Sony SBH-52 One earphone not working

Hello Folks
I am thinking less charitable thoughts about Sony products right now. First, my Xperia Z 1 has been dropping calls in my home since December 2014 and no solution in sight. Then I go and get the fancy Sony SBH-52 and lordy !!! One earphone working, the other sounds tired. I tried the "fluff removal" bit no luck.
I then tried my wife's Samsung headphones and get perfect audio both sides. In fact all the Sony Headphones I have tried only work one side. Is Sony making products for one eared folks or what?
Could use some help

It'll be wise to take them back to the store or contact
http://support.sonymobile.com/global-en/contactUs/
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Sony SBH-52 One earphone not working

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