Sony VAIO AC Power Adapter Replacement Program fails to ship replacement Ticket# E61281499

After repeatedly being told that this would be put on high priority, still nothing received. Defective, unsafe power brick on voluntary recall was to be replaced within seven business days starting 5/27/15. Several calls and several weeks later, still no results. What gives?????

Yes please. It would not take much effort to be more helpful than the help desk who appear to work in an isolated group unable to comunicate with the departments that actually do the work. - Cannot talk to a supervisor- Cannot get status on parts availability- Cannot find out if anyone is acyually doing anything- Not allowed to call other departments- And my favorite, "That system is down, call back later" I even had a help desk person suggest that since SONY can't find the part, just go to a local store, purchase the part and we promise to reimbuse you. Right now our part cross reference system is down so I do not know what part you should buy." I do not know what's up in your company but this is DEFINETLY not the powerhouse company I've known for the last half century. Another KODAK in the making?

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