Sony smartwatch 3 could not play music using walkman

I got the sony smartwatch 3 for christmas, with the intention that i can use it to track my running and play music at the same time via bluetooth headphones. Hwever this has not been able to happen. using the walkman app i have created a play list and enabled download to wearable. my watch said syncing music. so then i open smartwatch using walkman, up pops the song and play button. i click it and its says "could not play song". but strangley i can play the song on my phone and control it with my watch ok. however i do not want to have to take my sony xperia z2 out running with me as it is heavy to run with.
has anyone had these issues? would love to hear if anyone can help me solve this issue its driving me nuts.
many thanks
Sam

Thank you for your post and welcome to the forum.
If you've checked that the Walkman is securely connected and you've selected the music library but still have no audio then the unit may need service. Give Sony product support a call and they can assist you with getting it set up:
http://esupport.sony.com/US/perl/suppor ... dl=ICFC8WM

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