Sony sr5 fce4 shuts down when try to transfer

i use log and transfer it plays the clip but when try to add to queue fce shuts down
works fine with imovie08 not fce4
any suggestions help im new to fce4
thanx

no luck so far i've tried several different settings and trashed my preferences
the only way to get the clips off my camcorder sony sr5 is by using imovie08
and then import them through fce4 the only device connected is my canon s300 printer
thanx

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