Sony Xperia system upgrade causes BT email issue

My Sony Xperia mobile phone has just had a system upgrade and now my BT emails are coming up corrupted on it. I contacted my phone provider who tells me BT has changed their popbox codes and I need to go on to my account and enable it for mobile devices. I have had a look with no luck. Any suggestions please.

I have had this exact experience with my Sony Xperia M2 Aqua phone after downloading new system software about 2 weeks ago. My husband and I have the same type of phones and share the same email account. Fortunately he did not update his phone with the latest Sony software. He still has the previous version on his phone and he has had no problems at all. 
I have had little joy with Sony other than to ask me to send them screenshots of the problem, to take off and reload my btinternet email account, and to use PC Companion to repair/reload the software. I have done all they ask but to no avail as problem is still the same after doing everything they suggest. They are extremely loathe to accept that the problem stemmed from their software update but are now referring it to a technical department to investigate. Sony say that I can't revert to previous version either as a solution as they can't downgrade a phone again after upgrade had been installed.
I would welcome any suggestions or advice to fix the problem if anyone can help.

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