Sony store refused to give me a refund

I bought a PS3 on 4/20/2011 I haven't been able to use my product. I know of the network outage/network breach. They told me once I left the store I can no longer bring back my PS3 for a return, unless if it was broken. I find this unacceptable, I have a device that I can’t use and I no longer feel safe with any of my information being on your network now. I’ve spent the last 3 hours trying to find a place to talk to someone, but no one is willing to help me. Your customer support is a joke; no one could point me to any direction. The staff at your store locations mostly Store 21 didn’t even give me any options to want me to keep my PS3 the guy didn’t even say anything other than “ wait till Monday the PS3 network will be up” I then told him I don’t want it anymore at all. Then the manager came out and didn’t even show me any form of respect. His only words were “you can’t return it” and went about his business. Well I’m seeking legal advice at this point since Sony isn’t cooperating with their “customers”
So if any Sony staff has any direction of who to contact at Sony about this matter please fill me in. I’m meeting with a lawyer this weekend if I can’t get the information I want, and a full refund of my brand new PS3 that which I’m not able to use.

I'm sorry to see that you are unhappy with your PlayStation, Sony believes that communication regarding such concerns as yours is best conducted through personal interaction with their dedicated customer service teams - please give Sony PlayStation Customer Relations team a call - the number is on the following link:
http://esupport.sony.com/US/perl/contact-relation.pl
Also, this forum is for Sony Vaio and Sony Consumer products - Sony PlayStation have their own separate forums and so the community there will be best qualified to assist you with any technical questions that you may have:
http://community.us.playstation.com
Any new information on the outage will be on this thread:
http://community.us.playstation.com/thread/3423561

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