Sony Tablet S SGPT11CL/S Battery's problem

Hi everybody!
Since 2 days my tablet didn't charge, it can light the red led but the percentage of battery does not advance, now my tablet doesn't has battery charge.
I try to contact Sony Chile, because i don't live in Santiago, but the phones and mails of support contact is not avalaibles, i was though to travel to Santiago, but i don't know the repair prices. 
(what the price in dollars? what the price in CLP? the price is also a little difference)
thanks for read this and greetings !!!

Thanks!  I took a pin and pried the prongs out as much as I could and it works!!!! 

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