Sony Vaio VPCEB3F4E intermittent power on problems

Hi All
Model above. Four years old, new SSD, everything else factory. Fan cleaned six months ago.
Was working away one day and just turned off. Wouldn't boot back up. Tried to take out battery, hold power for 30 seconds, then boot didn't work (power light goes green for five seconds and then turns off). After one go it booted up and went to home screen as normal, then turned off again and wouldn't boot ( light green for five seconds and then off) I left it overnight not plugged in and came back this morning and it booted fine, worked all day on it and then exact same thing happened. Now it is not booting again, the power light is still going green for five seconds but then just turns off. There doesn't appear to be any movement from fan etc.
Notes
The fan has been spinning loud of late but wasn't when it did work for a few hours. Battery life has been fine.
The green light won't come on with the battery in, only works with battery out now. However previously, when it booted earlier today the battery was in. Not sure how much help this is, the true definition of an intermittent fault!
Thanks for your help.

 
Hi pokermanpat, 
Thank you for visiting Sony Community! 
We really appreciate your time posting the issue that you had and posting your own resolution. I'm sure your suggestion really helps others with the same issue. And reseating the RAM is actually part of our troubleshooting as well. You did a great job. 
However, if you will experience the same issue or you need further assistance especially for hardware issue, we kindly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Thanks again.  
Vincent 
 

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    but all this does is remove the battery/ and adp1/ folders from /proc/acpi/ and break acpitool functionality. The log still doesn't mention the dsdt hook, either.
    [4]
    The old way to do this was to use the acpi-dsdt-initrd-patch-* patch, but that hasn't been updated for modern kernels, presumably because of the new "functionality" from mkiniticpio. The current kernel .config doesn't include any options for ACPI initrd/initramfs support or reading a DSDT from initramfs, which is the functionality provided by this patch.
    This covers all the methods I've been able to find on the internet and I'm at a loss for what to do. Am I doing something wrong in [1]? Under what conditions will the compiler fail/succeed with a CONFIG_ACPI_CUSTOM_DSDT_FILE?
    When I recompile I fix the 'Zero' definition and a couple compiler errors and warnings. The errors come from section length definitions, which read as 0x00000000 rather than the appropriate max-min value so I fix those, and the warnings come from _T_* methods belonging to the compiler, so I refactor the code to remove the initial underscores. The last warning comes from an isolated And statement that's within brackets (compiler complains it doesn't do anything), but if I remove that the compiler fails hard.
    Thanks to anyone who's read this far.  Please let me know if you have any ideas how to get my system to use a customized DSDT.
    Last edited by paraffin (2011-09-29 23:20:30)

    Thanks for the offer, Radioactive man However, I'm actually compiling a customized kernel with the linux-ck and -sony patches, so your packages won't help. (The custom kernel works fine and I've tested this battery behavior on the the regular, -ck, and -sony kernels as well)
    Anyway, so I tried another compile with
    CONFIG_PREVENT_FIRMWARE_BUILD=n in addition to the options listed in [1] and that time it compiled.
    Unfortunately it still didn't load the DSDT!
    I did catch a quick little error message that turned up in kernel.log though;
    /var/log/kernel.log:Sep 15 11:50:24 localhost kernel: [    0.925780] acerhdf: unknown (unsupported) BIOS version Sony Corporation/VGN-FZ4000E/R2110J7, please report, aborting!
    acerhdf is a fan controller module for the Aspire One, and perhaps I left that in the kernel config and it's preventing the custom DSDT from loading, even though the acerhdf module never gets loaded itself, nor is it in my rc.conf or anything else... If that was the cause of all this, I'm gonna be angry...
    Anyway, this message does not appear with my latest kernel build because I took off the custom DSDT option, hoping to be able to use ACPI_CUSTOM_METHOD=y, which supposedly allows one to inject a custom AML method into a debug fs. It wouldn't have worked anyway, as it doesn't let you modify Device sections, but even with a dummy method insertion it didn't give my root modification privileges as it was supposed to...
    Will try recompiling AGAIN with this CONFIG_ACERHDF=n (it's simply 'not set' in my current .config), while also enabling the custom kernel etc. If this doesn't work I have no idea what I'll do.
    Anyway, thanks for your help and time:

  • Win 7 (Sony Vaio) Battery Doesn't Charge

    I have a Sony Vaio VPCEB11FM notebook with Win 7 64 and suddenly the battery doesn't charge. During shutdown, Win 7 was installing updates and before it was done it went off.
    After that Win 7 doesn't recognize the ac adapter plugged in and the battery doesn't charge.
    The updates downloaded are not running or installing.
    I have tested the ac adapter and battery on a laptop exactly like my one. And it worked just fine.
    There are no updates available for battery from manufacturer.
    The charging light is off when i plug the ac adapter.
    The laptop works without battery, but plugged in ac adapter.
    Plz, helpppppppppppppppppppppppppppppppppp...

    Hi
    I've had a number battery problems to do with rapid
    discharging and not charging properly - the batery was nearly new and previously had 3 hours life before an update ... Sony Support
    have been worse than useless ... In case it helps (given that your problems started after your Windows 7 update) - my
    problem was not the physical battery (or BIOS or drivers or a number of other things I checked) but the Sony VAIO battery management software which stopped working after I installed the 64-bit Windows 7 update Service Pack 1 (SP1).
    There may be no harm in just trying to re-install the Sony VAIO Battery Checker software - it worked for me ... To do this, run
    the VAIO Care Recovery and Restore programme (from the start menu), use the Recovery option  - Reinstall Applications and Drivers – and re-install the Battery Checker
    (tick the check box option).
    Hope this helps :)
    Here's the full detail of what happened to me in case others have similar problems:
    Warning to all 64-bit Windows 7 users:  Do NOT install Windows 7 SP1 !!!!!   If you do and
    the Sony VAIO battery management software ruins your battery, Sony Support won't replace it but blame Microsoft instead.
    After I installed the Windows 7 update for SP1 my battery performance died - the battery would
    discharge from 100% to zero in only 52 minutes
    (it was nearly 3 hours before installing SP1).  In a specific timed test for Sony Support the battery took 47 minutes to discharge to 50% and then rapidly discharged from 50% to zero in the following 4 minutes.  In
    all tests I performed the machine did not ‘turn off’ but crashed as if the battery had been ripped out, prompting a safe-start by windows each time.  From zero charge, the battery was re-charging to 100% charge in about 20 minutes.
    Sony Support were useless, so I started to read many technical discussion forums online and found that hundreds of Sony users
    have the same problem with battery performance with no solution.  Many discussions online have led back to a wrong idea: that the Microsoft Windows system drivers –
    battc.sys and
    compbatt.sys – used for Microsoft Composite Battery management are too old to be 64-bit versions.  This idea is because the Microsoft driver information
    displayed in the Device Manager window shows a driver date of 21/06/2006, before Windows 7 64-bit was deployed.  However the actual hidden driver files in the Windows System folder (version 6.1.7) are dated 14/07/2009 and are indeed 64-bit versions. 
    I found this after I spent hours looking for new versions of the drivers and when I couldn’t find any mention, let alone new versions, I then checked the actual file properties myself and discovered the Microsoft drivers are fine (even though there is
    a Microsoft Windows 7 error displaying the date using Device Manager).  Similarly, a number of people have updated their BIOS with no change to the problem (so I'm leaving that alone).
    I then investigated other ideas – and eventually checked that the version of VAIO Power Management and Battery Checker
    VAIO (part of the Sony Notebook Utilities exe) for my machine (VPCEB3C5E).  The latest versions I could see online (Sony sites) all appear to be the same versions as those already installed on my machine. 
    However, I tried one final, simple action and it fixed my machine:
    I used the VAIO Care Recovery and Restore programme
    (from the
    start menu),
    selected the Recovery option – Reinstall Applications
    and Drivers – and re-installed the Battery Checker (check box option).
    This fixed the problems with the battery management
    where the machine suddenly crashes without adequate warning when the battery is discharging. The
    battery now shows a steady discharge from 100% down to zero (remember, before it discharged quickly down to 50% and then from 50% to zero in the last 4 minutes). It also charges back up at a steady (safe) rate rather than rapidly.  
    Unfortunately, my battery is now damaged but Sony Support do not want to know.  In
    the several weeks while the Sony software was not working properly the battery had been rapidly re-charged, over-charged and is now damaged. 
    The previous battery life of over 2.5 hours in normal use (let alone test conditions
    doing nothing) has been reduced to less than an hour since the 64-bit Windows 7 SP1 installation.
     Things
    cannot still be fully correct with the Sony battery management software because the
    battery health status in the
    VAIO Control Centre is still displaying
    GOOD. 
    So Sony Support will not replace the battery, even though previously they contradicted themselves by saying I had to run industry standard tests - now when the tests show the battery is faulty Sony then go back to relying on
    software that was the cause of the problem.  Unbelievable !!!
    Moreover, the Sony European Support guy escalated my case (5568077) and the response he got was this is a Windows 7 issue and
    not a Sony problem ... Therefore, should I ask Microsoft for a new Sony battery even though it was the Sony software at fault?  Even more unbelievable by Sony !!!!!!
    So, all Sony VAIO Users - don't install Windows 7 SP1 and expect Sony Support to help.  
    Most of all - when the Sony VAIO battery management software ruins your battery, don't expect Sony to replace
    it. 
    And now for a bit of a rant to make me feel better ... This was the first time I've bought a Sony - I've had dozens
    of Dells over the years but thought I'd try a VAIO for a change ... Given my recent experience guess what my next machine will be?  Sony may be making a small financial loss since the Tsunami and online PSP gaming / hacker problems, but with service like
    this their VAIO losses will also be significant in the future - Sony just don't get that customers pay for and expect service when we buy a machine ... Idiots!
    Cheers RB, England

  • Sony Vaio Laptop Won't Turn On

    I have a Sony Vaio laptop that turns off every time I turn it on. I have taken it in for repairs and they can't that nothing is wrong with it and they can turn it on. They even run diagnostics and have opened it up and can't find a problem. I did update the computer from Windows 7 to 8 but the problem was happening even before I updated it. At first, it would turn off then I would be able to immediately turn it back on, then it would turn off and I would have to wait a few minutes and it could turn it back on. Now, it won't be anything. I know it does work because it was on when I got it back from the repair shop. Any  help would be greatly appreciated. I am getting very frustrated!

    Check if the DC jack is loose or damaged within the computer.
    Remove media from the CD/DVD drive.
    Disconnect all external devices that are connected to the computer.
    Connect the AC adapter into a known working AC outlet and to the DC jack on the notebook, and then attempt to turn on the computer normally.
    NOTES:
    Verify the correct Sony AC adapter is being used, and not a third-party replacement AC adapter. 
    Connect the AC adapter directly to a wall outlet and not to a surge protector or extension cord.
    Some AC adapters have a POWER LED indicator and can be confirmed as receiving power by ensuring the LED is lit. If the AC adapter is damaged, or the LED is not lit or continuously flickers when plugged into a working AC outlet, the adapter must be replaced. 
    Disconnect the AC power adapter, remove the battery, and then press and hold the Power Switch for 5 seconds. Once that has been done, connect the AC power adapter again, and then attempt to turn on the computer normally without the battery installed.
    NOTE: If the computer turns on without the battery, the battery is either completely drained or defective. Put the battery back in, reconnect the AC adapter and charge the battery for 24 hours. If the issue still occurs, that battery is the problem and will need to be replaced.
    Remove any additional Random Access Memory (RAM) that may have been added to the computer.
    NOTE: If removing the added RAM memory resolves the issue, check the computer specifications to ensure the memory modules meet the minimum requirements. If they do, the modules themselves may be defective.
    Attempt to turn the computer on.
    ***We also have a YouTube video that walks you through these steps: http://goo.gl/Kl8lD
    If my post answers your question, please mark it as "Accept as Solution"

  • Sony VAIO Flip 15 no longer booting

    Hi all,
    Here's my problem:
    First it started as the touchpad not functioning after powering on from sleep mode. So I uninstalled and reinstalled the touchpad drivers and it works again after a reboot. But the next time I power it on from sleep mode it stops functioning again! At that point, my laptop decides it's time for an update, and forces an update when I shut down the laptop so I don't touch it for a couple of days. Next time I try to turn it on, my laptop won't even boot up properly ! And by that I mean that I'll press the power button, the power (solid green led, no blinking) and hdd led will turn on, the fan revs up, but while the screen is still black, it shuts down. Right after it shuts down, it will try to power on again with no intervention from me and then shuts down once more. Now every time I try to power on, that's the only process that I get. That's about all I can describe for the symptoms.
    Here's what I've tried:
    -Get to bios screen and try a recover, the laptop won't even allow me to get to a bios screen (tried using the battery kill method and then assist button, no luck)
    -Remove the battery to reset bios and try to power on again, but the same process as I mentioned repeats itself
    -Remove and reinsert the cmos battery but again when I try to power on, the same thing happens
    -Try to take the battery out of the picture and only use AC power, but still the power issue
    -Tried removing ram disks in all combinations and try to start each time but still the same issue. 
    -Tried reseating hdd and ram and most everything but still same issue
    *All have been attempts by regular power button and the assist button*
    Essentially nothing will get past this ****** powering laptop on, and then it shuts off and tries to power on again by itself and shuts off again, all with a black screen that can't be bypassed
    Sony VAIO Flip 15A
    MODEL #VF15N17CXB
    Please any help would be appreciated! I don't have the money to afford a repair at the moment so I'm out a very expensive laptop if this doesn't get fixed!

    Hi ttran106,
    Welcome to Sony Community!
    We regret to know that your laptop is having a power issue. When did it start? May I know what is the current operating system of this laptop?
    If the laptop won't stay on and it always restart by itself then we can't perform any troubleshooting. I'm confused on the things that you said you've tried. First thing this SVF15N17CXB is a compact laptop wherein the battery is not removable, RAM is not removable nor the CMOS battery unless you open up the laptop by yourself. (We have an authorized technician to help you fix the laptop)
    Click on this link and please make sure that you will follow the instructions provided to isolate the issue.
    Please keep me posted.
    Regards,
    Jen
    If my post answers your question, please mark it as "Accept as Solution"
     

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