Sony VAIO laptop not recognizing video ipod

I just got a new Sony VAIO laptop. I plugged in my ipod, and it recognized it as an ipod and everything. I went to go install it, and the stupid windows hardware installation wizard couldn't install it. I have tried numerous times and it still can't. Now when I plug my ipod in, neither My Computer nor itunes recognizes it. The latest ipod updater doesn't recognize it either. However, the ipod itself has either the "charging" or "charged" icon on it. It charges like normal when connected to the laptop. I have yet to see it say "do not disconnect" when I connect it to the laptop I am using USB to connect the ipod. I have tried all of this stuff too and it didn't fix the problem: http://docs.info.apple.com/article.html?artnum=301343

After three days and countless hours that I will never get back, I finally figured out how to get the computer to recognize the ipod and work like it is supposed to. If you go to the device manager and it is showing up with a yellow question mark next to it, open it up and if it is giving you a code 28, try this.
Go to this thread, it helped me and maybe it will help you.
http://discussions.apple.com/click.jspa?searchID=-1&messageID=2004249
Good luck.
Sony Vaio Windows XP Pro iTunes 6.0.5.20

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Hi sarahdavis0_o,
Welcome to the Apple Support Communities!
If neither your iPod or iPhone are being recognized by iTunes when connected, I would recommend the steps in the following article.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Have a great day,
Joe

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Sony Vaio Laptop Won't Turn On

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Check if the DC jack is loose or damaged within the computer.
Remove media from the CD/DVD drive.
Disconnect all external devices that are connected to the computer.
Connect the AC adapter into a known working AC outlet and to the DC jack on the notebook, and then attempt to turn on the computer normally.
NOTES:
Verify the correct Sony AC adapter is being used, and not a third-party replacement AC adapter.
Connect the AC adapter directly to a wall outlet and not to a surge protector or extension cord.
Some AC adapters have a POWER LED indicator and can be confirmed as receiving power by ensuring the LED is lit. If the AC adapter is damaged, or the LED is not lit or continuously flickers when plugged into a working AC outlet, the adapter must be replaced.
Disconnect the AC power adapter, remove the battery, and then press and hold the Power Switch for 5 seconds. Once that has been done, connect the AC power adapter again, and then attempt to turn on the computer normally without the battery installed.
NOTE: If the computer turns on without the battery, the battery is either completely drained or defective. Put the battery back in, reconnect the AC adapter and charge the battery for 24 hours. If the issue still occurs, that battery is the problem and will need to be replaced.
Remove any additional Random Access Memory (RAM) that may have been added to the computer.
NOTE: If removing the added RAM memory resolves the issue, check the computer specifications to ensure the memory modules meet the minimum requirements. If they do, the modules themselves may be defective.
Attempt to turn the computer on.
***We also have a YouTube video that walks you through these steps: http://goo.gl/Kl8lD
If my post answers your question, please mark it as "Accept as Solution"

Sony vaio does not connect

Hello.
I have a Sony Vaio laptop. My main computer is an iMac. Everything I have wirelessly connects to my airport extreme, except the Vaio. I can see my wireless network, but can't connect.

Its no help to you but I've got the same issue. Apple have been really helpful and checked out airport and it's running fine BUT it looks like this is a vaio issue. The smart network or whatever they call it seems to conflict. I've tried new drivers but not getting anywhere. Let's hops someone has a fix. I'm fairly good on pcs etc and I've tried to disable the smart network etc and it's just not connecting to the Internet. I've got 2 iPads, iPhones, iPods apple tv and it works seamlessly. Just not the Vaio. Might need to bin windows altogether now after the years of hassle it's caused me. Good luck sorting your problem out.

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Hi ltc58!
Thank you for considering Sony Community!
Since your laptop is quite old and you're experiencing slow performance, performing a Full Format Recovery would be the best option, as long as the recovery partition of the unit is still intact and not corrupted. Yes, you can still try to format the computer. Please make sure to backup all of your important files on your external drive. The laptop will reinstall the Operating System and it will go back to its original factory settings.
Please follow one of these steps:
Using Assist Button: Shutdown the laptop and remove all peripherals except for AC adapter. Press Assist button. Select Start Recovery Wizard -> skip Rescue -> Start recovery.
Using F10 key: Shutdown the laptop and remove all peripherals except for AC adapter. Turn on the unit then immediately, keep tapping F10 key.
NOTES:
*If an Edit Boot Options screen appears, press the Enter key.
*If a Windows Boot Manager screen appears, select VAIO Recovery Environment and then press the Enter key.
In the VAIO Recovery Center window, under Choose a program, click to select Restore Complete System. Follow the on-screen instructions.
The process will take for about an hour. If none of these works, then the recovery partition is not accessible anymore. You may contact Sony Support based on your location to order a Recovery Disc or use a retail version of Operating System.
For further assistance, we kindly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Hope one of the process works. Good-luck.
Regards,
Vincent
If my post answers your question, please mark it as "Accept as Solution"

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Windows XP
Windows XP
Windows XP

I've downloaded itunes, tried researching and
troubleshooting til I'm blue! I plug in the ipod and
the only thing my device manager shows is USB mass
storage device. By the way, my ipod did NOT come with
an installation disc. And yes it's fully charged. The
orange lights up while charging and when I plug in
the ear pods the blue light stays lit.
IF the GREEN LED stays lit continuously, SOMETHING is seriously wrong with the Shuffle! READ the following
article, "Understanding iPod shuffles status lights", especially the part on " Using iPod shuffle to play music"
http://docs.info.apple.com/article.html?artnum=300553
iTunes is not recognizing the ipod either (as my
friend said it should)
I even installed itunes on a friends' computer and
had the same problem. I just got this for my son for
Christmas and needless to say he's a bit
disappointed.
Did I buy a lemon?
Perhaps...but they're Not ALL lemons by any means.
Please help!!!

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Not sure if this helps:-
The music files, were they bought from your iTunes account or did someone gift them to you after buying from the iTunes account? If they are yours you can download them again if you clear or de-authorise the ipod, it has to be done by whoever gave you the ipod to do this (the registered owner). If they were bought for you on another itunes account I don't think Apple let you use them as they are copyrighted and they don't belong to you, they belong to the person who bought them. If the music files where ripped from music cd's then click and drag them to a new folder on your desktop and have the person who gave you the ipod to de-authorise and unregister it. Then you re register it and put your files back from your desktop folder in your iTunes folder and synch. Hopefully that would work. Any files which you did not buy, I would not know how get around this, best bet is to take it to you nearest Apple Store and explain that they were gifted to you and ask how you can use them. The best way to gift music files is to buy the gift tokens and give these. Hope above helps.

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Hi Jim,
Thank you for your reply to my posting about iTunes not recognizing my iPod Touch after upgrading to Leopard.
iPods & Finder. Some other postings incorrectly lead me to believe that the iPod would show up in the "Finder". Thanks for setting me straight on this.
iTunes Not Recognizing iPod Touch. Prior to your posting, I had already read the article you referenced (to remove and reinstall the Apple Mobile Device Service per article "http://support.apple.com/kb/HT1747").
Prior to your posting, I had also read other articles in various "Apple Discussions" (forums) that suggested this recognition problem could be resolved by uninstalling/re-installing iTunes 8.0.2. Some implied that you could just re-install iTunes 8.0.2 right over the currently installed one without bothering to uninstall it.
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Itunes is not recognizing my ipod. there is no sync under file. I need to download the music just purchased from itunes.

itunes is not recognizing my ipod. there is no sync under file. I need to download the music just purchased from itunes.
can anyone help?

Do you see your iPod under Devices on the left side of the iTunes window in the source list when it's connect to your Mac?
BTW... you sync iTunes media from the tabs in the iTunes menu, not from the File menu unless you are transferring iTunes purchases from the iPod to your Mac.
Might need to zoom to see this graphic. I have "Music" selected as an example.

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http://support.apple.com/kb/TS1369
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http://support.apple.com/kb/TS1382

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Hi
My computer is not recognizing my iPod NanoPod - and as a result 'The Devices' section is not showing up in order to sync new Playlists to my Nano-Pod. Any suggestions?
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What happens if you try to reset the device with it still connected to the PC?
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Sony VAIO laptop not recognizing video ipod

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