Sony won't stand behind their products

Recently I called Sony's Customer Service to shedule my PS4 for service. The unit keeps ejecting disc's as soon as you put them in. I was told that my unit was 2 month's out of warrenty and there was nothing that they could do for me. My only option is a $149.99 service charge to fix it. At that price I might as well save a couple pay checks and buy a new system. Any problem that I have ever had with a system ( Nintendo,Xbox,SEGA) the maufacturer would fix the system for me even if it was outside the manufacture warrenty. After dealing with Customer Specialist Quinn, its clear to me that Sony does not want to stand behind there product and doesn't care about a known problem PS4 users are plagued with.

I have been buying Sony products for years, and when I was finally able to purchase a new tv I went all out and got a brand new KDL55W900A. Sony originally charged $3,300 for this television, and it is because it is full of tons of advanced technology and top of the line features, and the picture really shows this. HOWEVER, the issue that I am having is that there are many dead pixels on the screen that are very noticable especially when I am watching animated movies and playing games. I have called Support various times, and always get the run around. The first person that I explain this to will tell me that it is not normal operation and that they will send me a replacement, but then tells me that I have to speak to customer relations. Customer relations then tells me that it is normal operation. How is this normal operation?! It is in no way normal for me to have to watch something on a $3,300 television that is not performing like a $3,300 television. I bought a Sony product because I believed that they are the best, but if they are unwilling to stand behind their products and tell me that dead pixels are normal, then I would be no worse off buying a Samsung or Vizio for that matter. This is unacceptable and from here on out I am going to tell everyone who asks to stay away from Sony products because they do not stand behind their products.

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Adobe is standing behind their product

I purchased the teacher/student edition of adobe Creative Suite 5 Design Premium. The description said for one teacher & 3 students so there should be 4 applications. So far, I have installed two applications and there should be two applications left. When I tried to install a third application I received an error message stating that I had already installed two apps and that was all I was allowed. I contacted adobe twice and reached people that could only quote the EULA for standard software.
Why would I be asked to submit three student ID’s for the teacher/student edition if only one student can use this at a time. What do I need to do to be able to install the four apps as stated when I purchased the software. One cannot teach three students in a classroom setting if only one student and the teacher is allowed access to the software. They suggested I buy a license for multiple computers. I'm sorry but--I thought I did that with the three student edition. I am SO frustrated! Their customer service sucks!

Sorry you're running into difficulties. I've never heard of anything like that before - what teacher/student version are you referring to, can you post a link to the page you purchased it from?
Each Adobe education edition typically offer use for one person on up to two computers...
There may be four different applications within a given suite, but they cannot be spread over four different systems.
For example, CS6 Design Standard contains Photoshop, Illustrator, Acrobat, and InDesign - but they have to stay installed together.
If it's not what you wanted, then Adobe does have a 30-day Return Policy you could use to get a refund if you're truly unhappy with your purchase.

How do I get Apple to stand behind their warranty and replace my defective computer? The hard drive has been replaced twice, the track pad once, and other hardware issues. Can anyone help me so I can get Apple to replace my defective

My computer has been a lemon. They refuse to properly diagnose, fix, and document my complaints regarding the multiple failures I have had with this computer. Also, I was told that upon my logic board being replaced back in April or May that the topic of replacing the computer altogether with one of equal equipment would be appropriate. Insofar, I have been to the store at least three times in the past month to discuss my issues with the computer that were not resolved when the hard drive was replaced in May. I was also told that the repairs on my system would be good for up to 90 days after the repair work was done and that I could buy AppleCare at the end of the 90 days in lieu of insuring a product that still had defects. I have been on the phone for what feels like hours with Apple trying to work this issue out but they are not wanting to stand behind their product nor are they willing to stand behind their warranty. The warranty expressly states that a computer can be replaced entirely if the defect is considered hardware malfunction and at the representative’s discretion. Every time I brought it in for repair it was due to hardware malfunction; however, they also said once that it was an accessory that I bought that was causing the problem which ended up not being the case after all. This is totally unacceptable. I also asked Mark from AppleCare to let me know what was repaired the second time the computer was put through a diagnostic at the Apple Store. Beachballs, Gears, excessive heat, not being taken seriously at the Apple Store, being insulted by a Mac Genius at the Apple Store, being misinformed by a Mac Genius, dealing with a misinformed Mac Genius. They replaced my iPod touch without much ado. I was also accused by an Apple Genius of being "hyperbolic." He said this in response to my complaint of the computer melting--literally--items on my computer desk. I am either wanting a refund of my money or a replacement of my laptop. Also, I have lost an incredible amount of data on my computer due to the hard drive being replaced x 2. Not acceptable. Also, the Apple store is 1 hour from where I live. I am currently looking for employment and additionally have a legal case pending where I am the plaintiff. I have lost VERY important documents in both matters which has caused an extreme amount of stress. I do not need the added stress of an unreliable and unsafe computer. I also have been waiting for a call back from Kelly (left two voice messages with Kelly) and Mark (wrote an e-mail for which he has not responded to insofar) at Apple but have heard nothing from either one of them regarding the status of my computer. The only thing I received which was automated by the Apple Store was a confirmation that my computer was ready. I have requested documentation of what was done (basically, I am asking for the receipt) before I drive an hour to pick it up. Haven't heard anything. I brought this computer in on July 24, 2011. We are now upon August 2nd. When do I get to know what was even done on my computer? Do they really think that I am going to take back a computer into my possession only to have to bring it back shortly thereafter to address one of the many issues causing it to malfunction in the first place? I have owned 5 computers since 1988. All of them PCs. This is my first Mac. Will it be my last?

The only people who can possibly assist you with this is Apple Customer Relations, call your local Apple contact number and ask for Customer Relations then explain your situation clearly and politely (be firm but don't rant).
You might want to investiage what the local laws are regarding defective goods and 'fit for use' definitions on warranties etc. Consumer Protection can be a useful tool to use or bargain with if needed ...

Why doesnt Palm stand behind their equipment?

I upgraded my phone through Sprint to a Palm Pixi. It was the first 'Smart Phone' I ever had. About two weeks after I got my Pixi the rubber that surrounds the back started to peel away starting where you plug it in to recharge it, about two inches up. I took my phone back to the Sprint store, and they told me I could not get a different phone, they had to change it out with a refurbished one. Two weeks later they finally called me back saying to come swap my phone out. When I got there the replacement phone was peeled all the way around the side and around the top! They told me they would re-order. I asked how long it would take, they said three days. I called back four days later and they told me the item was backordered but they would order another one and I would have it in just another couple of days. At this point I was mad and called Sprint customer service. They checked and said that store didnt have a replacement order in for my phone. They called the store and waited while the store put in the order. Four days later I got a call and went back up to have my phone replaced. While the phone looked to be in great condition, when I got it home and tried to call out on it, I found you cannot hear the person on the other end unless the phone is on SPEAKER. I called Palm at this point, and all they can do is the same thing Sprint has done...send me another REFURBISHED phone. I dont want another phone that someone else has broken and sent back to be fixed. I want a phone that is going to work right. Its like buying a used car, I dont want someone elses problem. Why doesnt anyone stand behind their products any more?

First of all if this device failed within 2 weeks you should have been provided with a new replacement device. As you have described the problem it sounds like all you needed was a replacement back cover. This could have been sent to you directly from Palm at no cost. Once you pass the 30 day mark then all replacement are refurbished devices.
I apologize that you received a such a run-around, this should have been handled better. At this point Palm would have to replace the device with a refurbished unit as an advanced exchange. Sprint would also have to replace the device with a refurbished unit. It is too bad you were not sent a back cover for your original Pixi device, as this would have been a quit fix.
If you want to get an advanced exchange for your faulty device please call 877-426-3777 and we will take care of this exchange for you.

Nokia stands by their product !

I am a new Nokia mobile phone owner. I have a three year contract with Rogers I began my contract with an LG slider. For unexplained reasons the screen broke although it was in a protective case and had a screen protector on it. I must say that I am truely not happy with the service I got from LG the cost of repair and having it sent back to me was the same cost that I would have paid for the phone if I was not on contract $200 canadian !!! Good greif !! Not a cost that I had at the time to pay so I told them to keep it or trash it do whatever with it-at this time they proceeded to tell me that I had to pay them $25 to trash the phone. I was not impressed.
So in search of another phone that would be compatible with the Rogers SIM card I went and came upon the Nokia 2680. I dont know what happened but the phone just shut off and would not turn back on. I called Nokia and they asked questions and done some troubleshooting methods. My problem unresolved, they are honoring thier product and have asked me to send it back for repairs.
I can say I am happy that a company, Nokia, stands by their product and is their to please their customer. I will be looking forward to updating my phone to a Nokia brand sometime in the future my 2680 will do me for now, i see a N86 or N97 in my future.
Way to go Nokia!!!!!

1. The LG phone you were reffering to probably would have cost you at least $400+ ro buy outright without a contract and since a broken screen is not a manufacturing or design defect there is no reason why is should have been covered by warranty.
2. I wouldn't really a company like Nokia fixing your phone under warranty outstanding customer service. The phone had a problem, it was NOT due to physical damage as your LG was so it is just proper everyday way of doing business and I would expect no less from any company.
3. I have been a HUGE fan of all Nokia products since my first Nokia 2128 in 1994 and have owned no other brands since then. You mentioned a N86 or N97 possible in your future. Go with the N86, the N97 is absolute garbage and Nokia WILL NOT stand behind this product. Search this forum if you want to see the endless list of complants that mostly have to do with the hugely underpowered processor, insufficient amount of available memory (RAM) and the terribly buggy firmware (operating system) I contacted Nokia about this phone, explained to them that i was a loyal customer who has owned 13 previous Nokia phones that I was completely happy with and then expressed my disappointment with the N97. The only answer they could give me was to send the phone in for repair and that N97 customers have "preffered service" which means they pay for shipping both ways instead of 1 way. I am sure the reason for the preffered treatment is because Npokia is aware of all of the issues this phone has and it is a tiny attempt to calm the masses about what a terrible phone this is. I bought my phone directly from Nokia USA but am currently working on a project in Canada which will have me here for 2 more years. I asked them about the shipping and they said I have to bay for shipping BOTH WAYS and there were no exceptions. I explained that I am not the only one haveing a lot of issues with this phone and they could look on this site if they want proof and the answer I got was "those are all users in Canada and this phone is not designed for use in Canada" ???? **bleep**??? It is a GSM phone with world wide coverage AND it is sold by Bell Mobility in Canada! I explained that sending it in for repair will not fix anything because the problem is inherent to the phone, not specific to my particular phone and requested that they at least pay for shipping back to me and I would pay the shipping to the service center. The answer was NO.
Nokia has no regard for a loyal customer. They sell phones world wide but do not have an international warranty. They wil sell you a phone that will work in almost any country in the world, but they will only service it in the country you bought it in. I was told that if I sent it in to the Canadian service depot they would not service it because "they would not even know how to fix it" Why? This phone is sold in Canada, they certainly should know how to service it. If you buy a laptop from most companies they have an international warranty because they know you are likely to travel with your laptop, surely Nokia must know that their customers will travel with their phones, why else would they put in international frequencies when they could get away with only the local ones and the phone would work where it is sold.
So trust me Nokia are no angels when it comes to customer service, they are just a huge company that will sell you their most expensive phone, and an extended warranty but not care much beyond standard warranty issues. They will not even provide a loaner even though they are aware that the product is a LEMON!. If the N97 were a car it would have been recalled months ago.
I WILL be sendin my N97 in for repair as soon as I purchase a suitable Android based phone or possibly the 4th generation iPhone, but NEVER another Nokia phone. I am probably even going to get rid of my collection of almost every Nokia i have ever purchased, i am that disappointed with their service.

Be Careful - HP may not stand behind your product purchase!

I bought a DV 9500t laptop a few years ago for nearly $2700. The video card fried recently and upon looking into it, there are thousands of reports of a defective Nvidea card used in this unit. Nvidia has even acknowledged this. (There evidently is also a class-action pending.) Upon contacting HP, I was told it would cost me $423 to fix and get this, When I asked the rep if he felt HP should stand behind the card especially when they were aware of it being defective, I was told "... if I would have purchased the extended warranty, I wouldnt have to deal with this problem..." Worse yet, the repair replaces the defective card with, guess what, the SAME defective card!! With respect to my computer, their concern was an absolute zero - I have purchased several thousand dollars worth of HP products personally and have influence on well over 5M of purchasing power. This $423 I had to spend will put a great deal of revenue into the coffers of another company down the line regarding future sales.
Never Again!! Do some checks yourself and see just how HP rates regarding repair frequency. Chances are you wont buy HP again!

I purchased an HP Mini. The SSD and motherboard have failed. Hours of run around on the Chat support. Hours of run around on the phone support. Manager Ralph of no use.
They are not taking responsibility of a defective product.
My advice do not buy anything else from HP. I currently own four HP printers, a desktop and four laptops. As soon as I can I will be replacing all.
If HP cannot stand behind a product and take responsibility for repair...then I do not want their products.

What do you do when you can't stand behind your product?

You must work for AVG Cloudcare. I feel for you. Just imagine the people who sold it to their customers and are now taking the heat for how bad it has become. We're the ones having to give refunds to mad customers.
It's been one of those weeks so I'm just venting. Sounds like you have a conscience, a good car salesman you would not make. If you're in sales and having to meet customers then your only option is probably to find another job. They're not going to change the software based on your opinion. Good luck!
And I just realized you said you were in IT. I'm going to sit over here and be quiet now.

I work IT for a software company and I cannot in good conscience recommend our software to anyone.
Have any of you been in this position?
This topic first appeared in the Spiceworks Community

HP not standing behind product - pavilion p6320f PC

I just had a motherboard fail on a pavilion p6320f PC. Took it in for repair & tech agent was told that he couldn't order a replacement motherboard since that motherboard was defective. I've been researching this problem & found that there were numerous complaints about the motherboard during the time in which my computer was in warranty. Instead of posting a recall for the motherboard & standing behind their product, it appears that HP just hoped to get people out of warranty in hopes that they would buy a new HP product.

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Apple needs to fix it or give support to those that own their products

I have been working all day to resolve that the new version of itunes doesn't recognize my Ipod nano g4. I have re-re-tried all problem solving steps on ipod trouble shooting. Evidently many are in the same bind. I did read that the 10.1 itunes had an unpublished problem-so they came up with 10.4.1 to correct it. So I installed it… I only wanted to add some songs to my ipod. It works fine. Except itunes will not recognize it. It would seem the manufacturers’ software has made it so many can’t use their products the way they were meant to be used and they have left quite a few of us in the wake of their mistake with out support for the product they sold us…no explanation or help as most of us owners of the older models time of tech support is expired Good customer service means a company will stand behind their product – with all I have read today I feel sure they are aware of the problem they have caused. Try acting like a company that doesn’t have a captured audience!

I know I am not talking to Apple. When I put my serial # and model # I found there is no support it has expired. I am hopeful that if enough have the problem and it is stated they will fix it . I have no other way to communicate with this company ( that I have found) if you know a way I would be grateful

Does sony deliver their products worldwide?

I am a student from srilanka. & looking for buy a ereader PRS-T2.
but i was unable to find a way to contact sony company. is there a direct email address of sony support.
i want to know does the sony delivers their products worldwide ? ( including my country-srilanka)
& what are the available payment methods ?
Thank you.
Solved!
Go to Solution.

Hi absandaruwan,
Sony doesn’t ship their products worldwide.
You can contact Sony support in your country to check the availability of the PRS-T2 eReader for purchase. You can contact Sony using the below link.
https://www.sony-asia.com/section/servicecentres
If my post answers your question, please mark it as an "Accepted Solution."

Sony know their products fail and that support is dire.

A customer after having time with their latest product has run into a dead end, one would think, Sony being one of the bigger brands that "support" would be quite a simple task.. Generally I’m talking about phone support here, but this goes for ANY Sony product. Have you noticed that Sony are fantastic and bringing out these superb phones that do so much more than your current product, making you wish you had waited a little while...
Their products are built to around the age old light bulb theory of consumerism.
Leading manufacturers have ALL conspired to keep the lifetime of their products far below their real technological capabilities.....
Your current model will fail just as a newer model arrives - how convenient....
This way, they ensure the continuous demand for "latest" products...
Hence, long-term profit for themselves..
I suggest instead of looking at what I write with your small Sony mind, and consider doing a little research.

Hello,
In reading some of your recent posts, it sounds like you might have an Elm that isn't working properly. If this is the case, let me know what is going on so we can help. This is why we offer warranty services, and places like this forum, so you can get the help you need.

Why I won't buy another Creative product

Why I won?t buy another Creative product![size="3" face="Times New Roman">?[size="3" face="Times New Roman">It all started when I bought my first 7. speakers, Gigaworks S750. Since I li've in Iraq... not all creative products are available, so when I was on a trip to a near by country I found the Gigaworks and returned happy home hoping I?ll have great experience?well it was until they broke only 3 months later! Nice job creative for a 500 dollars set of speakers ?well done!
[size="3" face="Times New Roman">?[size="3" face="Times New Roman">And then there is the Audigy 2 ZS, I ?m a power user and I really find it hard to get the fixes and driver updates, what the hell creative? You guys can't find a way that make it user?friendly? What the hell is wrong with your support? I really don?t know what fix or driver to get when I download them manually, and don?t get me started with the automatic update it sucks big time.
[size="3" face="Times New Roman">?[size="3" face="Times New Roman">Then vista comes and nothing works on vista, no THX setup, nothing except for a crappie driver console!
[size="3" face="Times New Roman">?[size="3" face="Times New Roman">And now they do that to Daniel_k?!?! well that?s it ! no more creative for me, the ?next time I?ll stay with my mother board sound, since it won?t make that difference on Vista.
[size="3" face="Times New Roman">?[size="3" face="Times New Roman">I hope you are happy Creative!
?
[size="3" face="Times New Roman">?P.S: Many people come consult me about getting upgrades for their computers and guess what I?m going to tell them about whether they should buy a creative soundcard?

I agree completely. The corporate monkey who started this war on consumers should be tarred and publicly humilated. I won't stand for this. I've been a long time creative labs consumer, but no more. Creative Labs is now at the same gutter as MPAA/RIAA as far as I'm concerned.

Will Apple stand behind it's inferior chargers?

If I don't abandon Mac alltogether, I will now have to buy my third power charger. This has reached a level of ridiculousness tha makes me think mac might just not be worth it anymore. At 80.00 dollars a pop, my $1000.00 Macbook is now up to 1240.00.
This computer never leaves the desk, power charger never gets moved. no surges, no spike or outages etc. No damage to the cord on any of the bad chargers.
Any thoughts, or any chance Apple will stand behind an inferior product and replace it.
I like mac and want to continue using then but at what cost??
Thanx for any input.

Apple's power adapter may have a self-resetting circuit breaker which would explain the reason it resets itself. What causes it to trip could be an overcurrent condition caused by a number of factors. Excessive heat may be among them.
The APC 350 is a fine UPS, but bear in mind that it is not running off its batteries constantly. It will switch very quickly in the event power is interrupted, and provides adequate surge protection, but can do nothing to protect against phenomena such as harmonics that could explain your premature and frequent power adapter failures.
Obviously Apple will honor their warranty but you may benefit from power conditioning provided by a so-called "true online" UPS. They are expensive and overkill for most people but given your circumstances I'd at least familiarize yourself with what they do.
You may also want to determine if your residential power is a causal factor. I think a competent electrican with the appropriate measurement equipment ought to be able to advise you on that possibility at a reasonable cost. If something is wrong you may have more expensive equipment at risk than an $80 power adapter.
Power quality was never a concern when the typical residential loads were lights and motors, and home electronics used robust linear power supplies with iron transformers. Everything was a purely resistive load. Just about everything you buy today is far more complicated and delicate, and it's not just computers, printers, TVs, and home theater equipment... it's refrigerators, air conditioners, toasters, and CFLs. Even magnetic ballasts for fluorescent lights have been discontinued in favor of delicate electronic ones that don't last. Add regulatory demands for energy efficiency, and the result is millions of homes filled with nonlinear loads that never existed before.
The problem is not getting any better, and you may just be on the leading edge of it

Does anyone think that apple do not have any confidence in their products by only giving a 12 warranty repair or replace rather than a 1 year guarantee?

I recently got an iphone 4 through my network provider after 4 days of having the product i started to experience problems. My iphone 4 would start calling people in my contacts without me even touching the phone, at first it was funny but people were not laughing when it was calling them through the night and in the early hours of the morning. My Network provider sent me a new i phone 4 and collected the faulty one, now the newly replaced iphone 4 after 1 week developed a problem with the camera, the shutter will not open and i cannot use video or take pictures. I contacted my network provider who have now referred me to apple who say they have a 12 month warranty in place for a repair or replace service, not a 1 year guarantee which makes me think apple have NO confidence in this product at all. I spoke with apple on the phone and they advised me to go into my local store and they will repair the phone, I advised i do not want the phone repaired as this could cause problems later down the line with the phone itself, but they would not budge saying they would only repair the phone and if worst came to the worst and the phone could not be repaired they would replace the phone. Because i could not get anywhere on the apple customer service telephone line i was put onto another operator who actually said to me on the phone that apple do not like the phones being opened up as this could cause problems later down the line with the phone. Now i had said this to his colleague earlier on the telephone, so if this can cause problems later down the line which he confirmed with me, why are apple not replacing the customers mobile phones instead of repairing them if they know that this can cause a problem with the phone in later life. Me personally am glad i got my phone from a network provider and did not pay £400 - £550 on the iphone 4 as i will be stuck with a refurbished phone now and not a new product this phone is only 1 week old. I would advise everyone considering an apple product to seriously consider the implications of buying an apple product, as it seems to me even apple do not have enough confidence in their product with only giving out a 12 month warranty and not a guarantee. The iphone 4 is a great idea but not a reliable one that will last you for years down the line. I couldn't wait to get my iphone 4, now all it gives me is problems. My previous phone was a Sony Ericcson W995 i have had the phone for 2 years 6 months now with no faults and no problems and my partner also has had the same phone for the same amount of time with no problems. Are new mobile phones not built to last anymore, and if so why such the high cost to the consumer? This is my first apple product my partner also has an iphone 4 and experiencing the same problems as me and i feel really disappointed and let down, where did all the customers rights go?
Diane Gallacher

A 12 month warranty and a year 1 year warranty are the same correct, but a 1 year warranty and a 1 year guarantee are totally different. I sell products in work which have a 1 year guarantee and a 9 years warranty, guarantee means if anything goes wrong with the product in the first year you will get a straight replacement. Warranty means the product will depreciate in value each year. If you spend £1000 on an item which has 10 years cover divide £1000 by 10 years and your product is depreciating in value each year by £100. so if you had a problem after 2 years and were outwith your guarantee you item would be worth £800 which the manufacturer will give you a credit note so you can purchase an item up to the value of £800 or you can put another £200 to it yourself to either get the same product or a product at the same value you purchased your first item. Guarantee and warranty are 2 totally different covers.
Is there also not a cover in the uk on all electrical products for a 5 year term no matter what the product? this one i am unsure of but have been told this is the case.

Why can't I extend my warranty after a year. Apple doesn't have as much confidence in their products as I do?

Why can't I extend my warranty after a year. Apple doesn't have as much confidence in their products as I do?

Who said you can't extend your warranty?
If Apple won't do it, why not try these options?
http://www.gottabemobile.com/2012/03/13/top-5-new-ipad-warranty-and-insurance-op tions-compared/

Sony won't stand behind their products

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