Sony Support For Blank Media (CDR)

Hi everybody,
just want to share my experience with Sony...
Recently I bought 100 pack of blank CDR media in Costco. Have not had any problems with it before. And now I threw out third part of it because none of my three writers can record on it. Tried different speeds. No success. Obviously the media is defective. Spent two hours to find out that without receipt Sony will not replace the CDRs.
What a nice policy. They make the disks, stamp their logo on it, and do not honor their warranty without receipt. It is not an expensive equipment that you would keep a receipt for.
Huge corporation. Many years on the market. And the same problems as with cheap ones. Customer satisfaction, relation, etc. Bulls**t.
The support web site sucks. Online chat support link brings you to a web page that does not exist. Phone support staff does not even know that such thing as blank media exists. No e-mail support.
BUT they are gladly display success stories and pictures from their happy customers... Unfortunately I'm not anymore.

Hello,
Welcome to the forums.
Here is the link to our Recording media Support page
http://esupport.sony.com/US/perl/select ... ODTYPE=102
and instructions for warranty support of the media
http://www.docs.sony.com/release/Warran ... -Media.pdf
If you no longer have your receipt. there is good news, since you are a member of costco you have a costco membership file. bring your card to their returns desk or call them and have them look up your past purchases, they will issue you a new receipt.

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Hi
If possible, turn on power, press F10 to enter BIOS mode, and run Memory Test and Hard Drive Test if any test fails you need to replace the part. Please note you need to be sure which part has failed and replace that part only then the unit will work fine. As per my understanding error code 303 is Hard drive failure.
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

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