within the last 30 days and you want your money back, then please click on the following link
Contact Customer Care
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
Chat Panel
If not purchased from Adobe direct, then you will need to deal with the seller and the seller's policy regarding return/refund.
Premiere Elements 12 and 13 do indeed support XAVC-S video (import, edit, and export). If you want to explore your particular issue to find out the cause of your problem, we need details which you are not including - how is it not working and all the rest? We would be glad as one use to another to work out the problem with you.
Best wishes for whatever your video editor is going to be.
ATR

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