Sony Smartwatch 2 shows grey screen with white bar

My sony smartwatch 2 which i purchased yesterday will pair with my phone and get as far as the grey screen with a white bar near the bottom which is suppose to be the restart screen to continue the install. but it will not restart and continue. what do i need to do?
Topic edited by Rickard

Follow post 1 here http://talk.sonymobile.com/t5/Wireless-accessories/How-to-check-if-you-have-the-latest-firmware-on-y...
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman

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