Sony Xperia Z1 Display Break

I have a problem. I did nothing and my Xperia layed on my desk for a couple hours.
As i looked on my disyplay i saw some flaws .
What can I do ? Is it possible to send it to Sony that they can fix it ? I have guaranty
Thank you

Are you saying that your screen has cracks? if it does, do contact your local Xperia care
http://talk.sonymobile.com/t5/Xperia-Z1-Z1s/Sony-Xperia-Z1-Display-Break/m-p/945901
keep in mind that this might not be covered.
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Similar Messages

Sony Xperia Z2 for all carriers in United States

We want Sony Xperia Z2 on all carriers in United States and do anybody know the Japan / America Sony's CEO and Presidents e-mail address.
http://www.change.org/petitions/sony-bring-over-the-sony-xperia-z2-to-the-united-states-to-all-carri...

uliwooly wrote:
If you think about it, its not so much that Sony doesn't want to bring phones to the US but carriers wanting the phones, AT&T destroy Xperia phones with the bloatware and T-mobile well they try but they are not there yet, Verizon and Sprint are CDMA and well that's another issue
What the h e l l is bloatware and besides AT&T, Verizon his the fastest 4G LTE service in the US T-Mobile isn't even close compare to them yet, plus who in the world buys sprint's cell phones anymore cause if you look around ebay most people just sells them their now days, sony xperia Z1 should have been here in North America when they started shipping it worldwide that was a bad business decision on Sony's part its unbelievable how they have better cell phone but we have to spend a lot of money for a unlocked version of that phone its ridiculous with sony we can buy a PS4 here but not a Sony Xperia phone without breaking the bank how f**k up is that.

Sony xperia z1 Compact Display Black/malfunction waterproof

Hallo there,
Got my z1 Compact about 1.5 montags ago. And Know my blood is boiling.
As in the commercials i wanted to Take Some underwater pictures from my whalewatching Trip on the Philippiners.
Still sceptic i Even Taped all possible areas where water could enter and yes i am Aware that the max.-depth Stated by Sony is 1-1.5 Meters ( 3-5.5 Ft). In fact we weren't Even allowed to Leave the boatside and descent for Even 1 Meter (3ft).
Know for the malfunction. Took a couple of pictures for a period of less than 10 minutes. Back on the boat, i carefully dried it with a Towel and wanted to Check out the Pics. But the Display remained Black. Even though the touchscreen still was functional, as i felt the Vibrations touching it. I checked the Slots for any Water, but they were dry.
So Tell me Sony, what went wrong????????????

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
It could have been that it was used in salt water whereas the IP rating is only for fresh water. However you would be best to speak with your local Xperia Care team regarding having the handset assessed.
What are your thoughts about this forum? Let us know by doing this short survey.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Sony Xperia M4 Vertical lines on display

I bought my Sony Xperia M4 Smart phone in Khobar, KSA last month. But, within 20 days of use, it is showing Vertical lines on the display, even it comes on photos also. I have given the phone to Sony Service centre(Modern Electronics- Khobar, It is in a remote place and not easy to approach everytime) two weeks before, it is still there under service for more than two weeks.I am very much disappointed with Sony, ofcourse i am a fan of Sony brand. Now i am feeling that i choosed wrongly this brand since i could not use the phone for this long time.It should be a manufacturing defect (It has no damage and not dropped anytime) but i am the one suffering. Will sony consider this matter and provide a positive solution.My Service Order is 601021721.

Hi kplraja,
Thanks for considering the Community. Unfortunately, we are unable to assist customers outside of the US. We kindly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Otherwise, you may reach out to our colleagues at Sony Mobile for further assistance at http://www.sonymobile.com/global-en/support/contact-us/contact-info/.
Sincerely,
Yuri

My Experience with Sony Xperia Tablet S (so far)

For the Sony Xperia Tablet S, the bootloader is still locked, so getting an official install of Android is still impossible. I've decided to root it and clean it up as much as possible. At this point, It's either that or take it skeet shooting.
After rooting the tablet, I have managed to clean some of the junkware up manually. It's not the solution to the problem (only Sony or a judge can right their wrong), but getting rid of this junk seemed to help to some extent. Here is a list of all the apks that I manually deleted (season to taste).
Obvious disclaimer, here: If you brick your device, it's your fault and not mine. One thing that you COULD do though, is encourage Sony to up their morals and do the right thing by giving us the capability of unlocking our bootloaders. Selling people locked down hardware without the ability to unlock it is like selling someone a house and then telling them after the fact that they cannot clean the junk out of it, or modify it, or paint it, or fix the plumming, or replace the carpet, or even use the front door... I think you get the idea. It's a morally corrupt thing to do, IMO, and I think that Sony should be ashamed of themselves for locking us out of our own property.
I'm not nearly finished cleaning the tablet up yet (I'm going to take a break and get some reading in, but will focus on the system files next). At a minimum, this list can serve as a big chunk of useless fat that people can lipo out of their tablets if they so desire.
* AppInstaller.apk
   /datapp/vendor/vendor0/master/app/AppInstaller.apk
   /datapp/vendor/vendor1/master/app/AppInstaller.apk
* AppSelector.apk
   /datapp/vendor/vendor0/master/app/AppSelector.apk
   /datapp/vendor/vendor1/master/app/AppSelector.apk
* Browser.apk (modified?)
   /system/app/Browser.apk
* DigitalClockWidget.apk
   /datapp/vendor/vendor0/master/app/DigitalClockWidget.apk
   /datapp/vendor/vendor1/master/app/DigitalClockWidget.apk
* DtcpCtrl.apk
   /datapp/vendor/vendor0/master/app/DtcpCtrl.apk
   /datapp/vendor/vendor1/master/app/DtcpCtrl.apk
* FBMediaDiscovery.apk
   /datapp/vendor/vendor0/master/app/FBMediaDiscovery.apk
   /datapp/vendor/vendor1/master/app/FBMediaDiscovery.apk
* FBMusicLike.apk
   /datapp/vendor/vendor0/master/app/FBMusicLike.apk
   /datapp/vendor/vendor1/master/app/FBMusicLike.apk
* FileTransferApp.apk
   /datapp/vendor/vendor0/master/app/FileTransferApp.apk
   /datapp/vendor/vendor1/master/app/FileTransferApp.apk
* GoogleLyricsPlugin.apk
   /datapp/vendor/vendor0/master/app/GoogleLyricsPlugin.apk
   /datapp/vendor/vendor1/master/app/GoogleLyricsPlugin.apk
* InstallKicker.apk
   /datapp/vendor/vendor0/master/app/InstallKicker.apk
   /datapp/vendor/vendor1/master/app/InstallKicker.apk
* IrRemote.apk
   /datapp/vendor/vendor0/master/app/IrRemote.apk
   /datapp/vendor/vendor1/master/app/IrRemote.apk
* IrRemoteApiService.apk
   /datapp/vendor/vendor0/master/app/IrRemoteApiService.apk
   /datapp/vendor/vendor1/master/app/IrRemoteApiService.apk
* IrRemoteService.apk
   /datapp/vendor/vendor0/master/app/IrRemoteService.apk
   /datapp/vendor/vendor1/master/app/IrRemoteService.apk
* MUTabletUpdater.apk
   /datapp/vendor/vendor1/master/app/MUTabletUpdater.apk
* MediaGoHelper.apk
   /datapp/vendor/vendor0/master/app/MediaGoHelper.apk
   /datapp/vendor/vendor1/master/app/MediaGoHelper.apk
* MediaPlayers.apk
   /datapp/vendor/vendor0/master/app/MediaPlayers.apk
   /datapp/vendor/vendor1/master/app/MediaPlayers.apk
* MediaRemote_001.apk (???)
   /datapp/vendor/vendor0/master/app/MediaRemote_001.apk
   /datapp/vendor/vendor1/master/app/MediaRemote_001.apk
* MediaUploader.apk
   /system/app/MediaUploader.apk
* MusicUnlimited.apk
   /datapp/vendor/vendor0/master/app/MusicUnlimited.apk
* Odekake.apk
   /datapp/vendor/vendor0/master/app/Odekake.apk
* PSSInstaller.apk
   /datapp/vendor/vendor0/master/app/PSSInstaller.apk
   /datapp/vendor/vendor1/master/app/PSSInstaller.apk
* PlayMemoriesOnline.apk
   /datapp/vendor/vendor0/master/app/PlayMemoriesOnline.apk
   /datapp/vendor/vendor1/master/app/PlayMemoriesOnline.apk
* PlusOneCalculator.apk
   /system/app/PlusOneCalculator.apk
* PostViewer.apk
   /datapp/vendor/vendor0/master/app/PostViewer.apk
* Reader_OTHER_PREIN.apk
   /datapp/vendor/vendor0/master/app/Reader_OTHER_PREIN.apk
   /datapp/vendor/vendor1/master/app/Reader_OTHER_PREIN.apk
* SEMCFacebookProxy.apk
   /datapp/vendor/vendor0/master/app/SEMCFacebookProxy.apk
   /datapp/vendor/vendor1/master/app/SEMCFacebookProxy.apk
* SENInstaller.apk
   /datapp/vendor/vendor0/master/app/SENInstaller.apk
   /datapp/vendor/vendor1/master/app/SENInstaller.apk
* SENMediator.apk
   /datapp/vendor/vendor0/master/app/SENMediator.apk
   /datapp/vendor/vendor1/master/app/SENMediator.apk
* Scrapbook.apk
   /datapp/vendor/vendor1/master/app/Scrapbook.apk
* SemcAlbum.apk
   /datapp/vendor/vendor0/master/app/SemcAlbum.apk
   /datapp/vendor/vendor1/master/app/SemcAlbum.apk
* SemcDlna.apk
   /datapp/vendor/vendor0/master/app/SemcDlna.apk
   /datapp/vendor/vendor1/master/app/SemcDlna.apk
* SemcMetadataCleanup.apk
   /datapp/vendor/vendor0/master/app/SemcMetadataCleanup.apk
   /datapp/vendor/vendor1/master/app/SemcMetadataCleanup.apk
* SemcMusic.apk
   /datapp/vendor/vendor0/master/app/SemcMusic.apk
   /datapp/vendor/vendor1/master/app/SemcMusic.apk
* SemcMusicVisualizer.apk
   /datapp/vendor/vendor0/master/app/SemcMusicVisualizer.apk
   /datapp/vendor/vendor1/master/app/SemcMusicVisualizer.apk
* SemcPhotoEditor.apk
   /datapp/vendor/vendor0/master/app/SemcPhotoEditor.apk
   /datapp/vendor/vendor1/master/app/SemcPhotoEditor.apk
* SemcVideo.apk
   /datapp/vendor/vendor0/master/app/SemcVideo.apk
   /datapp/vendor/vendor1/master/app/SemcVideo.apk
* ShareApplication.apk
   /datapp/vendor/vendor1/master/app/ShareApplication.apk
* SmallApp-Recorder.apk
   /datapp/vendor/vendor0/master/app/SmallApp-Recorder.apk
   /datapp/vendor/vendor1/master/app/SmallApp-Recorder.apk
* SmallApp-Timer.apk
   /datapp/vendor/vendor0/master/app/SmallApp-Timer.apk
   /datapp/vendor/vendor1/master/app/SmallApp-Timer.apk
* SmallAppManagerService.apk
   /system/app/SmallAppManagerService.apk
* SmallAppWidget.apk
   /system/app/SmallAppWidget.apk
* SmallAppWidgetLegacy.apk
   /system/app/SmallAppWidgetLegacy.apk
* SmallAppsLauncher.apk
   /system/app/SmallAppsLauncher.apk
* SnpAccountManager.apk
   /datapp/vendor/vendor0/master/app/SnpAccountManager.apk
   /datapp/vendor/vendor1/master/app/SnpAccountManager.apk
* SnpVideoStore.apk
   /datapp/vendor/vendor0/master/app/SnpVideoStore.apk
   /datapp/vendor/vendor1/master/app/SnpVideoStore.apk
* SocialEngineCore.apk
   /datapp/vendor/vendor0/master/app/SocialEngineCore.apk
   /datapp/vendor/vendor1/master/app/SocialEngineCore.apk
* SocialEngineFacebookPlugin.apk
   /datapp/vendor/vendor0/master/app/SocialEngineFacebookPlugin.apk
   /datapp/vendor/vendor1/master/app/SocialEngineFacebookPlugin.apk
* SocialEngineFacebookShareFrwkPlugin.apk
   /datapp/vendor/vendor1/master/app/SocialEngineFacebookShareFrwkPlugin.apk
* SocialEngineFacebookSharePlugin.apk
   /datapp/vendor/vendor0/master/app/SocialEngineFacebookSharePlugin.apk
* SocialEnginePicasaPlugin.apk
   /datapp/vendor/vendor0/master/app/SocialEnginePicasaPlugin.apk
   /datapp/vendor/vendor1/master/app/SocialEnginePicasaPlugin.apk
* SoundEnhancement.apk
   /system/app/SoundEnhancement.apk
* SoundRecorder.apk (modified?)
   /system/app/SoundRecorder.apk
* TVSideView.apk
   /datapp/vendor/vendor1/master/app/TVSideView.apk
* URLShortcut.apk
   /datapp/vendor/vendor0/master/app/URLShortcut.apk
   /datapp/vendor/vendor1/master/app/URLShortcut.apk
* URLShortcutSupport.apk
   /datapp/vendor/vendor0/master/app/URLShortcutSupport.apk
   /datapp/vendor/vendor1/master/app/URLShortcutSupport.apk
* URLShortcutUserReg.apk
   /datapp/vendor/vendor0/master/app/URLShortcutUserReg.apk
   /datapp/vendor/vendor1/master/app/URLShortcutUserReg.apk
* Velvet.apk
   /system/app/Velvet.apk
* VolumeControlAlert.apk
   /system/app/VolumeControlAlert.apk
* WikipediaPlugin.apk
   /datapp/vendor/vendor0/master/app/WikipediaPlugin.apk
   /datapp/vendor/vendor1/master/app/WikipediaPlugin.apk
* WmMediaService.apk
   /datapp/vendor/vendor0/master/app/WmMediaService.apk
   /datapp/vendor/vendor1/master/app/WmMediaService.apk
* XperiaRegistration.apk
   /datapp/vendor/vendor0/master/app/XperiaRegistration.apk
   /datapp/vendor/vendor1/master/app/XperiaRegistration.apk
* YouTubeKaraokePlugin.apk
   /datapp/vendor/vendor0/master/app/YouTubeKaraokePlugin.apk
   /datapp/vendor/vendor1/master/app/YouTubeKaraokePlugin.apk
* YouTubePlugin.apk
   /datapp/vendor/vendor0/master/app/YouTubePlugin.apk
   /datapp/vendor/vendor1/master/app/YouTubePlugin.apk
* Zinio_SonySettingsProvider_app.apk
   /data/app/Zinio_SonySettingsProvider_app.apk
* com.sony.walkman.wmsetup3.apk
   /datapp/vendor/vendor0/master/app/com.sony.walkman.wmsetup3.apk
   /datapp/vendor/vendor1/master/app/com.sony.walkman.wmsetup3.apk
* sony_webkit-res.apk
   /system/framework/sony_webkit-res.apk
There are probably a few files that I removed and did not mention, but there won't be many. I didin't actually start keeping a log of the removals until later in the game, although I recorded as much as I could from my terminal buffer to make the list as complete as possible.
Obviously, if you're going to delete files, I strongly suggest that you keep a log AND make sure you have multiple types of backups (and backups to those backups). I actually had to rely on my backups on multiple occasions while coming up with this list. Again (as in "service not rendered"), we need our bootloaders unlocked so we can actually own the hardware that we have purchased.
Launcher and keyboard:
======================
The launcher and keyboard that come with the Xperia Tab S ******. On my system, I have replaced them both with the Nova Launcher and the Hacker's Keyboard, resulting in much (much, Much) better functionality and useability! And once those defaults were set, I removed the launcher and keyboard that came with the tablet as well.
Boot Animation:
===============
As far as the boot animation is concerned, that's easily changed as well. Nothing new here (Google it):
# find -type f -name bootanimation.zip -exec ls {} \; -exec ls -la {} \;
./system/media/bootanimation.zip
-rw-r--r-- root     root       242855 2013-05-19 02:44 bootanimation.zip
Something I need to figure out for my next steps:
=================================================
Can I simply build a stock Android system, take stock apks from that build and put it on the Xperia (replace) without any issues?
Can I swap them out whole-sale, or are there any caveats in regards to how far can I go with that?
Any advice of how to further improve this would be greatly appreciated.
Thanks.
Solved!
Go to Solution.

These are the issues as I see it:
The Software:
Initially, when I complained about not being able to remove unwanted software, this is what I got:
* "You can disable it in the settings and you won't see the icons."
* "You can root the device and remove the unwanted software, but if you do, then we won't honor the warranty"
We'll look at the logic of these, but first, let's inject a simple analogy -- something I think most people will be able to relate to with ease. Let's say that I buy a house, and I like the house a lot, but there is a toilet in the middle of the living room (I like social stuff that much ). So after I purchase the house, I find out that I cannot remove the toilet in the living room because I don't have the "special tools" to do it. In addition, this toilet has a bit of a valve problem, and it runs constantly.
The first supposed solution was "You can disable it in the settings and you won't see the icons." That's like saying "throw a sheet over it." In this case, disabling it doesn't even mean turning off the water. There's still pipework being used, because cache supporting those apps still keep coming back. So the toilet keeps running, and it gets to the point that it annoys the ****** out of me. Throwing a sheet over the toilet does not fix the problem, nor does it remove the offense from my living room. Not only is this NOT a solution, it's a horrible idea!
The second supposed solution was "You can root the device and remove the offending software, but if you do, then we won't honor the warranty." I'm not big on warranties, and over the years I've discovered that most companies give me so much hassle and additional cost over getting something replaced or repaired, that I'm better off getting another product (usually from another vendor). I personally wouldn't expect Sony to be any different in that regard. That said, I don't care about warranties. Furthermore I don't expect Sony to truly honor a warranty any more than I would expect a previous owner of my house to fix my leaking roof.
In my house, I don't want toilets in my living room. I realize that there may be a lot of people out there who might find this to be of great use and value, but for me, it is offensive just knowing that it is there. More offensive to me, is that I'm told I can not (or even "should not") remove it. But even worse is, "throw a sheet over it." To me, that's right up there with "We don't care so shut up."
So, left with no other choice, I rooted the tablet and took the (most obvious) toilets out of the places where I felt that they did not belong. I don't expect help or tech support from Sony, either and if "throw a sheet over it" is any indication of the help that I might get, then trust me when I say that I don't WANT any help from them.
But that's not even the crux of my frustrations with this whole thing. It's just a side-show.
The Hardware:
Lets get something straight - When I buy a piece of property (whether it be a computer, a motor vehicle or a house), I expect to be able to enter that property in any way that suits me (and the way by which entry was intended is no exception by anyone's reasonable expectation). Furthermore, if that piece of property has the ability to be locked, I fully expect to have the relevant keys, so that I might lock and unlock it on my own and at my own discretion.
With this tablet that I have bought, and therefore I own, I expect to be able to use the front door (the boot loader). It is my property, I hold the bill of sale (the "deed"), and I cannot see how Sony has any moral, ethical, or legal standing to withhold those keys from me, thereby preventing me from entering my own property in a forthright manner.
So far, I've read the following excuses on this forum:
"We do it for your security"
As in "Sony is my savior?" Hmm. Does this mean that if a Sony customer has an unrooted and locked-by-Sony Xperia Tablet S that gets hacked, and their bank account goes dry and their identity is stolen as a result, that Sony will take the responsibility for it, reimburse that customer, and pay any costs to get that persons identity cleared? Of course not. The term "Responsibility" is a two-edged sword, and it cuts both ways. As such, this excuse of taking responsibility of my security reads more like this: "For your security, we will control your house, but if you get compromised, you're stuck holding the bag, because we're not responsible." If that doesn't defy logic, then I don't know what does! This isn't an excuse for security. Instead, it's a lame excuse for control, which provides no safety net. I personally don't want someone who will not be responsible, taking on the role of being responsible for my security. I would much rather be responsible for my own security, thank you very much.
CAVEAT: I do understand that there are people out there who have no concept of security whatsoever and who do really dumb things, so the use of a snake-oil security solution can be beneficial (perhaps to the extent that it will "keep the honest people honest"), but my point is that it's still snake-oil, and it's benefits are far too limited for my taste.
So no, I don't want Sony's snake-oil security solution. I want what is rightfully mine. I want to hold the keys to the device that I have purchased. I want the ability to lock and unlock my own front door at my own discretion, and if possible I want to change the key set so that once I take control of my own device, Sony can't unlock that door while I'm not home. (there's an interesting idea, eh? ).
The other reason I've now heard is that "We do it to protect our proprietary software"
I would love to have a link or a scan of any document from Sony that actually states this.
If that is truly their position, then my response would then be, "Does this mean you do it so that I can't get rid of those toilets in my living room? I won't want them in my living room, I don't want them in my bedroom, I don't want them in my kitchen, on my front porch, or in my den. I don't want your software in my house, and being that this is MY house (as in "I hold the deed"), I'm ordering you not only to get the ****** out, but give me MY keys to MY front door! This house is under renovation!
On getting a refund:
If getting a refund is what Zero wanted, then congratulations to him. If a refund is what you want, then good luck. Do you think Sony will reimburse you for the time you've wasted with it as well? Just a thought.
I'm personally not interested in a refund. I simply want what is rightfully mine.
In fact, if this doesn't get resolved (or the tablet bricks in the process) maybe I'll take it skeet shooting and upload the video. It will at least be entertaining, and the upside to it would be that it couldn't be refurbished and imposed on yet another vict... er... I mean customer.
Final thoughts:
In the end, if Sony will not honor their sales by actually relinquishing the ownership of the hardware that they sell to the person holding the bill of sale, then at the very LEAST, they should start placing on their products warnings labels for future potential customers, enabling them to understand what they are actually buying, and what they are actually NOT buying -- Some type of "Brooklyn-Bridge" or "Bully" Buyer-beware warning should suffice, I think. If they do not do this, then I can definitely foresee customers being forced to go before a judge in order to actually take ownership of the property that they have purchased -- and that CAN'T be good for business. (Just sayin')

New problem with my Sony xperia t2 ultra dual

I have recently discovered this new problem with my Sony xperia t2 ultra dual.it displays" sorry but xperia home is not wotking". And if iclick on OK it displays the same message again.
Can anyone help me solve this problem?
Please reply quickly what to do?

Repair the phone with PCC PC Companion (PCC) Bridge (for Mac) Alternatives on How to backup Xperias http://talk.sonymobile.com/thread/36355

Sony xperia z2 dk36 dock purchasing problems very annoying

Dear Sony,
I have several complaints sony accesory and could not find/purchase dk 36 magnetic charging dock in our country Turkey, xperia contact center also could not help me. Here is my correspondence with sony;
ME:
Message:
I just purchased xperia z2 - D6503 from online reseller in our country on 30.10.2014 Turkey, but I am not satisfied accessory out of the box; box contains just entry level headphones, ac adaptor and usb cable..
One of my friends (and same device sold that european countries) purchased same model device with lower price and its box contains full accesory; DK36 magnetic charging dock, mdr-nc31em headphones and front glass protectıve film. I wish to have these accesory (at least charging dock) because I paid higher price in our country and I am not satisfied sony's sales policy.
Sony:
Dear Levent HIZBUL,
Thank you for contacting Sony Xperia support.
First of all we are sorry to answer your mail with delay.
With regards to your inquiry, we would like to inform you that Sony Mobile products' sales kit contents may vary depending on market or country/region. Sony Xperia™ Z2 mobile phones' sales kit contents in Turkish markets include MH750 headset, charger, USB cable, display protector and documentation.
Should you require any further assistance please contact us through the telephone number +90 212 473 77 77. For more information on our products, services and support please visit www.sonymobile.com.
Please be aware that if you do not respond within 7 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,
Gülçin Armağan
ME:
Hello,
I disappointed that sales kit strategy, so where can I buy a dk36 magnetic charging dock and how much is it cost?
Sony:
Thank you for contacting Sony Xperia support.
First of all we are sorry to answer your mail with delay.
With regards to your inquiry, Sony Mobile Products become available in the Turkish market via Sony Centers and our company's official sales partners (operators and their chain of mobile stores). When Sony Mobile announces the release of a Product, the retailers carry out their orders as they wish, Sony Mobile delivers them the Products and this way they become available to end-users.
Please note that the availability of our products depends on the retailers' orders and stock while price depends on each company/shop's pricing policy. Therefore we cannot provide you with information about a specific price. Lastly, we would recommend you to conduct personal research in Sony Centers and mobile stores in order to find and purchase the Sony Xperia product you want.
If you would like to find and purchase Sony Mobile accessories please contact your nearest Sony Center. You can find the nearest Sony Center from www.sony.com.tr web site.
Should you require any further assistance please contact us through the telephone number +90 212 473 77 77. For more information on our products, services and support please visit www.sonymobile.com.
Please be aware that if you do not respond within 7 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,
Gülçin Armağan
Sony Xperia Support
ME:
I could not find any information for xperia z2 dk36 dock neither online store nor other sony stores, this indicates I can not buy original sony accesory in our country and this is very annoying.
I satisfied xperia z2 product but not satisfied sony’s poor after sales support.
I noticed that sony really do not care its customers especially in our country.
I disappointed again and I am tired my complaints to sony so I am ending this conversation.

Hi, Sony is correct with regards to different accessories being avaible in different countries......with regards to the magnetic charger have you looked at other forms of purchasing it from other retailers for instance Amazon or eBay etc?
Not 100% sure which online retailers are available where you live but i'm sure there must be some retailers offering it.
Good luck

Complaint against sony xperia z1

Dear sir
I have sony xperia z1. I purchased it from jodhpur shobha as on 2.10.2013. I given this set to your jodhpur service centre as on 7.4.2014 with job no. W114040702233 For display problem. But I have not received till date my set. Kindly tell me when will I received my set .
Thanks.

Contact xperia care for more info:
http://www.sonymobile.com/global-en/support/contact-us/
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Sony xperia z1s loses photos

Hi, my sony xperia z1s loses photos whenever i take them? please help on how to resolve this because its frustrating taking a whole bunch of photos for them to just disappear in the wind later on!!

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Even if they are not displayed on the phone they may still be there. I would advise connecting to a PC and seeing if the files themselves still exisit.
What are your thoughts about this forum? Let us know by doing this short survey.
- Official Sony Xperia Support Staff
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Sony Xperia Z Tablet SGP311 won't start after failed Lollipop update

I cannot get my Sony Xperia Z table SGP311 to start after I allowed it to update with Android Lollipop.
Every time I have the device over the past week I was getting notifications to update. I finally accepted. (I wish I hadn't).
After the update notified me that it was unsuccessfil, I have the following situation:
If I plug in the charger, the indicator light will come on red, and screen will briefly display a charging icon. If I then unplug charger, the red light will go off.
From an 'off' state, charger not plugged in, if I press the Power button until the indicator light blinks blue once, the screen will appear with:
SONY
XPERIA
and then goes back to a blank screen. It will repeat this every 30 seconds.
If I turn off the device by holding Vol+ and the Power button simultaneously and wait for the indicator light to flash 3 times, charger /PC not plugged in (Let me call this state "OFF" for short), and then:
1. From OFF, then try turning on with Vol+ and Power button simultaneously: nothing will happen.
2. From OFF, go to PC Companion on my desktop PC, Support Zone > Phone/Tablet Software Update > Connect: nothing will happen.
3. From OFF, go to PC Companion > Support zone > Phone/Tablet Software Update > Repair my phone/tablet > Another phone/tablet > select SGP311 > hold Vol- while inserting USB cable from PC, blue inicator light will come on, update process will begin, then terminate with "device update error", so "Retry', but this terminates with "download error", and "check your internet connection". But there is nothing wrong with my internet connection!
Any more ideas?
Solved!
Go to Solution.

Thanks for your contributions.
After Pressing Power+Vol-up for 10 secs (during which indicator light gives 1 blue flash then a 5sec pause, then 3 blue flashes in quick succession):
I attempt the PCC repair, by pressing the vol-down (the side of the Volume rocker switch furthest from the Power button) as I simultaneously plug in the cable from the USB port.
When I do this, I see the indicator light flash red momentarily (<0.5sec) and immediately momentarily (<0.5sec) flash green.
The updater begins but always aborts about 1 minute later with an 'Error 100' message.
I have no other internet connection but I supose the next stage of all this is:
1. Learn all the indicator light colours and flashing sequences so I know what the device is messaging. Is there a code guide I can download?
2. Install PC companion on my laptop and try using that.
Also, how do I know if the device is charging from a wall charger? Will it charge when the device is power-off? Should I see an indicator light, and if so would it be always-on, or only flash or remain on for a certain time after plugging in the charger?
I should never have given in to the nag messages to update the OS. What a headache.

List of problems getting with Z2. Drawing attention to Sony Xperia Team to resolve

Hi Sony Xperia Team:
I am using Sony Xperia Z2 since last one week. I have noticed couple of issues which is constantly making me frustrated.
I would appreciate if someone from Sony take these issues in a serious note and fix the bugs in upcoming firmware.
I came from other smartphone brand. Liked Z2 very much. But these are some issues which make me frustrated sometimes. I believe most of these can be fixed with a firmware update. I hope someone from this forum will pick these issues and escalate to proper place so that big can be fixed.
Note that, My device model is D6503, Baseband: 8974-AAAAANPZQ-00004-07. Build number: 17.1.A.2.69
Poor backlight performance in direct sunlight in outdoor
Ringtone is very low and not able to hear ringtone in outdoor.
While in ringtone rings, only one front speaker operates.
In call speaker mode, only one front speaker works.
Sometimes getting notification called, restricted access changed, emergency service blocked.
Earpiece sound quality something muffed.
Sometimes other party can’t hear my speech/got echo.
Screen locked while on call sometimes.
Tap to wake up is not so smooth.
Auto brightness is not fully functional. Not react immediately once light condition changed.
Sometimes while in call, phone go to different phone menus like Favorite, Groups, Notifications, Even in quick setting. Even once my phone went to Airplane mode.
Annoying Mobile data disconnect notification.
Last but not the least, Sony used very poor screen protection in Z2. As a flagship device Sony could have use a better material. I already seen a minor scretch in my display. Very disappointing as I did not do any torture test with my device.
There might have other issues. I hope other users will add if i missed anything.

You could still sell your phone to get another brand and model to satisfy your needs.

I forgot pattern lock on my Sony Xperia Z1 and i need it back

Hello,
on my sony xperia z1 phone i forgot my pattern lock. I can't use the Forgot Pattern Lock because it uses Wifi conection which i can't connect to...(my screen is locked) I want to hard reset it somehow but i tried allmost every method on the internet but none of them were working I tried holding the volume up and these things....but as i said it won't work for me. Can anyone please help me? THANK YOU VERY MUCH

In order to fix this you need to perform a system repair
Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process
If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

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Hi,
I just bought a xperia z3 tablet. When i plugged in the handsfree, the sound doesnt come out from handsfree but from the phone speaker itself. I have tried other handsfree and the result is still the same.
Pls kindly help... Asap..

Hi YuliardiLee,
Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Are you using Sony Mobile supplied handsfree or are you using Third party, are you also able to advise if the handsfree is CTIA or OMTP?
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Sony Xperia Z1S Battery Life Issue Solved :D

Hi guys I just bought a Sony Xperia Z1s on tmobile 2 days ago,at the begining the phone was working awesome, fast ,no battery drain to worry about,but I transfered all the pics I had on my Iphone and it took like 14Gb of space on my Sony,then I suddenly realize that the phone was draining my battery sooo fast I started to worry, I looked all over the internet and I couldnot find any help,so I just went back and removed everything from my Sony(photos,contacts,everything) and I did a Factory Reset,wiped out my phone,now my phone works perfectly,no battery drain,no freezes,no crashes,I unpluged my phone from the charger at 12pm and its already 10:33pm and my battery percentage its 70%(facebook,youtube,Instagram,Vine,SMS,facebook messenger) and it only has used 30% of my battery,AWESOME!!!!!

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
There could have been a few reasons for this; did you happen to see what was using the battery in the battery usage section prior to deleting everything?
What are your thoughts about this forum? Let us know by doing this short survey.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Hi... I would like to purchase a Tablet Sony Xperia Z 2 10.1 (the last one of the Z series) and I was told that Adobe does not support Sony anymore.... I need to be able to open and read Adobe PDF files and I would like to know if this tablet can still us

Hi... I would like to purchase a Tablet Sony Xperia Z 2 10.1 (the last one of the Z series) and I was told that Adobe does not support Sony anymore.... I need to be able to open and read Adobe PDF files and I would like to know if this tablet can still use Flash Player...
Is there anyo who can help me with this? I asked in the shop and I was told "yes of course" , but when I contacted Sony directly I was advised to check with Adobe as apparently in the recent months Adobe and Sony haven't been getting along anymore...

You may be mixing up two entirely different Adobe products.
1. Adobe Flash Player. Needed to view web pages designed with Flash. Not needed to view PDF files. Not available for Android (not just Sony).
2. Adobe Reader. Reads PDF files. However, the Android can also read most PDF files without needing Adobe Reader.

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